Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.7
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
37
1 Star
83
72%of customers recommend this product.
(
349 out of
487)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
2
So much worse than my last Medela pump
on June 1, 2023
Posted by: Molly24
from Illinois
Gender:Female
I received this pump through my insurance. This is my third child and I used medela pumps with my first two without issue. However, my newest pump in style has not worked well. The suction barley pulls any milk. At first I thought it was the placement of the flanges as I pumped for about 15 min and hardly got any milk, but without moving them, I hooked the flanges up to my older pump and was able to extract several ounces of milk in under 10 minutes. I then checked the membranes and didn’t see any issues with them. I thought the pump was faulty so I called and was sent a replacement. Same problem with the replacement. Whatever changes Medela has made to the pump in style are for the worse. I would stay away from this pump.
I did give 2 stars because the customer service in dealing with the warranty was great. They were very helpful and replaced the pump quickly.
Response from medela.comBy *, Your Customer Solutions Team, June 6, 2023
Hi Molly24--- We're very sorry to hear about your experience! Please never hesitate to reach back out to us at 800-435-8316 so we can do our best to help. Best wishes!
Written by a customer while visiting medela.com
Customer Rating
1
The Worst Pump
on June 2, 2023
Posted by: Sarah19
from Georgie
Gender:Female
This is the worst pump. Medela used to be known for how amazing their products were and 6 years ago their pump saved my breastfeeding journey with my first son. With my second son it has almost ruined it. I have spoken with several laceration consultants through the hospital where I delivered to figure out how I can pump breast milk to be able to return to work full time in a few weeks because as of right now - if I skip a feed and have very full breasts - the Medela pump will only pump 0.5oz out of BOTH breasts. I was informed it is my pump and that Medela changed the way they make their pumps (which is true). I was told it has almost caused so many nursing mothers to quit because they aren’t able to pump any amount to breast milk for when they aren’t there to feed their baby. Sure enough, I put a Haakaa to my breast and was able to pull off several ounces in less than 15mins. I was told to either find my old Medela pump to use or to use a Spectra instead. This pump’s suction does not mimic a baby at all. It is cheap. It is unreliable. DO NOT BUY.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 6, 2023
Hi Sarah19--- We're sorry to hear that you have experienced this issue with our breast pump. Please contact our Customer Service team at 800-435-8316 so we can collect some additional information and assist you properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Some design flaws
on June 14, 2023
Posted by: MAC0212
from Clarion, Pa
Gender:Female
This pump was provided by my insurance. The suction stopped working on the initial pump 2 months in. Medela customer service was great and replace the pump. I find myself now 10 month pp and I don’t like this pump at all. It tips over so easily and the power source gets bent in the pump house. It takes a very long time for me to empty with this pump. Being an exclusive pumper my time is very precious. The white part that connects to the bottle is hard to clean. The yellow valves wear out very quickly in my opinion. It might be ok for a once in a blue moon pump but not an exclusive pumper.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, June 16, 2023
Hi MAC0212--- We appreciate your honest review and have routed this feedback to our team in charge of continuous improvement. Please don't hesitate to reach back out to us at 800-435-8316 with any questions or concerns. We're happy to help!
Written by a customer while visiting medela.com
Customer Rating
2
Downgrade from the original PIS
on June 28, 2023
Posted by: MommaMel
from Indiana
Gender:Female
Definitely a step down from the original PIS. The suction power seems to be a joke, the letdown option happens too quickly, and simplicity doesn’t always equal better. Cleaning the parts is a pain compared to the original. I’ve always been a fan of medela personally and professionally, but I definitely don’t recommend this one to anyone.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 6, 2023
Hi MommaMel--- We're sorry to hear about your experience. Please consider contacting our Customer Service team at 800-435-8316 so we can collect some additional information and do our best to help.
Written by a customer while visiting medela.com
Customer Rating
1
Features
on June 29, 2023
Posted by: Melonie
from New York, Queens
Gender:Female
The worst pump ever made by Medela. It claims it mimics a baby sucking but it doesn’t. Not a strong pump at all. Definitely not a fan of the pump in style. It needs to be replaced.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 6, 2023
Hi Melonie--- We're very sorry to hear that. Please contact us at 800-435-8316 so we can assist properly. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Let Down
on July 2, 2023
Posted by: Mollie2331
from Indiana
Gender:Female
I have always sworn by Medela.. Had a medela for each of my three children through my insurance.. I now have the pump in style with maxflow and the suction is horrible just after 6 weeks of use. I am not even solely pumping so it's not like I overused it. very frustrating. I need every drop since I am returning to work soon.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, July 5, 2023
Hi Mollie2331--- We're sorry you're experiencing suction issues with your Pump in Style MaxFlow. Please contact us at 800-435-8316 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
4
More options of breast shields in packaging
on July 9, 2023
Posted by: Somalia
from Beaufort SC
Gender:Male
As a 3rd time mom it’s a very good brand and the only one I use but a huge inconvenience. Each time I have to purchase bigger breast shields because I’m bigger breast woman when I feel as if you should have options within the packaging. It’s already hard enough that we go to through difficulties when breast feeding but also have to worry about comfort for ourselves when the smaller breast shields don’t fit. Over all a very good brand !
Response from medela.comBy Your Customer Solutions Team, October 27, 2023
Hi--- We are continuously working to provide more options for moms so we appreciate you sharing this feedback! It has been forwarded to the appropriate team. Thank you for choosing Medela!
Written by a customer while visiting medela.com
Customer Rating
4
Wish it had better secondary power
on July 10, 2023
Posted by: heatherF
from San Diego, ca
Gender:Female
I got this pump through insurance. It has a good amount of power and is small and portable. I carry mine in a Fanny pack. But I hate the battery backup system. 200 hrs really isn’t much when your sessions are 30 min a pop, and 8 batteries for replacement is a lot. I wish I had a car adapter instead. I also dislike that there’s no indicator for the levels, so I not only can’t tell what it’s on, but I can’t tell if I have another level to go or it’s maxed out
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 27, 2023
Hi--- We appreciate your honest feedback as it helps us to continuously improve upon our designs. Wishing you the best!
Written by a customer while visiting medela.com