Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.5
(889 Reviews)
Rating breakdown 889 reviews
5 Stars
571
4 Stars
239
3 Stars
39
2 Stars
22
1 Star
18
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
junk - just junk.
on November 18, 2025
Posted by: sick of your junk
this is a bigger piece of junk than the one it replaced which wasnt even 10 years old. it got replace because somebody decided it wasnt necessary to make replacement parts any longer.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, November 19, 2025
Hi there. We’re very sorry to hear about your frustration with your appliance and understand how disappointing it is when replacement parts are unavailable. If your unit is still under warranty or you’d like to explore repair options, please contact our Customer Care Team at 1‑800‑374‑4432 or via live chat on our website. We want to help you get the support you need.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
The perfect refrigerator/freezer!
on November 22, 2025
Posted by: JenThePowerRanger
[This review was collected as part of a promotion.] For our new house build, we chose this counter-depth French Door Frigidaire refrigerator/freezer, and we couldn't be happier with it! We've never had a new-style refrigerator like this; the refrigerator is a dream; we are able to open one side &/or the other to find & get out exactly what we need! As it's a new experience for us (we'd always had the standard "frig on the bottom with one door opening out to the left & the freezer on top"), it took a bit of getting used to as far as finding where to put what, but we quickly adjusted. We find that we have MUCH more room with this great refrigerator! We're learning exactly where everything fits & it's become seamless for us preparing our meals.
The freezer, compared to old large on-top freezer, seems a bit smaller, but we're learning the intracacies of fitting things in & stacking them for easy pick-out. We're utilizing the small very front section to stack in our frozen dinners, putting waffles & large frozen pizzas in the top drawer to the right of the ice maker tray. Speaking of, this ice maker makes the perfect-sized nearly cubed-shaped ice! And, it's always full.
We wholeheartedly recommend this excellent Frigidaire refrigerator/freezer!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on November 27, 2025
Posted by: PLF AK
[This review was collected as part of a promotion.] I love the layout of this fridge. It makes items very accessible. It also has loads of space and fits nicely in my kitchen. I also like that the water and ice maker are internal features. This is a solid and nicely built refrigerator.
Response from frigidaire.comBy Maico, Online Outreach Specialist, December 1, 2025
Hello PLF AK, and thank you so much for sharing your wonderful feedback with us!
We’re thrilled to hear that you’re loving the layout of your Frigidaire refrigerator. Easy access and plenty of usable space are exactly what we aim for, so it’s great to know the design is working well for you and fits perfectly in your kitchen.
We’re also glad you’re enjoying the internal water dispenser and ice maker — many customers appreciate the clean look and added space that internal features provide. Hearing that you find the refrigerator solid and well-built truly means a lot to us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432.
Special Holiday Hours:
• Thursday 11/27: 9:00 a.m. – 6:00 p.m. ET
• Sunday 11/30: 9:00 a.m. – 6:00 p.m. ET
• Monday – Friday: 8:30 a.m. – 8:00 p.m. ET
• Saturday: 9:00 a.m. – 6:00 p.m. ET
Thank you again for your feedback, and have a wonderful rest of your day! - Maico
We’re thrilled to hear that you’re loving the layout of your Frigidaire refrigerator. Easy access and plenty of usable space are exactly what we aim for, so it’s great to know the design is working well for you and fits perfectly in your kitchen.
We’re also glad you’re enjoying the internal water dispenser and ice maker — many customers appreciate the clean look and added space that internal features provide. Hearing that you find the refrigerator solid and well-built truly means a lot to us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support team at 1-800-374-4432.
