Customer reviews from frigidaire.com
Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.5
(871 Reviews)
Rating breakdown 871 reviews
5 Stars
559
4 Stars
235
3 Stars
38
2 Stars
22
1 Star
17
Customer Reviews for Frigidaire - Gallery 23.3 Cu. Ft. Counter-Depth French Door Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
New Frigidaire French-Door works great
on April 26, 2025
Posted by: Frankie Bones
[This review was collected as part of a promotion.] Love the fridge. lots of room, easy to navigate. Freezer drawers make seeing/reaching things easy as well. Great cchoice!
Written by a customer while visiting frigidaire.com
Customer Rating
4
Built in look without the built in price
on April 29, 2025
Posted by: Claudia2025
[This review was collected as part of a promotion.] Love that this fridge fits in the nook without protruding into the kitchen. I wish it was just a little roomier inside.
Written by a customer while visiting frigidaire.com
Customer Rating
5
friige
on April 29, 2025
Posted by: maryod
[This review was collected as part of a promotion.] haven't had a problem yet!
Written by a customer while visiting frigidaire.com
Customer Rating
4
on April 30, 2025
Posted by: Gary K 14
[This review was collected as part of a promotion.] Freezer area for food storage, is small.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Counter Depth
on May 1, 2025
Posted by: KPTCOOL
[This review was collected as part of a promotion.] This refrigerator is surprisingly. It is counter depth but still packs in the usefulness of a full size unit. Shelves, lighting and quiet operation are not noticed immediately because they all seem to belong here. Like an old friend you don't really see unless it is not there. Easy controls too. I highly recommend this refrigerator.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Water on the inside takes some adjusting to
on May 5, 2025
Posted by: K1roy6685
[This review was collected as part of a promotion.] Beautiful refrigerator, smooth drawers & doors, and temperature controls in a smart location. Only concern (if you want to call it that) is the water dispenser being on the inside. That takes some adjusting too, but you can make the argument it's more sanitary. So far, it's stood up magnificently to the 4 kids (ages 6, 5, 5, 4) trying to rip open the doors and slam them shut! Would recommend to a friend
Response from frigidaire.comBy Ruth, Online Outreach Specialist, May 5, 2025
Hello there. Thank you for sharing your experience with us! We're thrilled to hear that the refrigerator is holding up well, especially with the little ones around. It’s great that the smooth drawers, doors, and smart temperature controls are working well for you. We understand the adjustment to the water dispenser being inside, but it’s wonderful that you see the benefits in terms of sanitation. We’re glad to know you’d recommend it to a friend! If you have any further feedback or need assistance, feel free to reach out via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
4
I really like all of the room this refrigerator has.
on May 5, 2025
Posted by: mmmcmmmc
[This review was collected as part of a promotion.] I really really like all of the room of this refrigerator. It is very easy to access everything.
Written by a customer while visiting frigidaire.com
Customer Rating
2
on May 28, 2025
Posted by: JL79
[This review was collected as part of a promotion.] The refrigerator seems to be very cheaply made. It's off kilter--the freezer doesn't line up flush with the fridge and the top isn't flat. The metal scratches incredibly easily; a small fridge magnet scratches it, which I didn't realize before I put all my fridge magnets up, so now it's all scratched up. The ice maker didn't work when we got it and even after it was fixed, it makes ice soooooo slowly and so little at a time, you have to wait days to get a decent amount of ice. The freezer space is poorly designed and hard to use; we can't fit as much in as we could our old freezer even though they're the same size. Meat freezes in the bottom drawer of the fridge even when it's on the highest temperature setting. That said, I do like the space in the refrigerator and fridge doors and I like the light in the fridge. That's about it. Otherwise, I really do not like this refrigerator. It's not worth the money.
Response from frigidaire.comBy Maico, Online Outreach Specialist, May 29, 2025
Thank you for reaching out, and we truly appreciate you taking the time to share your detailed feedback, JL79. I want to start by sincerely apologizing for the frustrations you’ve experienced with your refrigerator.
We’re very sorry to hear that the unit hasn’t met your expectations, from the design and build quality to the performance of the ice maker and freezer. This is certainly not the experience we aim to provide, and your concerns are valid.
Scratching on the exterior, misaligned doors, and uneven surfaces are not up to our quality standards, and we understand how disappointing that must be, especially when the product is new. Additionally, we recognize how important a properly functioning ice maker and efficient freezer space are to daily convenience, and it’s concerning that you've had to wait days just to get a reasonable amount of ice.
Regarding the issue with the fridge drawer freezing contents, that should not occur, especially on the highest temperature setting, and may indicate a calibration or airflow issue. We'd like to investigate that further and provide support.
On a positive note, we’re glad to hear that you’re enjoying the space in the fridge and doors, as well as the interior lighting. Still, we completely understand that these positives don’t outweigh the challenges you’ve faced.
We’d appreciate the opportunity to make this right for you. When you're able, please contact our customer care team via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
We’re very sorry to hear that the unit hasn’t met your expectations, from the design and build quality to the performance of the ice maker and freezer. This is certainly not the experience we aim to provide, and your concerns are valid.
Scratching on the exterior, misaligned doors, and uneven surfaces are not up to our quality standards, and we understand how disappointing that must be, especially when the product is new. Additionally, we recognize how important a properly functioning ice maker and efficient freezer space are to daily convenience, and it’s concerning that you've had to wait days just to get a reasonable amount of ice.
Regarding the issue with the fridge drawer freezing contents, that should not occur, especially on the highest temperature setting, and may indicate a calibration or airflow issue. We'd like to investigate that further and provide support.
On a positive note, we’re glad to hear that you’re enjoying the space in the fridge and doors, as well as the interior lighting. Still, we completely understand that these positives don’t outweigh the challenges you’ve faced.
We’d appreciate the opportunity to make this right for you. When you're able, please contact our customer care team via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com