Customer reviews from medela.com
Medela - Pump In Style with MaxFlow - white
Average customer rating
3.7
(508 Reviews)
Rating breakdown 508 reviews
5 Stars
222
4 Stars
130
3 Stars
36
2 Stars
37
1 Star
83
72%of customers recommend this product.
(
349 out of
487)
Customer Reviews for Medela - Pump In Style with MaxFlow - white
Customer Rating
1
Incredibly frustrating product
on August 31, 2023
Posted by: CMama
from Overland Park, Ks
Gender:Female
This "advanced" pump is a step down from the previous "pump in style" model. I am so disappointed in it that I felt compelled to write a review. By comparison, the previous model was better. Mine lasted ten years. I'm ready to throw this one away.
Issues:
- The new components are poorly designed. The rubber seal barely seals. If it's not PERFECTLY fitted into the plastic components, there is zero suction. Leaving you with leaking breasts and a faulty pump; trying to readjust the seal.
- Due to the seal's imperfections, valuable breast milk can EASILY spill out of the bottle is tipped slightly due to the fact that BM gets stuck in the seal area.
- It's difficult to clean unless you have a special brush or a Q-tip. Speaking of, if you do not clean it after each use, milk cakes up on every single part of the components and begins to smell.
- Reiterating that unless you clean it perfectly each time and let it dry, the seal does not work and it's worthless.
- The new components are poorly designed. The rubber seal barely seals. If it's not PERFECTLY fitted into the plastic components, there is zero suction. Leaving you with leaking breasts and a faulty pump; trying to readjust the seal.
- Due to the seal's imperfections, valuable breast milk can EASILY spill out of the bottle is tipped slightly due to the fact that BM gets stuck in the seal area.
- It's difficult to clean unless you have a special brush or a Q-tip. Speaking of, if you do not clean it after each use, milk cakes up on every single part of the components and begins to smell.
- Reiterating that unless you clean it perfectly each time and let it dry, the seal does not work and it's worthless.
No, I would not recommend this to a friend.
Response from medela.comBy *, Your Customer Solutions Team, September 12, 2023
Hi CMama--- We're sorry to hear about the issues you have experienced. Please reach out to our team directly at 800-435-8316 so that we may learn more about your experience and better assist. We look forward to hearing from you!
Written by a customer while visiting medela.com
Customer Rating
1
Disappointing
on October 31, 2023
Posted by: Kb002
from Pennsylvania
Gender:Female
I got this pump through my insurance. I’m so disappointed and frustrated. I’m currently waiting on my 4th pump.
This first pump after 1-2 months stopped working. It made an awful noise and it took over an hour just to get a couple ounces. I had to get a hand pump to use since the pump was not emptying my breasts.
2nd pump worked great for a couple months. The suction started to decline even if I increased and I started to get a significant amount less and had to pump longer. I have another pump and wasn’t having this issue with the back up pump. I replaced the tube which didn’t help anything. Then it started to not change when I would press the arrows to increase or decrease suction. Called again and received another replacement.
3rd pump when I press the power button doesn’t turn on. I have to press it twice and then the motor grinds for a little bit before the suction starts. I’m also not consistently able to get a good pump. Again, have to use a secondary pump to empty my breasts. I don’t have the same issue with the other pumps manual or my wearable which leads me to believe it’s the pump. Both are from a different company.
I’ve had to buy two other pumps just so I can continue to breastfeed. I Have asked for a different pump to try and they’re just sending a 4th pump. I regret going with this pump and with this company. The stress and frustration is not worth it. If you’re considering this pump don’t. I’ve been seeing more recent reviews with the same issues I’ve been having. I’m not the only one. There’s better pumps that are less expensive and time consuming than this one.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, October 31, 2023
Hi--- We're very sorry to hear about your experience, we understand how important it is to have a pump that is always working as it should. Your feedback has been routed to our quality team. Please never hesitate to reach back out to us at 800-435-8316 with any questions or concerns regarding your pump.
Written by a customer while visiting medela.com
Customer Rating
1
Disappointed
on November 26, 2024
Posted by: JenniRenee
from Omaha Nebraska
Gender:Female
I had this on my baby registry and got it as a gift and wish I did more research before doing so. Doesn’t do the job and now I want to go to formula fed because I can’t keep feeding from my breast.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, December 2, 2024
Hi JenniRenee--- We’re sorry to hear about your experience. Please reach out to our Customer Service team directly at 800-435-8316, and we’ll be happy to assist you. We look forward to helping you!
Written by a customer while visiting medela.com
Customer Rating
1
Pump In Style
on December 19, 2024
Posted by: Alniebur
from Wisconsin
Gender:Female
I received one with my insurance company and it worked for about 2 months before the cord port just broke. I bought a second one and again 2 months later cord port broken. I did always have to make sure the cord didn't get touch while pumping or it would shut off and both pumps. So disappointed and I should have went with a different brand the first time it broke.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, January 9, 2025
Hi Alniebur--- We're very sorry to hear that. Please contact us directly at 800-435-8316 so our Customer Service team can assist you. We look forward to helping!
Written by a customer while visiting medela.com
Customer Rating
3
Was great till it breaks
on January 18, 2025
Posted by: Bryt
from New Hampshire
Gender:Female
I used this Pump all day everyday for 9 months and absolutely loved it. Then it for some reason wouldn't leave let down mode and I couldn't get a actual Pump session done. I called and got a replacement. It's been about a month since I got my new one and I'm already having the same problem. The suction just doesn't want to work. Very disappointing.
Response from medela.comBy Your Customer Solutions Team, January 22, 2025
Hi Bryt--- We're very sorry to hear about your experience. If you haven't already, please reach back out to us at 800-435-8316 so we can assist you. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
1
“Updated” isn’t always better..
on April 13, 2025
Posted by: Taaybrooke804
from Lansing, MI
Gender:Female
This pump was such a disappointment compared to the old square-version of this pump. I absolutely loved the old one and used it with my two oldest kids, it never let me down. However, this upgraded version lasted me a literal week before it stopped working and it seriously jeopardized my supply in the early stages of breastfeeding. There wasn’t much I really liked about it, and here’s what I didn’t like:
1. The connectors: They may look fancy, but the company took something that worked and made it unnecessarily complex. I didn’t like not being able to see how much I was pumping or if I was still lactating. The membranes come unsealed and will stop all suction on the affected side. Found this out during a 2 a.m. pump and was covered in milk by the end of disconnecting, dismantling and repairing it. Not a pleasant experience. Also wasn’t as simple to quickly clean.
2. The suction of this pump is much greater than the old style, even on the lowest setting. It’s very painful when you have cracked, raw nipples from getting used to your baby’s latch. I would close my eyes and press the power button. Initially, I thought it was just that I was extremely sore.. until I used a different pump, then I realized that the suction was just much more powerful.
3. The fact that it isn’t encased in anything like the old style was makes it much more vulnerable. I was constantly paranoid about my kids tripping over the cord and knocking it down.
4. I discovered at 11 p.m. at night that it decided to just stop working when pressing the power button and it didn’t turn on. My husband troubleshooted the issue, which ended up being the piece that you plug the power cord into. It was too late to go buy another pump, and I was in the early stages where 8-10 hours without expressing could have seriously diminished my supply. This resulted in my husband waking up every 3 hours with me to hold the pump in a particular way so it would stay on.. even then, it kept turning off repeatedly.
2. The suction of this pump is much greater than the old style, even on the lowest setting. It’s very painful when you have cracked, raw nipples from getting used to your baby’s latch. I would close my eyes and press the power button. Initially, I thought it was just that I was extremely sore.. until I used a different pump, then I realized that the suction was just much more powerful.
3. The fact that it isn’t encased in anything like the old style was makes it much more vulnerable. I was constantly paranoid about my kids tripping over the cord and knocking it down.
4. I discovered at 11 p.m. at night that it decided to just stop working when pressing the power button and it didn’t turn on. My husband troubleshooted the issue, which ended up being the piece that you plug the power cord into. It was too late to go buy another pump, and I was in the early stages where 8-10 hours without expressing could have seriously diminished my supply. This resulted in my husband waking up every 3 hours with me to hold the pump in a particular way so it would stay on.. even then, it kept turning off repeatedly.
This pump was honestly a nightmare. There is a one year warranty on the motor, but I don’t even want it replaced for free. If I could go back, I would’ve paid a little extra when using my insurance to get the Spectra. Thankfully, my friend had kept her old-style Medela that I was able to pick up the next day. Of course, none of the parts were compatible.. but after purchasing the old style parts and going back to what works, things have been smooth sailing since. Steer clear of this pump.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, May 6, 2025
Hi Taaybrooke804--- We're truly sorry for the issues that you’ve experienced, and we’ll continue to do our best to make sure that you always have a pump that works as well as it should. Please consider reaching out to us directly at 800-435-8316 so we can gather additional information and do our best to assist. We're here to help!
Written by a customer while visiting medela.com
Customer Rating
5
Love!
on April 17, 2025
Posted by: MommaPing4
from Pennsylvania
Gender:Female
Love love love! It’s small and portable! It has an amazing suction!
I would recommend this to a friend!
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi MommaPing4--- We're thrilled to hear that you love it! Best wishes!
Written by a customer while visiting medela.com
Customer Rating
1
Waste of money. Machine malfunction in a week
on April 20, 2025
Posted by: Kimm
from Frisco tx
Gender:Female
Poor equipment! I barely had my baby not even less than a week of using this pump it is now malfunctioning with no suction in use of pumping.
No, I would not recommend this to a friend.
Response from medela.comBy Your Customer Solutions Team, April 25, 2025
Hi Kimm--- We're truly sorry to hear that you're experiencing low suction with your Pump in Style MaxFlow. Please contact our Customer Service team at 800-435-8316 so we can properly assist you. We look forward to hearing from you!
Written by a customer while visiting medela.com