Special Holiday Hours:
• Thursday 11/27: 9:00 a.m. – 6:00 p.m. ET
• Sunday 11/30: 9:00 a.m. – 6:00 p.m. ET
• Monday – Friday: 8:30 a.m. – 8:00 p.m. ET
• Saturday: 9:00 a.m. – 6:00 p.m. ET
Thank you again for your feedback, and have a wonderful rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice appliance!
on November 29, 2025
Posted by: Joe Xia
[This review was collected as part of a promotion.] Work excellently up to now!👌👍
Response from frigidaire.comBy Jessica, Online Outreach Specialist, December 2, 2025
Thank you for your feedback! We’re thrilled to hear that your counter-depth French door refrigerator is working excellently. Your satisfaction means a lot to us, and we appreciate you sharing your positive experience! If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1‑800‑374‑4432, Monday–Friday, 8:30 AM to 8:00 PM EST. Wishing you all the very best.
Written by a customer while visiting frigidaire.com
Customer Rating
4
The way it is
on November 30, 2025
Posted by: Jenn and Lee
[This review was collected as part of a promotion.] Nice fridge with good features. Fits well in our kitchen. Deliberately bought this model (without many bells/whistles) to hedge against the likelihood of some component failing in the first year. After having it for a week, the thing started chiming at us non-stop for no apparent reason. Turns out the control panel had some kind of malfunction. It was replaced quickly by the dealer who sold it to us. Seems to be corrected now. Bottom line: as a consumer, you can have no confidence in the reliability of any major appliance when you buy it. It is a crap shoot, and you’re just as likely to get a lemon as you are to get a trouble-free unit. It’s just the way it is. The best you can hope for is to get one that works well enough to keep your groceries cold for a few years and allow you to put away enough money to buy a new one in 3 years as you will invariably have to do.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 3, 2025
Hi there. Thank you for sharing your experience and your candid feedback. We’re glad to hear that your dealer was able to quickly replace the malfunctioning control panel and that your fridge is now working properly.
We understand how frustrating it can be to encounter issues with a new appliance, and we appreciate your patience throughout the process. At Frigidaire, we strive to design reliable products and provide responsive support when problems arise, and feedback like yours helps us continue improving both our products and our service.
We hope you continue to enjoy your fridge and thank you for choosing Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand how frustrating it can be to encounter issues with a new appliance, and we appreciate your patience throughout the process. At Frigidaire, we strive to design reliable products and provide responsive support when problems arise, and feedback like yours helps us continue improving both our products and our service.
We hope you continue to enjoy your fridge and thank you for choosing Frigidaire.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
3
Why Review Now?
on December 2, 2025
Posted by: Honest Answer
[This review was collected as part of a promotion.] The appliance is only a few weeks old, have had no problems-this is what I paid for, a new appliance that works when plugged in.
How about asking for a survey or review after a year of use or better 6 months after the warranty expires. That way it would be an honest review of the product and any customer service events/problems that may have arisen.
How about asking for a survey or review after a year of use or better 6 months after the warranty expires. That way it would be an honest review of the product and any customer service events/problems that may have arisen.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 8, 2025
Hi there. Thank you for sharing your thoughts with us. We’re glad to hear that your new appliance is performing exactly as expected. Your suggestion about requesting reviews after extended use is truly appreciated. Feedback gathered after several months of ownership can provide valuable insight into long-term performance and customer service experiences.
We’ve shared your recommendation with the appropriate team, as we’re always looking for ways to improve how we support our customers.
Thank you again for choosing Frigidaire. If you ever need assistance, our Customer Care team is here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
We’ve shared your recommendation with the appropriate team, as we’re always looking for ways to improve how we support our customers.
Thank you again for choosing Frigidaire. If you ever need assistance, our Customer Care team is here to help.
Feel free to connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
5
Fantastic Frigidaire
on December 2, 2025
Posted by: JanaBananaV
[This review was collected as part of a promotion.] The counter width Frigidaire is just what my kitchen remodel needed. Spacious inside, easy to store all refrigerated essentials.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire Counter Depth Refrigerator
on December 3, 2025
Posted by: Cary25
[This review was collected as part of a promotion.] Love Frigidaire. This refrigerator is exactly what I wanted. It fits perfectly and the space is awesome!
Written by a customer while visiting frigidaire.com