Customer reviews from medela.com
Medela - Sonata - yellow
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
67
4 Stars
37
3 Stars
13
2 Stars
20
1 Star
13
75%of customers recommend this product.
(
107 out of
143)
Customer Reviews for Medela - Sonata - yellow
Customer Rating
2
Worked for first few weeks, now it's touch and go
on December 19, 2021
Posted by: allison05
from NC
Gender:Female
I did so much research before buying this pump and I was happy with it for about the first 3 weeks or so. I've been exclusively pumping for 8 weeks now, pumping 7-9 times per day. Around 3 weeks in, it started occasionally hitting me with a random double-strength suction pump once every few sessions, which was annoying and painful but not a deal-breaker. That has been getting more frequent since then, and sometimes it skips a beat. But now for the last week or so, it has trouble starting up - it will tell me there's a leak in the tubing for a mystery amount of time after I press play (5 seconds - 1+ minutes) before suddenly hitting me with suction. There's no leak. I've replaced the tubing and everything is assembled tightly together. It just adds a layer of stress and anxiety to an already uncomfortable task. I'm worried that it will just stop working completely and then what am I going to do? I was going to buy a different Medela pump but it looks like all the parts and gear I already have only work with this particular model so it seems like a safer bet would be to just start over and buy a different brand of pump.
Another SUPER annoying thing is that the kit doesn't come with any bottle nipples. Why would they do that? They don't even mention that you need to buy your own nipples separately for the bottles that are included with the kit. I had this breast pump kit all ready to go when I got home from the hospital and then realized I can't even feed my baby. So frustrating. Nipples for the included bottles should obviously also be included in this kit.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 1, 2022
Hi allison05--- We're sorry to hear about the issues you have experienced. Please contact our Customer Service team at 800-435-8316 with reference number 384305 so we can collect some additional information and assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Strong pump, parts fragile
on March 28, 2022
Posted by: KC2015
Gender:Female
This is my third baby and first time using this model. The pump itself is great and very strong, however the parts are very fragile. A connector cap broke and now I have to manually hold it on my pump. I looked for a replacement and even called customer service, but they only sell the full set (and I just need one connector cap). Reading other reviews, this seems to be a common problem.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, March 31, 2022
Hi KC2015--- We're sorry to hear that, but appreciate your honest feedback. I have forwarded your review to our team in charge of continuous improvements. Please never hesitate to reach back out to us at 800-435-8316 if you have any other questions or concerns. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
2
Love/hate relationship
on November 14, 2022
Posted by: Jaxtonsmom
from Annapolis, MD
Gender:Female
I really do want to love this pump in its entirety, but it keeps failing. I purchased it last year, after I had to return the hospital issued symphony, and the power butting just broke off one night. Medela did replace it, and that pump just died last night. It doesn’t charge or power on at all anymore. I purchased the freestyle flex when my first sonata broke, and it just doesn’t pump as well as this one. When it is working, I pump almost as much as when I had the symphony. Altogether I have spent over $700 in pumps in a year, and I am starting to think I should have just bought the symphony.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, December 2, 2022
Hi Jaxtonsmom--- We're sorry that you have experienced these issues with the Sonata Breast Pump. If you haven't already, please reach back out to our Customer Service team at 800-435-8316 so we can do our best to help. When calling, please provide reference number 438197. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Bad Battery life and suction!
on December 6, 2022
Posted by: Newmamma44
I bought this through insurance and paid the extra money to get it because I was told it was the best one. It was fine the first month then started having slow suction where I needed to crank the level pretty high for it to feel like it was working. The battery life doesn’t last long and when it gets down to half way and less seems like it doesn’t work as much as it should still.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, December 9, 2022
Hi Newmamma44--- We're sorry that you have experienced these issues with your Sonata Breast Pump. Please contact our Customer Service team at 800-435-8316 with reference number 439586 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Please reconsider breast shield sizes w/ purchase
on August 11, 2024
Posted by: Caitlin C
from Virginia
Gender:Female
I used the Medela Pump in Style for my previous three kids, and I’m really enjoying some of the updated features, especially the new tubing and the built-in clock. I used to set a timer on my phone each time, so it’s great that they’ve added this feature. However, I’m frustrated with the two breast shield sizes that are included—they aren’t the right fit for me. It feels like a money-making gimmick from Medela, considering the price I paid for the pump. I believe the pump should include breast shields that fit, or at the very least, they could offer a coupon for a free set of shields to accommodate mothers of all sizes.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, October 1, 2024
Hi Caitlin C--- We are continuously working to provide more options for moms, so we appreciate you sharing this feedback! Please never hesitate to reach out to us at 800-435-8316 with any questions or if you need assistance. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
5
Great pump!!
on February 24, 2025
Posted by: Jen21
from Louisville ky
Gender:Female
This has single handedly saved my supply. It has truly been the best pump. Has great battery life and the suction is amazing. I suggest this pump to anyone pregnant/freshly postpartum.
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, February 25, 2025
Hi Jen21--- That is wonderful to hear! We’re so honored to have played a part in your breast milk feeding journey. Wishing you all the best!
Written by a customer while visiting medela.com