Customer reviews from frigidaire.ca
Frigidaire - Gallery 36 in. Wide 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
103
4 Stars
58
3 Stars
16
2 Stars
8
1 Star
9
87%of customers recommend this product.
(
161 out of
185)
Customer Reviews for Frigidaire - Gallery 36 in. Wide 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Great fridge!
on February 26, 2026
Posted by: Nancy2
Bought this fridge a month ago. So far we love it! Very spacious inside.
I would recommend this to a friend!
Response from frigidaire.caBy John, Social Outreach Specialist, February 26, 2026
Hello, Nancy. Thank you for your thoughtful feedback and for choosing our product. We truly appreciate your trust and are delighted to know that you are satisfied with your purchase. Please be assured that we remain committed to delivering quality products that reflect the value of the investment you have made. We will continuously seek opportunities to exceed your expectations and meet your needs with the highest standards. Should you require any assistance, please do not hesitate to contact us at 1-800-265-8352, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. It would be our pleasure to assist you. Thank you once again for your support. -John
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Quand même bien
on March 12, 2026
Posted by: Pj6769
Nous l’avons depuis janvier et nous l’apprécions pour l’apparence et fonctionnement
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, March 12, 2026
Bonjour Pj6769! Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d'apprendre que vous appréciez votre réfrigérateur depuis janvier et que son apparence et sa fonctionnalité répondent à vos attentes.
C'est toujours un plaisir de savoir que nos appareils offrent à nos clients le style et la performance qu'ils recherchent. Nous vous remercions sincèrement d'avoir choisi notre marque et de partager votre expérience positive.
Si vous avez des questions ou besoin d'aide, n'hésitez pas à communiquer avec nous par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
C'est toujours un plaisir de savoir que nos appareils offrent à nos clients le style et la performance qu'ils recherchent. Nous vous remercions sincèrement d'avoir choisi notre marque et de partager votre expérience positive.
Si vous avez des questions ou besoin d'aide, n'hésitez pas à communiquer avec nous par clavardage en direct sur www.frigidaire.ca ou à appeler notre service à la clientèle au 1 800 265-8352, du lundi au vendredi, de 8 h 30 à 20 h (HNE). Nous serons heureux de vous aider. – Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
3
This one seems better
on March 23, 2026
Posted by: Beady
So purchases this same refrigerator in November of 2025. We had issues with it from the start. Anyway they needed up giving us a new fridge. After being 3 weeks without a fridge this one seems to be way better then my original one.
I would recommend this to a friend!
Response from frigidaire.caBy Jessica, Online Outreach Specialist, March 27, 2026
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with your original refrigerator and the inconvenience of being without one during that time.
We’re glad to know that your replacement unit is performing much better and hope it continues to meet your expectations. Your feedback is important to us, and it helps us improve both our products and customer experience.
If you need any further assistance or have additional questions, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
We’re glad to know that your replacement unit is performing much better and hope it continues to meet your expectations. Your feedback is important to us, and it helps us improve both our products and customer experience.
If you need any further assistance or have additional questions, please don't hesitate to call us at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. ET, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great Fridge
on May 7, 2026
Posted by: Daryl_cal
We purchased this fridge about 1 month ago, and are really happy with our purchase. I like the fact that the doors bins are very spacious and there is enough room to space them out so you can store tall items. Even though we aren’t using the water and ice features there is still plenty of room. I really like the amount of space in the fridge area, even though it is counter depth. Having a smaller fridge is better as it feels fuller when you come back from the grocery store. The freezer is a little bit small or my liking, but since we have a deep freeze in your basement, it is manageable.
We bought this fridge to replace our LG that died after 2.5 years. We are hoping that this fridge lives longer than the extended warranty.
Fridges should carry warranties like a furnance (12 years), as those two investments are critical for a home to run!
We bought this fridge to replace our LG that died after 2.5 years. We are hoping that this fridge lives longer than the extended warranty.
Fridges should carry warranties like a furnance (12 years), as those two investments are critical for a home to run!
