Customer reviews from frigidaire.ca
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.2
(182 Reviews)
Rating breakdown 182 reviews
5 Stars
96
4 Stars
56
3 Stars
14
2 Stars
8
1 Star
8
87%of customers recommend this product.
(
151 out of
173)
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
2
Terrible temperature control
on October 24, 2025
Posted by: Tim19
I have had this fridge for about 2 years and the temperature control is terrible! Anything near the back of the fridge freezers. Vegetables are constantly being ruined by freezing and we basically can’t use the back half of the fridge, even after setting. Above the recommended temp. The layout would make it ideal to keep milk cartons on the door shelves, but that is the warmest part of the fridge so we can’t set it cold enough to preserve mail on the doors without making the rest of the fridge unusable. We have to keep vegetables on the doors and dairy at the back of the shelves, which is a terrible use of space, and still our yogurt is frozen half the time. I absolutely regret buying this product, but now we’re stuck with it for the life of the appliance.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, October 27, 2025
Thank you for taking the time to share your experience with your Frigidaire refrigerator, Tim19. I truly understand how disappointing it must be to deal with temperature inconsistencies, especially when it lead to spoiled vegetables and frozen dairy products. That’s certainly not the experience we want for you, and I’m very sorry for the frustration and inconvenience this has caused.
It sounds like your refrigerator may be experiencing uneven airflow, which can cause items near the back to freeze while the door shelves stay warmer. While this can sometimes be affected by loading patterns or airflow blockages, two years of ongoing issues indicate that a service inspection may be needed to ensure the temperature control system and sensors are working as intended.
In the meantime, here are a few suggestions that may help balance the temperatures:
- Try to keep about an inch of space between the back wall and your food items to allow proper air circulation.
- Avoid placing highly perishable items directly against the back interior wall.
- Make sure the air vents inside the fridge aren’t blocked by containers or produce bags.
That said, your feedback about the temperature balance and shelf layout is extremely valuable. We’ll be sure to share it with our product design team so they can continue improving the usability and performance of future models.
Please don’t hesitate to reach out to our Customer Support team via Live Chat on our website or by calling 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET). They can help arrange a service visit and ensure your refrigerator is performing at its best.
We genuinely appreciate your patience and loyalty, Maico, and we want to make sure you’re fully satisfied with your Frigidaire appliance. - Maico
It sounds like your refrigerator may be experiencing uneven airflow, which can cause items near the back to freeze while the door shelves stay warmer. While this can sometimes be affected by loading patterns or airflow blockages, two years of ongoing issues indicate that a service inspection may be needed to ensure the temperature control system and sensors are working as intended.
In the meantime, here are a few suggestions that may help balance the temperatures:
- Try to keep about an inch of space between the back wall and your food items to allow proper air circulation.
- Avoid placing highly perishable items directly against the back interior wall.
- Make sure the air vents inside the fridge aren’t blocked by containers or produce bags.
That said, your feedback about the temperature balance and shelf layout is extremely valuable. We’ll be sure to share it with our product design team so they can continue improving the usability and performance of future models.
Please don’t hesitate to reach out to our Customer Support team via Live Chat on our website or by calling 1-800-265-8352 (Monday–Friday, 8:30 a.m.–8:00 p.m. ET). They can help arrange a service visit and ensure your refrigerator is performing at its best.
We genuinely appreciate your patience and loyalty, Maico, and we want to make sure you’re fully satisfied with your Frigidaire appliance. - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
New fridge needed !
on November 10, 2025
Posted by: New fridge fan
I bought this a few weeks ago as much urgently needed replacement for my fridge that broke down . Went with Frigidaire based on reliability ratings as well as word of mouth . Confident we have made right decision
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Just hooked up
on November 13, 2025
Posted by: Great appliance
Just hooked it up by our plumber so it was done correctly and everything is running great!
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, November 17, 2025
Thank you for letting us know, valued consumer! We’re thrilled to hear that everything is running great and that the installation was completed correctly by your plumber.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day! – Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or reach out to our Customer Support by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day! – Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Some Great Features
on November 19, 2025
Posted by: AnnieJune
We really like our new Refrigerator. The lighting is nice and bright and it has ample storage. We like the sleeker front with water and ice hidden. We don’t use much ice so we have it turned off most of the time. Water dispenser has great aim!
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, November 21, 2025
Thank you for sharing your feedback, AnnieJune! We’re delighted to hear that you’re enjoying your new refrigerator, from the bright lighting and ample storage to the sleek design with the hidden water and ice dispenser. It’s great to know that the water dispenser works perfectly for you and that you’ve been able to customize the ice settings to your needs.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features
on November 27, 2025
Posted by: Bob2772
I bought this a few months ago and love it so far!
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, November 28, 2025
hi Bob. That’s wonderful to hear! We’re thrilled you’re enjoying your new appliance. For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love the ice dispenser and water feature in the interior
on December 29, 2025
Posted by: Megjo97
We bought all new Frigidaire appliances for our new house, and have been loving the fridges features, its spacious with an awesome internal ice and water dispenser.
I would recommend this to a friend!
Response from frigidaire.caBy Rox, Online Outreach Specialist, December 30, 2025
Hi, Megjo97! Thank you for sharing your experience! We’re thrilled to hear that you’re loving the ice and water dispenser, as well as the spacious interior of your new Frigidaire fridge. Congratulations on your new home! If you ever need assistance or have questions, you can reach us by phone at 1-800-265-8352, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
-Rox
Written by a customer while visiting frigidaire.ca