Customer reviews from medela.com
Medela - Sonata - yellow
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
67
4 Stars
37
3 Stars
13
2 Stars
20
1 Star
13
75%of customers recommend this product.
(
107 out of
143)
Customer Reviews for Medela - Sonata - yellow
Customer Rating
2
I wanted to love it
on March 4, 2018
Posted by: natusya87
Gender:Female
I was so excited to receive the Medela Sonata for free as part of the weeSpring Parent Panel. I loved the connection with the MyMedela app, and used it daily to keep track of my pumping output- it syncs via bluetooth to the app. It was really cool to see how much I was making daily, and not having to enter things in manually. The pump was fairly quiet to other pumps that I have used, and I was able to use it no problem. I really wanted to love this pump, however my output with it was just terrible. I typically respond very well to pumps, and with my other non-Medela pumps, I make a LOT. With the Sonata, I made less than half at the same time, with the same variables. I also didn't love the pump parts and found them harder to deal with and wash.
No, I would not recommend this to a friend.
Response from medela.comBy Lisa , Customer Service, March 5, 2018
We're sorry that you did not love your Sonata pump. We would be happy to assist with some troubleshooting on the pump and parts. Please reach out to our Customer Service team for assistance.
Written by a customer while visiting medela.com
Customer Rating
5
Holy grail!
on March 10, 2018
Posted by: Cheyenne1235
from Aiken South Carolina
Gender:Female
I thought I had my holy grail when I was using the lansinoh but I finally decided to upgrade and buy the Sonata was smart breast pump and I have been pumping ten times more milk and in less time! The suction on this pump is amazing and it doesn’t wake my baby up! And I can actually charge it and bring it with me! And the parts are easier to clean, this pump might be a bit expensive but trust me ladies you will not regret this pump! It will be your life saver!
I would recommend this to a friend!
Response from medela.comBy Megan, Customer Service, March 12, 2018
Thank you for the awesome feedback! Your experience helps other parents like you make their product decisions easier. Keep enjoying your Sonata breast pump.
Written by a customer while visiting medela.com
Customer Rating
1
Sonata doesn’t hold charge
on January 3, 2019
Posted by: Reem08
from Tacoma, WA
Gender:Female
I purchased the Sonata breast pump 6 months ago directly from the hospital, started using it 5 months ago and now it no longer holds a charge and at times if it isn’t plugged in it won’t even turn on. I bought this pump because I thought the wireless feature was going to be helpful. The Bluetooth feature is hit & miss, sometimes it records my session and other times I’ll check my app later and see that I have to do a manual entry because my last session didn’t save for some reason. It’s unfortunate because this pump is pretty expensive and has cool features if they actually worked properly. I’m highly disappointed.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 4, 2019
We're sorry for any trouble this has caused. A hard reset of the breast pump can often times resolve this. You'll want to ensure that you have the breast pump plugged into the wall outlet and turned on. You can then press and hold the power button on the back of the pump for 30 seconds. You’ll notice that the display will start to flash and will then go through a pattern where it will turn off and flash and turn back off. Continue to hold the power button until it reaches the 30 seconds. Once that is complete, charge the breast pump for a full 12 hours uninterrupted. If that does not help, please reach out to our team via chat on our website. Your reference number is 228327. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
1
Medela does not hold charge ! Do not buy!
on January 24, 2019
Posted by: HL525
Gender:Female
I bought the Sonata yo complement DL for my second LO born in May. The pump worked great for the first 7 months. Right around Christmas, the battery refused to hold charge. Each charge would only lasts for about 39 mins pump. 2-3 weeks in now and each charge will only hold for 5-10 mins of pumping session. This is completely unacceptable considering the price of the Sonata! I travel a lot so this pump has become a hindrance and it’s really interfering with my pumping schedule because I can now only pump when I am near a socket point!
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, February 5, 2019
Hi Hwei--- We're sorry to hear that you've had this experience. Our records show that you have been contacted by a member of our team via email and were provided a reference number of 226917. We ask that you please consider calling us at 1-800-435-8316 or live chat with us on our website so that we may further assist. We are often times able to resolve this by having you perform a hard reset of the breast pump. Our team would be happy to further discuss this with you via phone or chat. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
5
Love this pump!
on January 22, 2019
Posted by: JackieO
from Georgia
Gender:Female
I recently gave birth to y second child. With the first child I was able to pump once I returned to work using the Medela pump in style. It worked perfectly for the time that I used it. The second go around I decided to try a different style and went with the Sonata. I thought about it a long time before pulling the trigger on such an expensive item, but I am so glad I did. It is so quiet and luxurious...I had no idea what I was missing. The portability is also so very handy. I have been back to work one week and I am super happy with the purchase. I have not really used the smartphone function yet. Also I was able to purchase this pump as an “upgrade” since my insurance did not cover the entire amount of this model. The remaining balance I was able to take care of with my health savings account. I do agree with the previous review about the bag. I actually really like the bag it comes with, but I am not able to fit the assembled pump parts in with the pump and cooler.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, April 18, 2019
Hello JackieO--- We are elated that you are having such an excellent experience using the Sonata! If you have any questions regarding the bag carrier, please feel free to reach out to us on chat! Thank you for taking the time to leave stellar feedback!
Written by a customer while visiting medela.com
Customer Rating
1
Don’t waste your money
on February 12, 2019
Posted by: Cp720
The suction stops working well after a few months. I can put it on the highest setting and nothing happens. All parts have been replaced. Used to be quiet now it’s loud. Researched everything that can be done and nothing fixes the issue. Will work well one session and then the next stop. I would not recommend unless you like carrying around two pumps so you have a back up for when your sonata fails.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 2, 2019
We're sorry for any inconvenience you have experienced. Our team would be more than happy to help! Please consider reaching out to us via live chat on our website and provide reference number 232958.
Written by a customer while visiting medela.com
Customer Rating
5
Wish I had this with my first
on February 16, 2019
Posted by: Sje088
from Georgia
Gender:Female
Glad I upgraded to this pump. Easy to use, comfortable, and quiet!
I would recommend this to a friend!
Response from medela.comBy *, Your Medela Customer Solutions Team, February 21, 2019
Hi Sje088--- We are thrilled that your experience with the Sonata has been convenient and comfortable! The Sonata is whisper quiet, which is a great feature for mom's who need that type of performance in a breast pump. Thank you for the stellar feedback!
Written by a customer while visiting medela.com
Customer Rating
5
Best pump!
on March 23, 2019
Posted by: Sarah125
Gender:Female
Best pump! Quieter than the free style or pump in style. Great suction. Less parts to clean.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, March 25, 2019
We're so thrilled to hear that you have found our Sonata Smart Breast Pump to be the best! Thanks for taking the time to share your positive feedback.
Written by a customer while visiting medela.com