Customer reviews from medela.com
Medela - Sonata - yellow
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
67
4 Stars
37
3 Stars
13
2 Stars
20
1 Star
13
75%of customers recommend this product.
(
107 out of
143)
Customer Reviews for Medela - Sonata - yellow
Customer Rating
5
Super quiet and has an internal battery
on March 14, 2018
Posted by: Happymama0306
from San Tan Valley, AZ
Gender:Female
I received the Medela Sonata Smart Breast Pump from weeSpring Parent Panel to try and review, I'm so glad I did! It has quickly become my favorite pump that I have tried, and I have tried a few. There are many perks to this pump such as the app (you can keep track of pumping times and output and compare day to day so there is no questioning if you are doing in output or how it's going), it's super quiet which is a huge plus (I can make phone calls without being asked what that noise is, my husband has even commented how quiet it is, which is amazing!), it has an internal battery so no more worrying about if I have a battery pack or if my batteries have enough juice, I've been pumping more in a shorter amount of time. The pump parts are a little heavy but they are study and it does pull a little hard sometimes regardless of what I do, but this is not something that would deter me from using or purchasing in the future. I've already recommended this pump to friends and will continue to use it myself! #weeSpring #weeSpringParentPanel #Medela #MedelaSonata
I would recommend this to a friend!
Response from medela.comBy Megan, Customer Service, March 15, 2018
Thank you for sharing your positive feedback on the Sonata. This is a very quiet breast pump, I am happy to hear you enjoy that. Also, having the internal battery is nice for on the go uses. Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
4
Medela Delivers Again
on March 14, 2018
Posted by: Tara01
from Olathe, KS
Gender:Female
[This review was collected as part of a promotion.] I was very excited to receive this pump from WeeSpring to review. I have been pumping since going back to work a few months ago after my little one was born. I have been using another Medela pump and occasionally, another brand of pump. I prefer the Medelas over the other brand I have. There are several features of the Sonata that make it stand out from the crowd.
-Portability--This pump is much smaller than my old Medela pump/bag. It doesn't take up the same amount of room on my desk. I also LOVE that I can charge it and don't need to plug it in. This is SUPER handy when in different buildings for meetings.
-Comfort--I found this pump just as comfortable as my other Medela. I always use a hands-free bra and I have no problem getting work done while pumping.
-Output--I'm always surprised at the amount I am able to pump during a 20 minute session. I attribute it to the efficiency of this pump.
-Digital/App--I love the digital features on this pump. I like there are two different settings to try and lots of levels. I like that it automatically switches from letdown mode to regular pumping mode. Most of all, I LOVE the MyMedela app. It is by far the most user-friendly, easiest app for pumping/feeding I have found. I love that the Sonata automatically connects to it (easy to set up!). I like the tracking for breastfeeding/pumping (and other things like diapers, sleep, bottles, weight, and height). It is motivating and helpful.
-QUIET--Finally, every time I turn on this pump I'm surprised by how incredibly quiet this pump is. It doesn't "talk" to me like my other pumps. This is super helpful when I'm on the phone or in a room with thinner walls.
-Portability--This pump is much smaller than my old Medela pump/bag. It doesn't take up the same amount of room on my desk. I also LOVE that I can charge it and don't need to plug it in. This is SUPER handy when in different buildings for meetings.
-Comfort--I found this pump just as comfortable as my other Medela. I always use a hands-free bra and I have no problem getting work done while pumping.
-Output--I'm always surprised at the amount I am able to pump during a 20 minute session. I attribute it to the efficiency of this pump.
-Digital/App--I love the digital features on this pump. I like there are two different settings to try and lots of levels. I like that it automatically switches from letdown mode to regular pumping mode. Most of all, I LOVE the MyMedela app. It is by far the most user-friendly, easiest app for pumping/feeding I have found. I love that the Sonata automatically connects to it (easy to set up!). I like the tracking for breastfeeding/pumping (and other things like diapers, sleep, bottles, weight, and height). It is motivating and helpful.
-QUIET--Finally, every time I turn on this pump I'm surprised by how incredibly quiet this pump is. It doesn't "talk" to me like my other pumps. This is super helpful when I'm on the phone or in a room with thinner walls.
So, why only four stars? The main drawback is the number of parts needed. I appreciate the closed-system and that the tubes don't get condensation, but there are so many parts to wash each night. While annoying, I wouldn't let this small drawback outweigh all the great features this pump offers. I would, however, invest in some steamer/sanitizing bags (Medela sells them too). They have been a lifesaver in the evenings to help sanitize all the parts.
I would recommend this to a friend!
Response from medela.comBy Megan, Customer Service, March 15, 2018
Thank you for taking time to share your experience with the Sonata breast pump. I am happy to hear it is portable, comfortable and quiet for you. Enjoy!
