Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(808 Reviews)
Rating breakdown 808 reviews
5 Stars
526
4 Stars
211
3 Stars
35
2 Stars
19
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
excellent
on December 27, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] the fridge had a great space and functions
Written by a customer while visiting frigidaire.com
Customer Rating
3
on December 28, 2022
Posted by: John I
[This review was collected as part of a promotion.] Unfortunately I'm having a problem with the water dispenser. Initially it would continue to drip after I dispensed a cup of water. Eventually that would stop. More recently when I've tried to dispense water it's flowing from the top of the refrigerator door near the hinge. I'm trying to contact my sales rep now to get this resolved.
Response from frigidaire.comBy Katrina, Online Outreach Specialist, January 3, 2023
Thank you for sharing your story, John I. We're sorry to hear that your dispenser isn't working properly on your refrigerator. This isn't the ownership experience that we would want for you, and we would like to help. Please be on the lookout for an email from us so that we can discuss this further. We look forward to hearing from you soon! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
3
The 1st one was a lemon
on December 29, 2022
Posted by: Shar580
[This review was collected as part of a promotion.] We waited 6 months to receive. Within 2 months, it quit working and had to be replaced. Evidently, the butane line had a leak and it quit refrigerating. We were able to quickly get a replacement, but lost all our freezer food just before Christmas.
Response from frigidaire.comBy Online Outreach Specialist, January 4, 2023
Oh no, Shar580! We’re disappointed to learn about your experiences with the new refrigerator. This is not the experience we want for any of our consumers. We’re delighted to hear that you got a replacement quickly. Should you need help, we are available through live chat or by phone 1 (800) 374-4432 Mon-Fri, 8:30 am-8 pm (EST). -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Fridge
on December 29, 2022
Posted by: Papa50
[This review was collected as part of a promotion.] Just got the new fridge two days ago and so far we love everything about it. Plenty of space a nice and quiet.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great size and look
on December 29, 2022
Posted by: Iuha
[This review was collected as part of a promotion.] This is a great counter depth fridge with a sleek look and great capacity for our household
Written by a customer while visiting frigidaire.com
Customer Rating
3
Review gallery fridge
on December 29, 2022
Posted by: Poppapang
[This review was collected as part of a promotion.] Not happy as food at back of fridge freezing.
Also getting glass of water from inside door dispenser water dribbling onto bottom door shelf after removing glass
Also getting glass of water from inside door dispenser water dribbling onto bottom door shelf after removing glass
Response from frigidaire.comBy Keyanna A., Online Outreach Specialist , January 4, 2023
Hello there, Poppapang. Thank you for taking the time to share your experience with us. We are sorry to hear about the food freezing and other troubles you are having with your refrigerator. Your concerns are valuable to us, and we have a few tips that may be able to help. Check out this quick troubleshooting video that should cover your freezing items concerns.
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Understanding-French-Door-Refrigerator-Crisper-Drawers/
Regarding your water dispenser, it may be best to keep your glass/cup against the paddle until all water finishes coming out of the dispenser. Nonetheless, we would be happy to support you if either of these issues persists. Please connect with us directly so we can help. ~Keyanna
https://www.frigidaire.com/Owner-Center/How-to-Videos/Refrigeration/Understanding-French-Door-Refrigerator-Crisper-Drawers/
Regarding your water dispenser, it may be best to keep your glass/cup against the paddle until all water finishes coming out of the dispenser. Nonetheless, we would be happy to support you if either of these issues persists. Please connect with us directly so we can help. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Our new fridge
on December 29, 2022
Posted by: fridgeowner_
[This review was collected as part of a promotion.] PRO+ Good design and capacity; freezer size more than adequate for our needs; Counter depth works well in our kitchen;
CON- Fridge arrived with dimple dent on left front door, but not noticed until the light reflected on it; Random buzzer sound coming from unit daily is annoying and frustrating; Would appreciate contact from customer service to resolve these problems
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 5, 2023
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for email correspondence from our team. We do apologize for any inconvenience you have incurred with these concerns. If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 31, 2022
Posted by: Lash91
[This review was collected as part of a promotion.] One of the best , love the extra space and ease of access
Written by a customer while visiting frigidaire.com