Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(809 Reviews)
Rating breakdown 809 reviews
5 Stars
526
4 Stars
212
3 Stars
35
2 Stars
19
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
3
Disappointed in features
on February 21, 2023
Posted by: JJacobson
[This review was collected as part of a promotion.] I’m not happy that the water isn’t cold! There isn’t a light in the freezer and the motor is loud when running!
Response from frigidaire.comBy Lauren, Online Outreach Specialist, February 23, 2023
Good day, Janet!
If the cold water from the water dispenser is no longer cold, you may have used all the water in the refrigerator water tank. In order to get cold water again, you have to wait until the water in the entire tank has been cooled. Please allow time for the refrigerator to chill the water. Note that your high-efficiency refrigerator may introduce unfamiliar sounds. These new noises typically indicate the refrigerator is operating accurately. However, some surfaces, such as floors, walls, kitchen cabinets, and even certain floorplans, may make these sounds more noticeable. Visit https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/ to understand more about the normal sounds of operation.
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
If the cold water from the water dispenser is no longer cold, you may have used all the water in the refrigerator water tank. In order to get cold water again, you have to wait until the water in the entire tank has been cooled. Please allow time for the refrigerator to chill the water. Note that your high-efficiency refrigerator may introduce unfamiliar sounds. These new noises typically indicate the refrigerator is operating accurately. However, some surfaces, such as floors, walls, kitchen cabinets, and even certain floorplans, may make these sounds more noticeable. Visit https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/What-To-Do-If-Your-French-Door-Refrigerator-Makes-Noises/ to understand more about the normal sounds of operation.
In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432. Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
Lauren
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 23, 2023
Posted by: CatherineSing
[This review was collected as part of a promotion.] So far so good! The refrigerator section is spacious and the doors open smoothly. Nice sleek look. My last refrigerator was a lemon so I am hoping this one will be trouble free for years and years.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great middle of the road fridge
on February 24, 2023
Posted by: Jeremysart
[This review was collected as part of a promotion.] The fridge is great as far as space and options for good storage go, though I have one major annoyance, the location of the display panel for the water, ice, fridge and freezer settings is in a really bad spot, there’s no way to lock it out and we all constantly accidentally change the temperature/ settings. Other than that however it seems to be a good fridge.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome refrigerator!
on February 26, 2023
Posted by: Georgi p
[This review was collected as part of a promotion.] So far after dealing with the delivery process I am most pleased so far with refrigerator redoing a small kitchen and the counter depth is awesome love water and ice inside no spills and drops out on floor ! And no thumb prints on refrigerator!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent Fridge
on February 27, 2023
Posted by: Joanie_23
[This review was collected as part of a promotion.] So spacious!!! Love everything about it. Easy access to everything, including bottom freezer. No struggles to find items!!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 27, 2023
Posted by: Tru27
[This review was collected as part of a promotion.] Love having the counter depth refrigerator, still lots of space inside even for large casseroles. Also love having the water dispenser inside the door and the ice maker in the freezer. Previously we had problems with the ice and
water dispenser on the outside of the door. Highly recommend this refrigerator.
water dispenser on the outside of the door. Highly recommend this refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on March 1, 2023
Posted by: Artieg13
[This review was collected as part of a promotion.] First fridge had a seal problem with the freezer door causing frost all over the inside. Second Fridge came with a small dent (hoping to get some money for that). In addition the freezer door feels flimsy and almost like there is something just not right with the door. Poor quality
Response from frigidaire.comBy Ruth, Online Outreach Specialist, March 2, 2023
Hi, Namyayo. Thank you for sharing your important quality concerns. We value all feedback, as it can help with future products. We also understand that there were some features that did not meet your expectations. We hope that there is something we can offer for you to feel better. At your convenience, please connect with our specialists at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, or via Live Chat at frigidaire.com, and we will be happy to assist.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Meets our needs
on March 1, 2023
Posted by: TMRKPR
[This review was collected as part of a promotion.] We purchase this Refrigerator as a part of a kitchen remodel. We wanted counter depth and this for the bill. So far we are happy with our purchase.
Written by a customer while visiting frigidaire.com