Customer reviews from hp.com
HP - 23.8" Touch-Screen All -In-One - Intel Core i7-1165G7 - 16GB Memory - 512GB SSD - natural silver
Average customer rating
4.4
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
141
4 Stars
37
3 Stars
20
2 Stars
2
1 Star
10
86%of customers recommend this product.
(
95 out of
110)
Customer Reviews for HP - 23.8" Touch-Screen All -In-One - Intel Core i7-1165G7 - 16GB Memory - 512GB SSD - natural silver
Posted by: Joe the pro
Verified Purchase:Yes
Everything was great. Disappointed that the keyboard and mouse were not wireless.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Smithbc
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use this computer for work. I don't do anything extreme or excessive on the processor. I do use many applications at once and am very satisfied with performance. Set up was very simple and it seems to be able to handle everything I have used it for.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Disappointed Dan
from San Antonio, Texas
Verified Purchase:Yes
Computer is loud. Constant hum. Listening to videos, you can hear the constant humming over the person speaking on the video. No adjustment feature for display. Keyboard cheap; has no backlit, very difficult to read due to very small and light printing/labeling on keyboard tabs. My fault on the keyboard. I assumed a computer with an I7 would have a backlit, better quality keyboard, so I did not read in detail product information about the keyboard. I would not recommend this computer.
No, I would not recommend this to a friend.
Features
1
Performance
2
Response from hp.comBy Alexis, HP Care, April 28, 2021
Hi Dan,
Thanks very much for your review. I'm sorry to hear that you are disappointed in this purchase, but I have some suggestions which I believe will help remedy the issues.
First, we regret that there is a known issue with the audio drivers on this model which may be the cause of the hum you hear. We have released a solution to this problem which you will find here: https://support.hp.com/vn-en/document/c06993348
As for the display adjustments, you will find some tips for correction here: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=display-touchscreen-issues
If these steps don't seem to have resolved the issues or if you need any help along the way, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
Thanks very much for your review. I'm sorry to hear that you are disappointed in this purchase, but I have some suggestions which I believe will help remedy the issues.
First, we regret that there is a known issue with the audio drivers on this model which may be the cause of the hum you hear. We have released a solution to this problem which you will find here: https://support.hp.com/vn-en/document/c06993348
As for the display adjustments, you will find some tips for correction here: https://support.hp.com/us-en/help/diagnostics?category=computing&issue=display-touchscreen-issues
If these steps don't seem to have resolved the issues or if you need any help along the way, please don't hesitate to reach out to us directly for support at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Fbland
from Nashville
Verified Purchase:Yes
[This review was collected as part of a promotion.] The migration of my files and programs from my old HP all in one to my new HP all in one was not a simple process and took hours an left my old in disarray. I am still hunting for files and programs.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: JD100
from SoCal
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an older program, so this computer and it’s iOS is something new! A tutorial to help know all it’s capabilities and how I can get the most out of my computer would be great!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CR74
Verified Purchase:Yes
I purchased two products from y’all the computer all in one is fine but the Microsoft office 365 I have had nothing but trouble trying to download this I’ve asked HP for help and nobody from the center has help me I try to go on to get a refund and can’t even do that I will never buy anything from y’all again I might just send this computer back as well
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Grandma V
from Greenville, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was hesitant on giving up my iMac but I am so glad I did! This HP is thee best - it shipped perfectly fine, it was so easy to set up - even this grandma could do it, and the tutorial was very informative! I was able to connect my wireless printer with the easy to access support help. I'm sold!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: bdl1947
from Olathe, KS.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the clarity and responsiveness of the unit. I am still getting used to everything that it has to offer, but so far I am very pleased.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com