Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(871 Reviews)
Rating breakdown 871 reviews
5 Stars
559
4 Stars
235
3 Stars
38
2 Stars
22
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
4
on September 26, 2025
Posted by: carol200
[This review was collected as part of a promotion.] Hi. Pleased with my new fridge. Sleek and clean looking outside and love the water dispensing system.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, September 29, 2025
Hi Carol. Thank you for your feedback! We’re thrilled to hear you’re enjoying the sleek design of your new fridge and that the water dispensing system is a favorite feature. For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. ET. Best Regards, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good features
on September 29, 2025
Posted by: Spokes8882
[This review was collected as part of a promotion.] Overall we like the Three door/Counter Depth refrigerator. But…the only instructions that were given to us were the installation instructions. There is no Owner’s Manual. I looked online and the Frigidaire site does not accommodate a feature for manuals or email contacts. I hope someone reads this and gets back to me.
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 1, 2025
Thank you for your feedback and for choosing our Three Door/Counter Depth refrigerator, Spokes8882. We’re glad to hear that you like the product overall. We apologize for the inconvenience regarding the Owner’s Manual not being included with your unit. While the installation instructions are provided in the box, the full Owner’s Manual is also available online for your convenience. We understand you had difficulty locating it on our website, and we appreciate you bringing this to our attention. If you have any additional questions, need further assistance, or would like us to send you a copy of the Owner’s Manual directly, please don’t hesitate to reach out. You can connect with us via Live Chat on our website or contact our Customer Support team by dialing 1-800-374-4432. Our support hours are Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you again for your message. We’re here to help and want to ensure you have the best experience with your Frigidaire appliance. Have a wonderful rest of your day!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Annoyingly Loud
on October 1, 2025
Posted by: Anna25270
We purchased the model GRFG2353AF refrigerator in an appliance store in September 2025. We decided on a smaller size than our previous refrigerator because its only the two of us in the house.
Pros:
After delivery and set up, the temps had reached their suggested settings; 37 fridge, 0 freezer within 5-6 hours.
After delivery and set up, the temps had reached their suggested settings; 37 fridge, 0 freezer within 5-6 hours.
Controls are simple and easy.
The ice maker started working immediately. When the icemaker does its thing, it is very loud but the noise only lasts a few seconds. Once a full bin of ice is reached, the ice maker will check for weight to determine if it should drop more cubes. I like the size of the cubes; they are about 1 square inch. The icemaker functions well.
Cons:
This unit is unexpectedly, surprisingly, and annoyingly LOUD. It's like the diesel truck that idles endlessly while making a delivery to a neighbor. We are not happy with this noise level. It's just.....wrong. There was a 26 minute moment of time when the refrigerator was absolutely quiet, like it had turned itself off. It wasn't off, of course, but those 26 minutes were heavenly. This unit is louder than the one we replaced, which was larger and 11 years old.
This unit is unexpectedly, surprisingly, and annoyingly LOUD. It's like the diesel truck that idles endlessly while making a delivery to a neighbor. We are not happy with this noise level. It's just.....wrong. There was a 26 minute moment of time when the refrigerator was absolutely quiet, like it had turned itself off. It wasn't off, of course, but those 26 minutes were heavenly. This unit is louder than the one we replaced, which was larger and 11 years old.
The Adjustable Temp Drawer has settings for Meat/Seafood, Cold Drinks, Deli/Snacks. The Meat/Seafood temp turned out to be 37 degrees. The Cold Drinks varies between 34-37. The Deli/Snacks temp settled at 36-37 degrees. We aren't sure why its called "adjustable" because it doesn't seem we can adjust the temps.
The freezer has a separator bar which slides left and right. It cannot be removed. The refrigerator is on the small side, and this bar prevents using the full size of the freezer. There is no need for this bar! Organization is key, and once you think you've nailed it, something else needs to be frozen and the exercise starts over.
We did not receive a User Guide at delivery time. We found it on Frigidaire's website and is 44 pages long. The the user guide that comes in the delivery packet is for the guys who do the install. It's 16 pages.
Summary:
Overall, the refrigerator performs it's main purpose/function by keeping food at healthy temps and frozen at appropriate temps. However, we would not recommend this model to anyone simply because of the loud operation and the space-limiting bar in the freezer. These two reasons cause our 2 star rating.
Overall, the refrigerator performs it's main purpose/function by keeping food at healthy temps and frozen at appropriate temps. However, we would not recommend this model to anyone simply because of the loud operation and the space-limiting bar in the freezer. These two reasons cause our 2 star rating.