Written by a customer while visiting medela.com
Customer Rating
1
Do not recommend
on July 23, 2018
Posted by: L_Sanza
Gender:Female
I bought the Sonata Medela, at the beginning it was easy to use and (heavy) but convenient. After 5 months of use, the battery stopped working unless it was connected to the charger. Since I dont live in the US, I couldnt use the one-year warranty. (For such an expensive product, one year is nothing)
I had to buy a another Sonata pump for my second pregnancy and after less than a month of use, battery problems again... definitely do not recommend the product, specially for that price and continuous dissapointment.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Service Team, July 24, 2018
We are very sorry for the trouble this may have caused. Please reach out to our team so that we may help you in finding a solution. We are often times able to resolve the issue through troubleshooting and by simply resetting the breast pump. We're available via phone or chat on our website!
Written by a customer while visiting medela.com
Customer Rating
3
Okay
on August 24, 2018
Posted by: Euni
from Los Angeles, CA
Gender:Female
PROS: I love the rechargble battery feature however it never fully charges to 100% but only 96%. I’m only able to get about three to four 15-20min sessions. Not ideal to be too far away from a plug bc I pump every 2 hours. I also love the Bluetooth and app for tracking purposes.
CONS: The parts are much heavier and you definitely need to purchase the bustier in order to be confidently hands free. The clunky parts compared to the Pump In style, I feel like it traps more milk that is hard to salvage. Every drop counts for me bc I’m not blessed with volume. Overall, although much quieter than the Pump In Style, for me, I have not noticed a difference in comfort or the amount of milk expressed.
CONS: The parts are much heavier and you definitely need to purchase the bustier in order to be confidently hands free. The clunky parts compared to the Pump In style, I feel like it traps more milk that is hard to salvage. Every drop counts for me bc I’m not blessed with volume. Overall, although much quieter than the Pump In Style, for me, I have not noticed a difference in comfort or the amount of milk expressed.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Service Team, August 27, 2018
Hi Euni--- We appreciate you sharing your honest feedback. The lithium-ion battery in our Sonata is considered to be fully charged at 98% and should provide about 1 hour of pumping in total. We have forwarded your feedback regarding the parts to our team responsible for continuous product improvement. Thank you for taking the time to provide us with it!
Written by a customer while visiting medela.com
Customer Rating
4
Great suction but needs to fix some issues
on September 6, 2018
Posted by: Kate86
from Plano, TX
Gender:Female
[This review was collected as part of a promotion.] Suction is great. Quiet too. Durable (I dropped it pretty bad on our kitchen tiles and it looked and worked great after). Con: milk splashes back onto nipple from membrane. No idea why this happens. medela should fix this. I wish all their pumps had similar membrane set up. Not sure why this one needs to be different than the rest.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Service Team, September 14, 2018
We're happy to hear that you're enjoying the suction strength and quietness that our Sonata Smart Breast Pump offers! Please consider reaching out to our team via chat on our website so that we may help find a solution to the milk splash issue you described. Your reference number 205257.
Written by a customer while visiting medela.com
Customer Rating
1
DONT BUY SONATA
on January 12, 2019
Posted by: Brittany Lynn
Gender:Female
Spent the money on a hospital grade pump and have never been so disappointed. It worked for about a month but now has stopped. I did all troubleshooting and take VERY good care of my pump and parts. I have been clogged numerous times and now have mastitis for the 2nd time. I should of listened to my friends and got the spectra for way cheaper. At least then I could have ordered a replacement for less then the price of this one. So unbelievably upset as a first time mom.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 8, 2019
Hi Brittany--- We're sorry for any inconvenience this has caused. Please know that your breast pump has a 12-month warranty from the date of purchase. Our team is available to assist you via chat on our website 24 hours a day, 5 days a week, and Saturdays until 12pm CST! Your reference number is 229167.
Written by a customer while visiting medela.com
Customer Rating
1
Unhappy. Pump constantly fails.
on March 4, 2019
Posted by: CC_T
from California
Gender:Female
So unhappy with this pump. For what you spend, you would think it would be at optimal quality. I spend so much time at the start of a pump trying to get the suction to start. The routine usually starts w me turning the pump on, attached and ready for the release but then the suction doesn’t happen so I have to start with a check... first check if the tube is right, then recheck the assembly a couple of times, turn off and on.. so frustrating. I do not recommend this product.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 7, 2019
Hello CC_T--- We regret to hear about the trouble this may have caused. Please reach out to our team so that we may help you in finding a solution. We are often times able to resolve the issue through troubleshooting with the parts, and resetting the breast pump. We're available via phone or chat on our website! Please use reference number 233841.
Written by a customer while visiting medela.com
Customer Rating
1
Loved it at first now I hate it!!!
on March 8, 2019
Posted by: Ciera
from Charlotte
Waste of money. All parts have been replaced and the suction still is terrible. Don't buy
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 29, 2019
Hi Ciera--- It's unfortunate to hear that your experience has not been as we had hoped. Please reach out to our team directly so that we can better assist. We're now available via live chat on our website 24 hours a day, 5 days a week, and Saturdays until 12pm CST! Your reference number is 237585.
Written by a customer while visiting medela.com