Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(911 Reviews)
Rating breakdown 911 reviews
5 Stars
586
4 Stars
243
3 Stars
40
2 Stars
23
1 Star
19
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
Replaced broken refrigerator
on January 18, 2026
Posted by: KFCARNEY
[This review was collected as part of a promotion.] We had a Kenmore Elite French door refrigerator that lasted only 9 years. We had the same refrigerator at my daughter’s house which only lasted 6 years and had multiple problems with that refrigerator. We decided no need to spend a fortune on a new refrigerator as they don’t seem to last. We bought the counter depth French door refrigerator from Frigidaire and are very happy with it. Size is perfect for a counter depth design and love the water inside the door. It’s a little early to know if it will last but our repairman likes this brand. Time will tell if it was a good choice.
Response from frigidaire.comBy Christian, Online Outreach Specialist, January 19, 2026
Thank you for sharing your experience! We’re glad to hear you’re happy with your new Frigidaire counter-depth refrigerator and that the size and water feature are working well for your needs. We appreciate your feedback and hope it serves you reliably for many years to come! Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 20, 2026
Posted by: pap11
[This review was collected as part of a promotion.] purchased because the same one bought 16 years ago lasted. the new one seems to have more storage space
Response from frigidaire.comBy Rox, Online Outreach Specialist, January 21, 2026
Hello, Pap11! We’re thrilled to hear you chose Frigidaire again after 16 years of reliable service! It’s great to know your new refrigerator offers even more storage space to meet your needs. If you ever have questions or need assistance, connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
-Rox
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
3
Happy With our Refrigerator
on January 20, 2026
Posted by: ann0014
[This review was collected as part of a promotion.] It freezes everything and won't close correctly, but we're so happy to have a refrigerator, we're ok with it!
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 21, 2026
Hi there. Thank you for sharing your feedback! We’re glad to hear you’re enjoying having your new refrigerator. We’re sorry to hear the door isn’t closing correctly — that can be frustrating. Our team would be happy to help troubleshoot or provide service if needed. You can reach us at 800‑374‑4432, Monday–Friday, 8:30 a.m.–8:00 p.m. EST, or via live chat on our website.
We appreciate your business and look forward to making sure your fridge works as best as possible!
Best Regards,
Ruth
We appreciate your business and look forward to making sure your fridge works as best as possible!
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it
on February 3, 2026
Posted by: Mcutish
[This review was collected as part of a promotion.] Everything is great. The inside sticker near the lower drawer is impossible to remove. Maybe a different adhesive next time.
Response from frigidaire.comBy Christian, Online Outreach Specialist, February 3, 2026
Thank you for your feedback! We’re glad to hear everything else is working great. We appreciate your note about the sticker and will pass it along for future improvements. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Best Regards
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great design max space
on February 4, 2026
Posted by: Jfrizz
[This review was collected as part of a promotion.] Enjoying the upgrade from old fridge
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 6, 2026
Good day, Jfrizz! Thank you for your feedback! We’re delighted to hear that you’re enjoying your upgraded fridge and appreciate the great design and maximum space. It’s wonderful to know that your new appliance is enhancing your kitchen experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a fantastic rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you again, and we hope you have a fantastic rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gallery refrigerator
on February 7, 2026
Posted by: Rob and Faye
[This review was collected as part of a promotion.] We like the features of the refrigerator but one door sticks out slightly further than the other. It does seal when it’s closed so we can live with that. We had a KitchenAid refrigerator before this one and it seemed more sturdy or made better. Although we paid the same price for both refrigerators, this one feels so much cheaper than the KitchenAid.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, February 9, 2026
Hi there. Thank you for sharing your experience! We’re glad to hear that you like the features of your new refrigerator and that the doors are sealing properly.
We appreciate your feedback regarding the door alignment and overall feel compared to your previous KitchenAid refrigerator. Your comments are valuable and will be shared with our product team for consideration in future designs.
Thank you for choosing Frigidaire and for providing your input—it helps us continue improving our appliances.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate your feedback regarding the door alignment and overall feel compared to your previous KitchenAid refrigerator. Your comments are valuable and will be shared with our product team for consideration in future designs.
Thank you for choosing Frigidaire and for providing your input—it helps us continue improving our appliances.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Refrigerator works good and is quiet. Ice maker slow.
on February 11, 2026
Posted by: Bullet 98
[This review was collected as part of a promotion.] The only issue I have so far is the ice maker is much slower than my previous refrigerator. My old one would fill the ice bin up practically overnight and this one takes three days. We like the shape of the ice better than the half moon shape our old one had.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, February 12, 2026
Thank you for sharing your experience with your 23.3 Cu. Ft. Counter-Depth French Door Refrigerator. We’re glad to hear that you’re enjoying the design and shape of the ice cubes.
We understand your observation regarding the ice maker’s speed. Ice production can vary depending on factors such as ambient temperature, initial startup period, and how often the dispenser is used. Typically, the ice maker may take a few days to reach full production after installation.
We appreciate your feedback and hope that as the ice maker continues to cycle, you’ll see improved ice production. If you notice the production remains slower than expected after the initial period, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
We understand your observation regarding the ice maker’s speed. Ice production can vary depending on factors such as ambient temperature, initial startup period, and how often the dispenser is used. Typically, the ice maker may take a few days to reach full production after installation.
We appreciate your feedback and hope that as the ice maker continues to cycle, you’ll see improved ice production. If you notice the production remains slower than expected after the initial period, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. - Jessica
Written by a customer while visiting frigidaire.com