Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.8
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
34
1 Star
81
72%of customers recommend this product.
(
349 out of
484)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
4
Updated review
on February 7, 2023
Posted by: Katie48
from Wisconsin
Gender:Female
I left a negative review a month or two ago due to this pump not being effective for me. After reaching out to customer service, I would like to change my review.
"I received this pump through insurance- unfortunately the process took a long time (not medela's fault) and I also purchased a spectra pump out of pocket. I planned on bringing the pump in style to work due to its small size. I've been using it at home to get used to it and it is just not efficient for me. I have been pumping one breast at a time to increase suction and it never empties my breast. On multiple occasions I have pumped with the pump in style, have gotten only a small amount of milk out but still felt really full, then had to pump after with my spectra to empty my breasts. I really wanted to like this pump- it is small and easy to carry, the parts are super easy to clean and assemble, and it is simple to use- it just was not very effective for me."
"I received this pump through insurance- unfortunately the process took a long time (not medela's fault) and I also purchased a spectra pump out of pocket. I planned on bringing the pump in style to work due to its small size. I've been using it at home to get used to it and it is just not efficient for me. I have been pumping one breast at a time to increase suction and it never empties my breast. On multiple occasions I have pumped with the pump in style, have gotten only a small amount of milk out but still felt really full, then had to pump after with my spectra to empty my breasts. I really wanted to like this pump- it is small and easy to carry, the parts are super easy to clean and assemble, and it is simple to use- it just was not very effective for me."
First, the CSR I spoke with was so kind and super helpful. She made sure she was understanding what my issue was and tried several different things to troubleshoot. After deciding that the pump was possibly defective they sent a new one that came the next day. This new pump works great! The suction is amazing and I get the same output as I do with my spectra.
The only thing I would want to change is making a clear flange set up. I pump until a few minutes after I stop spraying. With the current set up, I can't see at all- it is difficult to see in the bottle too until you are disconnected. There have been some studies that show that not being able to see can help production though so maybe it is beneficial. I personally just don't like timed pumping as sometimes I am empty in 10 minutes and others 25 depending on time of day.
The only thing I would want to change is making a clear flange set up. I pump until a few minutes after I stop spraying. With the current set up, I can't see at all- it is difficult to see in the bottle too until you are disconnected. There have been some studies that show that not being able to see can help production though so maybe it is beneficial. I personally just don't like timed pumping as sometimes I am empty in 10 minutes and others 25 depending on time of day.
I would recommend this to a friend!
Response from medela.comBy *, Your Customer Solutions Team, April 19, 2023
Hi Katie48--- We're so glad that our Customer Service team was able to help! Thank you for your honest feedback. Wishing you the best!
Written by a customer while visiting medela.com
Customer Rating
1
Suction in temporary
on February 11, 2023
Posted by: Rbob
from Kansas
Gender:Female
I’ve been using this pump for one month and the suction is terrible. It will literally lesson in suction while you are pumping. It’s effected my milk production at this point. I’m constantly unhooking and reattaching hoses or the back of the bottles while pumping to reengage suction. Because of the pumping is constantly stopping and starting. It take almost an hour to get 3 ounces. Get literally any other pump. Also the buttons are not good either you have to push them just right for the function of said button to work. Super annoying when you have a newborn and are bumping. Did these get beta tested at all? I’m trying to find an older model models. Back when there was great suction and dials on the pump. 10 years ago these pumps were the best ones to have. They have really fallen to the wayside it seems.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 16, 2023
Hi Rbob--- We're sorry that you're experiencing issues with your Pump in Style MaxFlow. Please reach out to our Customer Service team at 800-435-8316 with reference number 458016 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
3
Its...alright
on February 13, 2023
Posted by: Gigglebytz
Gender:Female
I really wanted to like this pump, because it's a perfect size for transporting to work and I was hoping it's "max flow" thing would make pumping more efficient. Unfortunately I get significantly better results with my old (5 years) pump in style advance.
This new pump feels like it jumps or vibrates unnecessarily which makes it SUPER loud sitting on any hard surface and translates to a weird jerking/pulling sensation on the breast. I ended up renting a hospital grade pump while my baby was in NICU because I couldn't stand using this one. I have used it only a handful of times in 3 months. The only upside is I got it through insurance so I'm not out any money for a subpar product.
This new pump feels like it jumps or vibrates unnecessarily which makes it SUPER loud sitting on any hard surface and translates to a weird jerking/pulling sensation on the breast. I ended up renting a hospital grade pump while my baby was in NICU because I couldn't stand using this one. I have used it only a handful of times in 3 months. The only upside is I got it through insurance so I'm not out any money for a subpar product.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 16, 2023
Hi Gigglebytz--- We're sorry to hear that your experience with the Pump in Style MaxFlow wasn't what we had hoped for. Please contact our Customer Service team at 800-435-8316 so we can collect some additional information and do our best to help. When calling, just provide reference number 457964. We look forward to assisting you!
