Customer reviews from medela.com
Medela - Sonata - yellow
Average customer rating
3.8
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
67
4 Stars
37
3 Stars
13
2 Stars
20
1 Star
13
75%of customers recommend this product.
(
107 out of
143)
Customer Reviews for Medela - Sonata - yellow
Customer Rating
2
very DISAPPOINTED
on May 1, 2019
Posted by: jescilee613
from Chicago, IL
Gender:Female
After 5 months, my Sonata will only hold a 12 minute charge. It stops pumping mid-session, and I have to plug in and remain stationary to finish pumping. Product isn't charging, which makes it useless to me when I need it the most (getting ready for work, etc)
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, May 6, 2019
Hi Jess--- We're sorry to hear that you've had this experience. Our records show that you have also chatted with our team today, but did not have the beast pump with you at that time so that we could troubleshoot. When reaching back out just provide reference number 243138. We look forward to helping you!
Written by a customer while visiting medela.com
Customer Rating
3
Great pump but greeting trouble now
on May 30, 2019
Posted by: Hks1
I have been using this pump for 5 months and love it but now the battery is not holding up. It automatically shuts down even if the battery is 84% charged and I have to plug in the wall to make it work.
Response from medela.comBy *, Your Customer Solutions Team, July 11, 2019
Hi Hks1--- We are sorry to hear about your experience. Please reach out to our Customer Solutions Team with reference number 252414 for assistance. We are available 24/5 and on Saturday's until 12:00 pm CST via chat. Thank you!
Written by a customer while visiting medela.com
Customer Rating
2
Overpriced, significant flaws
on June 10, 2019
Posted by: StephA1983
Major problems with bottles staying attached while pumping. I’ve lost bottles of milk as they don’t screw on to the pump parts securely - very problematic for me as I have low milk supply and need every bit of milk. Very expensive pump to have such a major defect. All parts are more expensive as well.
The pump itself is smaller and quieter than my previous pump in style. However, given the issue with bottles not securing to pump parts I would not recommend - disappointed.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 20, 2019
Hi StephA1983--- We appreciate you leaving your honest feedback. Please reach out to our Customer Solutions Team for assistance with reference number 253759. Thank you.
Written by a customer while visiting medela.com
Customer Rating
4
Great pump but loses suction..
on August 23, 2019
Posted by: Kmile
I find that when I wash the parts and let them dry overnight (at least five hours) so that it they are completely dry, there is no suction at all when I use them first thing in the morning.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, August 27, 2019
Hi Kmile--- We're sorry to hear about your experience with the Sonata Breast pump. We would love to hear more about this issue so that we can help with some trouble shooting to get you back on track. Please chat with us on our website and provide reference number 259760. We look forwarding to assisting you.
Written by a customer while visiting medela.com
Customer Rating
4
Overall a good pump
on September 11, 2019
Posted by: Ambb
from Toronto
Gender:Female
This pump is great, quiet and effective. However, the battery life when not plugged in is HORRIBLE. When I first got the pump (5months ago) I could typically pump 3x before having to plug it in. Now I dies halfway through one pump and needs to be charged again.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, September 14, 2019
We apologize for any inconvenience you have experienced. Please chat with our team on our website so that we can find a solution for you! We are often times able to resolve situations like this through troubleshooting. Otherwise, your breast pump does have a 12-month warranty from the date of purchase. When reaching out, just provide reference number 262250. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
2
Bad Battery
on October 7, 2019
Posted by: anacaro85
from Colombia
Gender:Female
I bought the Medela Sonata Breast Pump for my first baby on 2017, now on 2019 I am using it again but what a surprise when I noticed that with every use, the battery last for less till now that I just can use it plugged. I bought the Sonata wich is the most expensive reference because of the possibility to use it wireless, but now I can’t do it, it is too much money for a product that doesn’t work as well as I expected and finally works plug like other references that work the same for less money.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, October 15, 2019
hi anacaro85--- We're truly sorry to hear your feedback. We do have some trouble shooting we can run through with you to try and resolve this. Please chat with us on our website so we can collect some additional information from you. Your reference number is 266489. Have a great day!
