Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.8
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
34
1 Star
81
72%of customers recommend this product.
(
349 out of
484)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
2
But WHY? Changed for the worse.
on October 10, 2023
Posted by: Ella731
from Parker, CO
Gender:Female
This is my second medela pump and it is much worse than the older version. The one thing I like is that the pump is smaller than the older version, so I guess more portable. But the pump bag it comes with is MUCH smaller, so it more than offsets that benefit. The pump parts are more difficult to use and more expensive. The door to clasp the diaphragm in tightly looks like it is about to break any day now and does not have a good locking mechanism to ensure it is closed properly. The diaphragms look cool, but they are more difficult to use and after microwaving them a couple of times for sanitation, they really don't like to lay flat to allow me to close the clasp of the system. The worst part about this pump is that the parts and pump are not universal to the older version. The old pump parts are not compatible with the new pump version. So I can't use my extra pump parts I have from previous babies. Instead, I have to buy extras of this one if I want to pump more than once at work.
I still have my old pump and have gone back to using that one. This new one is not the "upgrade" that it should be.
In terms of pump effectiveness, it is pretty much the same as the old version.
I still have my old pump and have gone back to using that one. This new one is not the "upgrade" that it should be.
In terms of pump effectiveness, it is pretty much the same as the old version.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 26, 2023
Hi--- We apologize for the issues that you have experienced with your pump. Please contact us directly at 800-435-8316 so our Customer Service team can collect some additional information and assist properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Can't double pump.
on January 17, 2024
Posted by: Tiffanyfromohio
from Chillicothe ohio
Gender:Female
Firstly I can't pump both sides at once or the pump doesn't suction enough (this is my third baby I know how to pump correctly) secondly the slits in the grey part don't have a seal to prevent milk from spilling out and I just wasted 3.5oz of the 4oz I pumped. It's very loud and I over all hate it. Would not recommend to anyone.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 19, 2024
Hi Tiffanyfromohio--- We're sorry to hear about the issues that you're experiencing, this is not what we want for our moms. Please contact us at 800-435-8316 so our Customer Service team can assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
can't see how much is in the bottle
on August 6, 2024
Posted by: starlight7628
from western mass
Gender:Female
You can't see how much you have pumped because the part is grey. I like the everything this else-it is way better than the spectra pump I have but the grey piece blocks the bottle. I do like how compact the unit is and it would be easy to travel with.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 1, 2024
Hi starlight7628--- We appreciate your honest feedback as it helps us to continuously improve our designs. Wishing you all the best!
Written by a customer while visiting medela.com
Customer Rating
1
Unfortunate product
on August 17, 2024
Posted by: tcall1
from Alabama
Gender:Female
With both pregnancies I was unfortunate enough to have to get this product through my insurance at the nearest medical supply store. The first one did what it needed to do, but really started to malfunction in the 11th month of use. It wasn’t till I bought a used spectra that I realized what I was missing out on. With this pregnancy, the local supply store only had this product. I’ve been using it for almost a month and it’s malfunctioning and will barely turn on… again, just been using it for a month.
It’s just really unfortunate.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 19, 2024
Hi tcall1--- We're very sorry to hear about your experiences with the Pump in Style MaxFlow. Please reach out to us at 800-435-8316 so our Customer Service team can properly assist you. We're always here to help!
Written by a customer while visiting medela.com
Customer Rating
1
Horrible suction
on August 26, 2024
Posted by: Twinmomma2024
from Alma, Michigan
Gender:Female
Loved my medela pumps in the past, however this one is God awful. Suction is horrible and always felt full still fter pumping. Thought it was me so hot a 2nd one and it was the same thing! I'm a momma of twins and the first month I kept trying and eventually gave up on these pumps!
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, August 29, 2024
Hi Twinmomma2024--- We're sorry to hear that you have experienced suction issues with the pumps. Please reach out to our Customer Service team at 800-435-8316 so we can do our best to help. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Would Not Recommend
on September 4, 2024
Posted by: Stina
from Orange County, CA
Gender:Female
I received this pump from insurance. I get significantly more milk with a hand pump with the incorrect flange size than this pump using the correct flange size. This pump has never been able to remove any milk from my right breast. I know it is not a supply issue as I can easily pump 2oz with the hand pump following a breastfeeding session. 2 stars because it does at least remove some milk from one breast, so I suppose it is not totally useless. Also, yes, I have followed and tried all the guidelines and tips and tricks Medela has posted regarding this pump. It simply is not a good pump, unfortunately.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, September 4, 2024
Hi Stina--- We're sorry to hear about your experience with the Pump in Style MaxFlow. Please reach out to our Customer Service team at 800-435-8316 so we can assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Easy to Transport, Loud
on September 16, 2024
Posted by: Breeze
from Madison, AL
Gender:Female
I got this for free using insurance in January. I initially didn’t like it. It does the job but I feel like other pumps I got more milk out & didn’t have to replace the parts nearly as much. I’m 8 months post partum now and it’s motor is giving out.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, September 16, 2024
Hi Breeze--- We appreciate your honest feedback. Please consider reaching out to us at 800-435-8316 so that our Customer Service team can collect additional information and assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Disappointed.
on October 14, 2024
Posted by: eam24
from Coldwater, Ohio
Gender:Female
I just had my third baby. With my older two, I used the older version of this pump (Medela Pump in Style Advanced) and I loved it! The only complaint I'd ever heard was that it was loud, but this never bothered me because I felt like the product did what it was supposed to do. With my third baby, I used the new Pump in Style and I would not buy it again. The biggest problem is the suction. Sometimes the pump struggles to grasp my breast and its really frustrating. Sometimes I have to keep adjusting it to get it to grab ahold. The other problems I have with it are minor -- the let down part of the pump is too short in my opinion (I have to push it two or three times in a row). It also only comes with one hose directly into the pump, not two. On the old pump there were two separate hoses that connected directly into the pump, so I had the option to pump on one breast hands-free. Sometimes I've used this new pump to pump one breast but I had to hold my finger over the hole of one side in order to do it, so I couldn't be hands-free. Sometimes pumping on one breast has been beneficial to me because one breast produces a lot more than the other and it felt like my baby couldn't handle the heavy let down of that breast when he was a newborn. Disappointed they did away with that feature. It also took away the ability to pump on one side and breastfeed on the other (hands-free) for those overproducing mamas.
All-in-all, it works, but I wouldn't buy it again. I wish Medela kept the older version.
All-in-all, it works, but I wouldn't buy it again. I wish Medela kept the older version.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 28, 2024
Hi eam24--- We're sorry to hear about the issues you've experienced! Please don’t hesitate to reach out to us at 800-435-8316 so we can assist you. To use the Pump in Style MaxFlow for single pumping, simply insert the unused tubing end into the tubing holder (the small hole where the tubing splits into a 'Y'). We hope this is helpful!
Written by a customer while visiting medela.com