Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.8
(503 Reviews)
Rating breakdown 503 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
34
1 Star
81
72%of customers recommend this product.
(
349 out of
484)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
1
Incredibly frustrating product
on August 31, 2023
Posted by: CMama
from Overland Park, Ks
Gender:Female
This "advanced" pump is a step down from the previous "pump in style" model. I am so disappointed in it that I felt compelled to write a review. By comparison, the previous model was better. Mine lasted ten years. I'm ready to throw this one away.
Issues:
- The new components are poorly designed. The rubber seal barely seals. If it's not PERFECTLY fitted into the plastic components, there is zero suction. Leaving you with leaking breasts and a faulty pump; trying to readjust the seal.
- Due to the seal's imperfections, valuable breast milk can EASILY spill out of the bottle is tipped slightly due to the fact that BM gets stuck in the seal area.
- It's difficult to clean unless you have a special brush or a Q-tip. Speaking of, if you do not clean it after each use, milk cakes up on every single part of the components and begins to smell.
- Reiterating that unless you clean it perfectly each time and let it dry, the seal does not work and it's worthless.
- The new components are poorly designed. The rubber seal barely seals. If it's not PERFECTLY fitted into the plastic components, there is zero suction. Leaving you with leaking breasts and a faulty pump; trying to readjust the seal.
- Due to the seal's imperfections, valuable breast milk can EASILY spill out of the bottle is tipped slightly due to the fact that BM gets stuck in the seal area.
- It's difficult to clean unless you have a special brush or a Q-tip. Speaking of, if you do not clean it after each use, milk cakes up on every single part of the components and begins to smell.
- Reiterating that unless you clean it perfectly each time and let it dry, the seal does not work and it's worthless.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, September 12, 2023
Hi CMama--- We're sorry to hear about the issues you have experienced. Please reach out to our team directly at 800-435-8316 so that we may learn more about your experience and better assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Disappointing
on October 31, 2023
Posted by: Kb002
from Pennsylvania
Gender:Female
I got this pump through my insurance. I’m so disappointed and frustrated. I’m currently waiting on my 4th pump.
This first pump after 1-2 months stopped working. It made an awful noise and it took over an hour just to get a couple ounces. I had to get a hand pump to use since the pump was not emptying my breasts.
2nd pump worked great for a couple months. The suction started to decline even if I increased and I started to get a significant amount less and had to pump longer. I have another pump and wasn’t having this issue with the back up pump. I replaced the tube which didn’t help anything. Then it started to not change when I would press the arrows to increase or decrease suction. Called again and received another replacement.
3rd pump when I press the power button doesn’t turn on. I have to press it twice and then the motor grinds for a little bit before the suction starts. I’m also not consistently able to get a good pump. Again, have to use a secondary pump to empty my breasts. I don’t have the same issue with the other pumps manual or my wearable which leads me to believe it’s the pump. Both are from a different company.
I’ve had to buy two other pumps just so I can continue to breastfeed. I Have asked for a different pump to try and they’re just sending a 4th pump. I regret going with this pump and with this company. The stress and frustration is not worth it. If you’re considering this pump don’t. I’ve been seeing more recent reviews with the same issues I’ve been having. I’m not the only one. There’s better pumps that are less expensive and time consuming than this one.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 31, 2023
Hi--- We're very sorry to hear about your experience, we understand how important it is to have a pump that is always working as it should. Your feedback has been routed to our quality team. Please never hesitate to reach back out to us at 800-435-8316 with any questions or concerns regarding your pump.
Written by a customer while visiting medela.com
Customer Rating
1
Disappointed
on November 26, 2024
Posted by: JenniRenee
from Omaha Nebraska
Gender:Female
I had this on my baby registry and got it as a gift and wish I did more research before doing so. Doesn’t do the job and now I want to go to formula fed because I can’t keep feeding from my breast.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 2, 2024
Hi JenniRenee--- We’re sorry to hear about your experience. Please reach out to our Customer Service team directly at 800-435-8316, and we’ll be happy to assist you. We look forward to helping you!
Written by a customer while visiting medela.com
Customer Rating
1
Pump In Style
on December 19, 2024
Posted by: Alniebur
from Wisconsin
Gender:Female
I received one with my insurance company and it worked for about 2 months before the cord port just broke. I bought a second one and again 2 months later cord port broken. I did always have to make sure the cord didn't get touch while pumping or it would shut off and both pumps. So disappointed and I should have went with a different brand the first time it broke.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi Alniebur--- We're very sorry to hear that. Please contact us directly at 800-435-8316 so our Customer Service team can assist you. We look forward to helping!
Written by a customer while visiting medela.com
Customer Rating
3
Was great till it breaks
on January 18, 2025
Posted by: Bryt
from New Hampshire
Gender:Female
I used this Pump all day everyday for 9 months and absolutely loved it. Then it for some reason wouldn't leave let down mode and I couldn't get a actual Pump session done. I called and got a replacement. It's been about a month since I got my new one and I'm already having the same problem. The suction just doesn't want to work. Very disappointing.
Response from medela.comBy Your Customer Solutions Team, January 22, 2025
Hi Bryt--- We're very sorry to hear about your experience. If you haven't already, please reach back out to us at 800-435-8316 so we can assist you. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
5
Love!
on April 17, 2025
Posted by: MommaPing4
from Pennsylvania
Gender:Female
Love love love! It’s small and portable! It has an amazing suction!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi MommaPing4--- We're thrilled to hear that you love it! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
5
Very impressed
on August 27, 2020
Posted by: Momof3littlepigs
from Woodstock, IL
Gender:Female
Wow! I am so impressed. I have had a variety of breast pumps through 3 kids and many years of pumping and this one is outstanding. The flanges are much more comfortable that the typical all plastic, the pump is very quiet, and suction is great (rivals the Medela hospital grade pump) and gentle. Set up was very easy. The battery pack helps with mobility, but I wouldn’t consider it the most portable pump (like if I wanted to do dishes or something while moving around). It’s nice and compact and simple to use!! Cleaning is VERY easy!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, November 10, 2020
Thanks for taking the time to share your feedback! We're glad that you have enjoyed using it!
Written by a customer while visiting medela.com
Customer Rating
5
Great product!
on March 1, 2021
Posted by: Ludimila
from SLC, Utah
Gender:Female
[This review was collected as part of a promotion.] As a new mom, I researched a lot of breast pumps. I came across this one, which I received as a gift from the Medela team, and it was love at first sight:) I have very busy lifestyle and the pump and all its parts are compact and super easy to carry around. The flanges are super comfortable, and they didn’t hurt me! I am super happy with it. It isis stylish, compact, beautiful! I recommend it to all moms out there :) I highly recommend to get the hands-free breast pumping bra....it is super worth the price and it is a great to pump while having your hands free!
I would recommend this to a friend!
Response from medela.comBy Your Medela Customer Solutions Team, March 4, 2021
Hi Ludimila--- We're happy to know you enjoyed so many of the benefits it offers!
Written by a customer while visiting medela.com