Written by a customer while visiting medela.com
Customer Rating
2
Wish i could return it
on February 13, 2023
Posted by: Dontbuynotworthit
from Washington
Gender:Female
Loud, suction and settings are so-so. My husband paid out of pocket in a desperate attempt to get me a pump with flanges that were my size asap because i was in pain from using the wrong size (didnt know for awhile). It was sweet but i woshbi woukdve endured the pain of using the wrong size flanges with the other pump until getting new flanges in the mail and saved the money because this one never empties my breasts fully, doesnt have a tome display, has a short mode for let down and is super loud. Oh and after a week or so the suctions weaker and you cant use the parts interchangeably with other pumps.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 16, 2023
Hi Dontbuynotworthit--- We're sorry to hear that your experience was not what we hoped for. Please contact us at 800-435-8316 with reference number 458034 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Stay away!
on February 15, 2023
Posted by: Phimupanda
from Newport News, VA
Gender:Female
This pump is horrible. My daughter won’t latch so I have to exclusively pump. The membranes only last for a couple of days and it’s costing a decent amount to have to keep replacing them. The suction is very inconsistent and my milk supply is being severely affected. I’m going to have to buy a new pump to try to get my milk supply up so I don’t have to switch to formula.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, March 16, 2023
Hi Phimupanda--- We're very sorry to hear that, this is not the experience we want for our moms. Medela offers a 90-day warranty on accessories such as the membranes. Please reach out to us at 800-435-8316 with reference number 458037 so we can help. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
2
Do not recommend
on April 3, 2023
Posted by: Anonymous
I wish I read more of the 1 star reviews before I chose this breast pump. First, the new design of the bottles is very inconvenient to hold. Unless I’m wearing a pumping bra 24/7 or every time I have to pump then it’s not easy to hold at all. Second, the new membrane design is SO particular, if it’s off by a millimeter then the suction barely works and I’m not producing any milk. There have been several times when I had to stop pumping and adjust the membrane, and restart because it wasn’t working right. And lastly, I can not see how many ounces I’ve pumped because the numbers on the bottle are clear and you can not read them when there is milk in the bottles. I can barely see them when the bottles are empty but especially after I’ve pumped I have no idea how much is in there so I have to dump all my milk into another bottle and then store it in a bag. I’ve used the older medela pump a few years ago with my last baby and that pump was so much better, I’m highly disappointed. Pumping is stressful enough and using this pump is so frustrating I just want to cry.
The only reason I gave 2 stars is because it’s relatively quiet which is nice.
The only reason I gave 2 stars is because it’s relatively quiet which is nice.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, April 6, 2023
Hi ChanCori--- We're sorry to hear that your experience wasn't what you had hoped. Please consider reaching out to our Customer Service team at 800-435-8316 so we can do our best to help.
Written by a customer while visiting medela.com
Customer Rating
1
The worst pump!
on May 12, 2023
Posted by: CelticFox82
from Charlotte, NC
Gender:Female
If I could give this pump zero stars, I would. It is SO LOUD!!!! As in I have to turn the volume of my TV up twice as loud just to hear it. It upsets my baby and I just have to let her cry it out while I pump because we're stuck with this. I wish I could say the obnoxious noise results in great output but it doesn't. My supply is tanking because after 40 minutes it still hasn't come close to emptying me out. Please don't make the same mistake I did!
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, May 12, 2023
Hi CelticFox82--- We're sorry to hear about your experience with the Pump in Style MaxFlow! Please contact our Customer Service team directly at 800-435-8316 so we can collect some additional information and assist you.
Written by a customer while visiting medela.com
Customer Rating
1
I hate this pump and ESPECIALLY the accessories
on May 14, 2023
Posted by: Sidney
from MN
Gender:Female
Got this pump through insurance just because I had a Medela the first time around and it's the brand my hospital uses. I hate this pump! The pump itself is loud, but I mainly take issue with the accessories. First red flag was when none of the bottles came with nipple pieces to actually feed my child what I had pumped. The white connector between the flanges and the bottles are so heavy that they always tip over-spilling that precious liquid gold. They also leak if they are not perfectly in place. Even the slightest angle will cause this stupid thing to leak milk all over you for 15 minutes before you've noticed because it's 2:00 AM and you're exhausted. Talk about heartbreak... I will NEVER recommend this pump to anyone I even remotely like. Get yourself a Spectra. They're super quiet and have a freaking light on them for those 2:00 AM pump sessions! Genius! If I weren't stuck with this stupid pump, I'd switch in a heartbeat.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, May 15, 2023
Hi Sidney--- We're very sorry to hear about your experience with the Pump in Style MaxFlow. Please consider reaching out to us at 800-435-8316. We would love to collect some additional information and do our best to help!
Written by a customer while visiting medela.com