I would recommend this to a friend!
Response from frigidaire.caBy Christian, Online Outreach Specialist, May 7, 2026
Thank you for your detailed review! We’re glad to hear you’re enjoying the spacious design, especially the door bins and flexible storage for tall items. It’s great that the counter-depth layout is working well for your needs. We appreciate your feedback on the freezer space and your thoughtful comments about long-term reliability. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards,
-Christian
Best Regards,
-Christian
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Disappointed
on May 8, 2026
Posted by: cwb1717
The refrigerator looks great and the layout is excellent. Nevertheless I’m glad I have the extended warranty. Had the repair guy out twice in less than a year. First to address an intermittent loud operating noise (did not happen while they were here for their 15 minute visit so nothing was fixed even though I had a video with the noise). Second time was primarily to repair the water dispenser which dripped for some time after each use and to again address the noise. Drip was repaired but nothing done about the noise. I worry about the quality of these refrigerators. Thankfully I purchased a 5 year extended warranty. I’m pretty sure I will need to use it several times over the remains years.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 12, 2026
Hi cwb1717,
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve experienced with your refrigerator model GRFG2353AF, especially the ongoing operating noise and previous issue with the water dispenser. We understand how frustrating it can be when intermittent concerns are difficult to duplicate during a service visit.
Some operating noises can be normal during cooling, defrost, or ice maker cycles; however, if the sound seems unusually loud or continues to concern you, we would recommend continuing to monitor the unit and documenting when the noise occurs, as videos and details about timing can be helpful during diagnosis.
We appreciate your comments regarding reliability and service experience, and we’re glad the dispenser concern was corrected. If you need any further assistance, please connect with us through Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback. We’re sorry to hear about the concerns you’ve experienced with your refrigerator model GRFG2353AF, especially the ongoing operating noise and previous issue with the water dispenser. We understand how frustrating it can be when intermittent concerns are difficult to duplicate during a service visit.
Some operating noises can be normal during cooling, defrost, or ice maker cycles; however, if the sound seems unusually loud or continues to concern you, we would recommend continuing to monitor the unit and documenting when the noise occurs, as videos and details about timing can be helpful during diagnosis.
We appreciate your comments regarding reliability and service experience, and we’re glad the dispenser concern was corrected. If you need any further assistance, please connect with us through Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love this fridge highly recommend it
on May 9, 2026
Posted by: Great stove
Bought this a month ago love it very clean looking
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, May 11, 2026
Hi, Great stove! Thank you for sharing your feedback! We’re happy to hear you’re loving your Frigidaire French Door Refrigerator and that its clean, modern look is a great fit for your space.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be glad to assist you. We appreciate you choosing Frigidaire and are here whenever you need support. – Angel
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be glad to assist you. We appreciate you choosing Frigidaire and are here whenever you need support. – Angel
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Does not disappoint!
on May 9, 2026
Posted by: rocko1
I have my new Frigidaire fridge for 7 months now and I never thought this 23 cu ft fridge would make me so happy. Initially we planned to purchase a 32 cu ft Frigidaire, but it wasn't meant to be due to counter restrictions. But I discovered I didn't need the extra volume. Surprisingly, this fridge is so well put together that I have more than enough space. I have yet to completely fill it up! And I can organize the little bottles and jars on the door like a filing system....quick and easy to locate a small jar. The lower cooling drawer is useful to provide a fast chill for canned drinks and special meats and cheeses.
The inside ice maker frees up space for more storage and useful for larger gatherings. No frost buildup in the roomy lower freezer....Yaay!
The inside ice maker frees up space for more storage and useful for larger gatherings. No frost buildup in the roomy lower freezer....Yaay!
I would recommend this to a friend!
Response from frigidaire.caBy Angel, Online Outreach Specialist, May 11, 2026
Hi, rocko1! Thank you for sharing such a thoughtful and detailed review! We’re delighted to hear that your Frigidaire 23 cu. ft. The French door refrigerator has exceeded your expectations and is providing more usable space than you originally anticipated. It’s great to know the interior layout is helping you stay organized and that the door storage and lower cooling drawer are adding everyday convenience.