Written by a customer while visiting medela.com
Customer Rating
2
Works only for several months
on October 29, 2019
Posted by: TheresaHuynh
from Washington
Gender:Female
I bought this pump mainly because of the rechargeable battery function since I don’t always have access to power outlet at work. Medela was kind enough to send me 4 replacement pumps (at different times and I returned the old pumps) because every single pumps that I got went defected after several months of use. The first one the display wasn’t working. the second one didn’t hold the charge and wouldn’t charge fully. The third one made squeaky sound. Now with the 4th one, when use on battery it keeps shutting off after 10-15’ of pumping even though there’s still battery. I called customer service and they refused to send me anymore replacement. If you’re gonna pump for only 2-3 months, yes it is a good pump. The pump doesn’t last at all. It’s a waste of money in my opinion given how expensive it is. Now I have to plane plugged in a wall in order to pump. Totally defeat the purpose of getting this pump.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, January 23, 2020
Hi TheresaHuynh--- We are truly sorry to hear about your experience. The Sonata Breast pump was designed to provide a much better experience than you described. Medela is committed to providing the most positive experience possible and we would like to speak with you directly about this issue. Please call 800-435-8316 and provide reference number 278951. Have a good day!
Written by a customer while visiting medela.com
Customer Rating
2
I want to love this pump - but I don't
on October 13, 2021
Posted by: Tiffany S.
from NC
Gender:Female
I've been using the Sonata for over 3 months now and is the only pump I've ever used. I trusted the Medela name and had high expectations for this pump. Medela was the only brand covered by my insurance and is carried by my hospital. I read the reviews and decided on the Sonata for its expression modes, Bluetooth features, and quiet motor.
The expression modes are good, I don't have anything to compare them to but I can say it is relatively comfortable. I do not have a preference between the two rhythms. I appreciate that you can cut the sound off and it saves my settings from previous use. You have to allow plenty of room at the tube connection to the pump to prevent kinking, which is also a challenge if you're having to travel with it and packing it up.
I have been thoroughly disappointed with the app and Bluetooth connection. The app frequently glitches, does not store my milk properly and will lose connection to the pump. I quit using that feature altogether because it was so unreliable. It has lost all of my milk stored in the app and I've had to start over with another platform. I do like that the app offers quick access guides to support or answer your questions. I think the app has some great features but ultimately falls short in its ability to function properly.
I had to order flanges from another company because the flanges included were too large. I absolutely hate these connectors! For one they stick out almost 5 inches from my breast when you allow room for the tubing to not be kinked. This may not seem like much of a big deal but it means you can't sit at a table/desk without having to sit far back or maneuver carefully. Carefully is the next major issue! With the slightest tip, just a 15% angle, will cause these connectors to leak. You'll end up with a lovely milk stain all over your shirt or pants. I now pump with a towel underneath it because it happens so frequently. The other issue I have with these connectors is their height. from the top of the connector to the bottom of the bottle is over 7 inches. When I sit down, they are right on my legs and create an uncomfortable fit OR it causes it to tip just enough to leak. Additionally, milk stays stored in the tunnel, and is difficult to get all of it. Don't worry though, in disassembly the milk will spill out everywhere. Not to mention all the parts that have to be cleaned with minimal replacement options.
I really do want to love this pump. Unfortunately, it seems that some of these items could be such simple fixes and seem out of touch with what pumping looks like in reality. With the name Medela, I had higher expectations. Keep in mind, you'll be dealing with these issues while also caring for your little one when every drop of milk is precious. For a company devoted to family's and breastfeeding, I think you can do better.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, October 20, 2021
Hi Tiffany S.--- We appreciate you taking time to share your honest feedback! We value our customer’s comments and we’re dedicated to providing quality products and service. I have forwarded your comments to our team in charge of continuous improvement. For assistance please don't hesitate to contact Customer Service at 800-435-8316. Have a great day!
Written by a customer while visiting medela.com