You're welcome.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, October 3, 2025
Thank you for sharing your detailed feedback about your 23.3 Cu. Ft. Counter-Depth French Door Refrigerator (Model: GRFG2353AF). We truly appreciate the time you took to highlight both the pros and cons of the product, and we’re glad to hear that the fridge is keeping your food at the right temperatures and that the ice maker is functioning well. We’re sorry to hear about the noise level you’ve experienced. We understand how disruptive unexpected noise can be, and we agree that it’s important for a refrigerator to operate quietly, especially in a home environment. If the noise continues to be a concern, please don't hesitate to call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. Regarding the adjustable temp drawer, we apologize for the confusion. The settings are preset for specific categories like Meat/Seafood, Deli/Snacks, and Cold Drinks, and while it may seem like they are not adjustable, we will pass your feedback to our design team for future consideration. We’re also sorry for the missing User Guide at the time of delivery and hope that the online version has been helpful. We’ll make sure to review this process internally to ensure all documents are included at the time of delivery moving forward. We understand your concerns about the freezer separator bar and the limited space it creates. We value your input on this and will pass your feedback to our product team for review as well. Thank you again for your insights. We’re committed to ensuring that all of our customers have the best experience with their appliances, and your feedback is invaluable in helping us improve.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Frigidaire refrigerstor
on October 5, 2025
Posted by: Deb1129
[This review was collected as part of a promotion.] Exactly what I wanted. More than enough space, quiet.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, October 7, 2025
That’s awesome to hear, Deb! It’s great the refrigerator is exactly what you wanted and that it’s spacious and quiet — those are definitely key features for any kitchen. Thanks for sharing your positive experience! If you ever have any questions or need support, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
So Far, So Good!
on October 7, 2025
Posted by: LINYDeb
[This review was collected as part of a promotion.] First it may not be fair but I am only giving any new appliance I buy 4 stars based on the inferior quality of all new appliances vs older ones. I would love these companies to bring back the original Stainless (heavy duty) steel. Using the right product, fingerprints were a breeze to get off but I guess these companies heard the complaints of having to wipe off fingerprints. (waawaawaa). Ok now for this fridge. I happen to love it! I have an older Frigidaire fridge in an apartment in my home which has been problem free for many years which is why I considered Frigidaire. My previous was a GE Side by Side and I wanted to go with a French door this time. I also wanted water and ice inside but with a dispenser you don't have to push hard or struggle with and I liked the location of this one compared to other brands. So far that works flawlessly and comes out faster than the water from my GE. (Sorry GE, it was hard letting you go lol). I put a folded paper towel under it to see if it leaks. It hasn't. I love the ice in the freezer and it makes plenty for my family. Granted we aren't huge ice users but the bin fills up in a few days. Initially you have to give it time to fill and don't forget to throw the first batch out. Love love the lighting in this unit. Everyone that has opened the doors says 'wow'. It just looks really nice. I was worried about fitting all the condiments because my husband goes way overboard with condiments lol. There is a lot of room on these bins and I have a lot of extra shelf space. I think square ft wise, this was almost the same as what I had, but feel it fits more. Maybe due to all the bins being so large. I miss having a butter keeper but I use the top right bin for now. Not a big deal. So far the custom cool drawer holds cheeses, Tortillas, any snacks. It's great there are multiple uses for that drawer when needed. I immediately bought two refrigerator thermometers to keep track of how it's doing in case there may be a problem. The fridge stays at 37. After opening doors several times, like during making dinner or putting groceries away, it will go up as high as 39 or even 40, but in no time, it is back to 37. Freezer has stayed at 0 for the most part. Again if the freezer draw is opened several times, it goes up a little, but comes right back down. It is so quiet! The only thing heard on mine is the water going fast into the line for ice and then when the ice drops. You could probably line the ice bin with something, but it doesn't bother me at all. It operates so quietly! Quieter than my GE was. I wish I could attest to the veggies staying fresh longer but I didn't realize the filters weren't installed and thought the two that came with it were just extra. Oops. I will say, it is Oct 7th and this was delivered on Sept 29th and what was put in there then is still fresh, without the filters being in. I was trying to find how to install them. Wasn't sure if you have to pop the cover off, or just slide them in behind it. Oh one negative is the instructions. We didn't like the layout of them, not concise and difficult to follow and illustrations need improvement. Moreso for the dishwasher than the refrigerator. But, we got them in and they are working well. I have to admit I was very torn between going with a GE again vs this Frigidaire. The GE was not problem free, had to replace the motherboard? (think it was called that) twice and then some sensors due to cooling issues, but doing that kept it going for 16 years. I prefer the bins I had with heavy white plastic trim all around them and they seemed sturdier than these. I think most bins are made cheaper now though. However I love the features this has, the look of it, how quiet it is and how it functions and feel it was a much better value for the price. The only GE I considered was way more expensive and also had issues stated with cooling. I highly recommend this refrigerator based on my use so far. My husband still has to make a slight adjustment on one of the doors. Forgot to do that, but it's very slight.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great refrigerator
on October 16, 2025
Posted by: GaGa15317
[This review was collected as part of a promotion.] We love our new refrigerator! It replaces a “side by side” that was difficult to keep organized. Having the full width to store and find things has been a big improvement. As a bonus, the stainless steel doors are magnetic so now I can display pictures on my fridge again!
Response from frigidaire.comBy Rox, Online Outreach Specialist, October 17, 2025
Hello, GaGa15317! We’re so happy to hear how much you’re loving your new Frigidaire refrigerator! It’s great to know the full-width design has made organizing easier and that you’re enjoying the magnetic stainless-steel doors—such a fun bonus! If you ever have any questions or need assistance, please connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432, Monday through Friday, 8:30 a.m. to 8:00 p.m. EST — we’re always happy to help!
-Rox
-Rox
Written by a customer while visiting frigidaire.com
Customer Rating
4
Replaced my eleven year old Frigidaire gallery with a new one.
on October 17, 2025
Posted by: Chris256
[This review was collected as part of a promotion.] Love the new Frigidaire French door gallery.
Written by a customer while visiting frigidaire.com