We’re also glad the interior ice maker and frost-free lower freezer are making a positive difference, especially during larger gatherings—those features are designed to bring both efficiency and flexibility to your kitchen.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to help. We truly appreciate you choosing Frigidaire and are here whenever you need support. – Angel
We’re also glad the interior ice maker and frost-free lower freezer are making a positive difference, especially during larger gatherings—those features are designed to bring both efficiency and flexibility to your kitchen.
If you need further assistance, please feel free to contact us via Live Chat at frigidaire.ca or call us at 1 (800) 265-8352 Monday-Friday 8:30 am-8 pm EST, and we’ll be happy to help. We truly appreciate you choosing Frigidaire and are here whenever you need support. – Angel
Response from frigidaire.caBy Ruth, Online Outreach Specialist, May 11, 2026
Hi there. Thank you for sharing such a detailed experience—we’re really glad to hear the refrigerator has exceeded your expectations.
It’s great that the 23 cu. ft. size ended up being a better fit than you originally planned and that the layout, door organization, cooling drawer, and internal ice maker are all working well for your needs. We’re especially happy to hear you’re getting strong use of the storage flexibility and frost-free freezer performance.
We appreciate your feedback and your continued trust in Frigidaire.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
It’s great that the 23 cu. ft. size ended up being a better fit than you originally planned and that the layout, door organization, cooling drawer, and internal ice maker are all working well for your needs. We’re especially happy to hear you’re getting strong use of the storage flexibility and frost-free freezer performance.
We appreciate your feedback and your continued trust in Frigidaire.
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Worst Decision
on May 9, 2026
Posted by: Fran27
Water drips after use
Water is not cold
I am not happy with my appliance
Water is not cold
I am not happy with my appliance
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 11, 2026
Hi Fran27,
Thank you for sharing your concerns regarding your Frigidaire GRFG2353AF refrigerator. We’re sorry to hear about the water dripping after use and that the water temperature is not meeting your expectations.
For the dripping after dispensing, this can sometimes occur due to residual pressure or air in the water line. We recommend ensuring the water filter is properly installed and fully locked in place, and dispensing water for a short period after filter changes or long periods of non-use to help clear the line. Also, releasing the dispenser lever fully after use can help prevent continued dripping.
Regarding water temperature, this model does not provide actively chilled dispenser water. The water is stored in an internal reservoir and cooled by the refrigerator’s set temperature. To help improve water coldness, ensure the unit is set to the recommended 37°F (3°C) and allow up to 24 hours for full cooling after installation or adjustments. Regular use can also help maintain colder water in the reservoir.
We’re sorry to hear you are not satisfied with your appliance and would like the opportunity to assist further if needed. Please contact us through live chat at Frigidaire.ca or call 1-800-265-8352 Monday–Friday, 8:30am–8pm ET.
— Reed
Thank you for sharing your concerns regarding your Frigidaire GRFG2353AF refrigerator. We’re sorry to hear about the water dripping after use and that the water temperature is not meeting your expectations.
For the dripping after dispensing, this can sometimes occur due to residual pressure or air in the water line. We recommend ensuring the water filter is properly installed and fully locked in place, and dispensing water for a short period after filter changes or long periods of non-use to help clear the line. Also, releasing the dispenser lever fully after use can help prevent continued dripping.
Regarding water temperature, this model does not provide actively chilled dispenser water. The water is stored in an internal reservoir and cooled by the refrigerator’s set temperature. To help improve water coldness, ensure the unit is set to the recommended 37°F (3°C) and allow up to 24 hours for full cooling after installation or adjustments. Regular use can also help maintain colder water in the reservoir.
We’re sorry to hear you are not satisfied with your appliance and would like the opportunity to assist further if needed. Please contact us through live chat at Frigidaire.ca or call 1-800-265-8352 Monday–Friday, 8:30am–8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca