Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.8
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
34
1 Star
81
72%of customers recommend this product.
(
349 out of
484)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
2
Buy something else
on April 11, 2025
Posted by: Katee25
from New Jersey
Gender:Female
My baby is 2 months old and we’re on our THIRD motor for this pump. I exclusively pump so we need our breast pump to work but this one just is not it. There is no suction only a clicking sound. Would be 1 star but I gave a second because customer service has been great at sending replacements super fast.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 16, 2025
Hi Katee25--- We're very sorry to hear about your experience, this is not what we want for our moms. Please don't hesitate to reach back out to our Customer Service team at 800-435-8316 with any additional questions or feedback. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
“Updated” isn’t always better..
on April 13, 2025
Posted by: Taaybrooke804
from Lansing, MI
Gender:Female
This pump was such a disappointment compared to the old square-version of this pump. I absolutely loved the old one and used it with my two oldest kids, it never let me down. However, this upgraded version lasted me a literal week before it stopped working and it seriously jeopardized my supply in the early stages of breastfeeding. There wasn’t much I really liked about it, and here’s what I didn’t like:
1. The connectors: They may look fancy, but the company took something that worked and made it unnecessarily complex. I didn’t like not being able to see how much I was pumping or if I was still lactating. The membranes come unsealed and will stop all suction on the affected side. Found this out during a 2 a.m. pump and was covered in milk by the end of disconnecting, dismantling and repairing it. Not a pleasant experience. Also wasn’t as simple to quickly clean.
2. The suction of this pump is much greater than the old style, even on the lowest setting. It’s very painful when you have cracked, raw nipples from getting used to your baby’s latch. I would close my eyes and press the power button. Initially, I thought it was just that I was extremely sore.. until I used a different pump, then I realized that the suction was just much more powerful.
3. The fact that it isn’t encased in anything like the old style was makes it much more vulnerable. I was constantly paranoid about my kids tripping over the cord and knocking it down.
4. I discovered at 11 p.m. at night that it decided to just stop working when pressing the power button and it didn’t turn on. My husband troubleshooted the issue, which ended up being the piece that you plug the power cord into. It was too late to go buy another pump, and I was in the early stages where 8-10 hours without expressing could have seriously diminished my supply. This resulted in my husband waking up every 3 hours with me to hold the pump in a particular way so it would stay on.. even then, it kept turning off repeatedly.
2. The suction of this pump is much greater than the old style, even on the lowest setting. It’s very painful when you have cracked, raw nipples from getting used to your baby’s latch. I would close my eyes and press the power button. Initially, I thought it was just that I was extremely sore.. until I used a different pump, then I realized that the suction was just much more powerful.
3. The fact that it isn’t encased in anything like the old style was makes it much more vulnerable. I was constantly paranoid about my kids tripping over the cord and knocking it down.
4. I discovered at 11 p.m. at night that it decided to just stop working when pressing the power button and it didn’t turn on. My husband troubleshooted the issue, which ended up being the piece that you plug the power cord into. It was too late to go buy another pump, and I was in the early stages where 8-10 hours without expressing could have seriously diminished my supply. This resulted in my husband waking up every 3 hours with me to hold the pump in a particular way so it would stay on.. even then, it kept turning off repeatedly.
This pump was honestly a nightmare. There is a one year warranty on the motor, but I don’t even want it replaced for free. If I could go back, I would’ve paid a little extra when using my insurance to get the Spectra. Thankfully, my friend had kept her old-style Medela that I was able to pick up the next day. Of course, none of the parts were compatible.. but after purchasing the old style parts and going back to what works, things have been smooth sailing since. Steer clear of this pump.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 6, 2025
Hi Taaybrooke804--- We're truly sorry for the issues that you’ve experienced, and we’ll continue to do our best to make sure that you always have a pump that works as well as it should. Please consider reaching out to us directly at 800-435-8316 so we can gather additional information and do our best to assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
2
Didn't even make it till the baby was one
on April 15, 2025
Posted by: Rachel D
I am truly certain that every single breast pump (and their accessories) are designed to fail. I received this through my insurance, and it survived to ten months before the motor started to fail, and at eleven months it now doesn't work at all. Even before that though, pieces of it failed (luckily before the warranty was up, but that's a problem in and of itself) and had to be replaced.
Since I'm winding down pumping now, it truly doesn't even feel worth asking for a replacement. Even if I keep it new in the box, a huge part of me feels like by the time we're ready for the next baby, it will be nonfunctional.
Two stars. Fine for a free product through insurance. I don't recommend paying for it unless you're someone who's happy jumping through hoops and keeping their eyes on warranty timelines.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi Rachel D--- We're very sorry to hear this. Please consider reaching out to us at 800-435-8316 so we can properly assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Waste of money. Machine malfunction in a week
on April 20, 2025
Posted by: Kimm
from Frisco tx
Gender:Female
Poor equipment! I barely had my baby not even less than a week of using this pump it is now malfunctioning with no suction in use of pumping.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi Kimm--- We're truly sorry to hear that you're experiencing low suction with your Pump in Style MaxFlow. Please contact our Customer Service team at 800-435-8316 so we can properly assist you. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
LOUD
on April 24, 2025
Posted by: rachyy
Gender:Female
This pump is obnoxiously loud. My whole office can hear when I’m pumping so I’ll be looking into a different brand.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi rachyy--- We appreciate your honest feedback and will route it to the appropriate team. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
Tried and True - Medela you are the best!
on May 1, 2025
Posted by: Hustlin' Mama
from New York
Gender:Female
I love this pump! Got me through 2 babies! I attempted to use MomCozy my last pregnancy but it wouldn't hold a charge after 2 weeks and I thought it was going to blow my boob up. Plugged in my Medela PNSMX and BAM...got the milk out in no time. Between this and the manual, my babies be eating like KINGs!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, May 6, 2025
Hi Hustlin' Mama--- We're so happy to hear that you love it! Thank you for sharing your great feedback. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
1
The never ending suck!
on May 3, 2025
Posted by: Nonips
Gender:Female
My pump tries to suck my nipples off! It will just suck and suck and suck until it can’t anymore and the only way to get it to release the pressure is to disconnect the tubing. I have check the cups and everything is in working order. This is the second pump in style that I have owned and the same thing happened with both pumps after just a few months of use.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 6, 2025
Hi Nonips-- We're truly sorry to hear about your experience. Please reach out to us directly at 800-435-8316 so that our Customer Service team can properly assist. We look forward to hearing from you!
Written by a customer while visiting medela.com