Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
1
6 months battery life more like 2 weeks tops
on May 16, 2024
Posted by: Nickety-Nak
Bought 6 of these and none of them are fit for purpose. Battery life is abysmal on a full charge, which seems to take forever, then last no more than 2 weeks. Disconnect or do not work at all and triggers non-existent. Thoroughly disappointed.
Response from swann.comBy LV - Swann Team, May 16, 2024
Hello Nickety-Nak,
The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely access or triggered, the more battery powered required. Swann offers charging solutions that will help avoid having to remove the camera from the wall. We would recommend looking into our solar panel charging solutions. For further assistance, please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Please let us know how we may further assist you.
LV - Swann Customer Support
The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely access or triggered, the more battery powered required. Swann offers charging solutions that will help avoid having to remove the camera from the wall. We would recommend looking into our solar panel charging solutions. For further assistance, please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great features and easy to use
on May 24, 2024
Posted by: Eyes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, May 24, 2024
Hello,
We appreciate your interest in our Swann System and the positive feedback you've provided. We're hoping you'll continue to enjoy all of the great features this system has to offer.
We appreciate your interest in our Swann System and the positive feedback you've provided. We're hoping you'll continue to enjoy all of the great features this system has to offer.
Written by a customer while visiting swann.com
Posted by: Haventgot1
Verified Purchase:Yes
I purchased this approx 3 weeks ago,one of the best items i have ever bought,its peace of mind and a top class product,thank you
Response from swann.comBy LV - Swann Team, July 9, 2024
Hello Haventgot1. Thank you for sharing your positive experience with your Swann product. It is great to hear from your perspective on how we have since improved your sense of security. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Camera with solar fail
on July 14, 2024
Posted by: Davey do da
I have had the Xtreme 1080p with solar panel hooked up for 18 months. For the last 4 months it has missed many recording. The battery failed. I believe because it constantly charges without deploying the battery it now only lasts for a couple minutes. This is a major flaw.
Response from swann.comBy LV - Swann Team, July 15, 2024
Hello Davey do da,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
I feel safe with these
on July 15, 2024
Posted by: Crazy nana
I rent and having the cameras let me travel to see family and I know what’s going on at the house.
Response from swann.comBy LV - Swann Team, July 15, 2024
Hello Crazy nana,
Thank you so much for your positive feedback! We're glad you had a great experience with your Swann system. We are happy to learn your Swann system has improved your sense of security. If you have any questions or need assistance with your product, please visit our support website.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Thank you so much for your positive feedback! We're glad you had a great experience with your Swann system. We are happy to learn your Swann system has improved your sense of security. If you have any questions or need assistance with your product, please visit our support website.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on November 28, 2024
Posted by: Trev57
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, December 4, 2024
Hello Trev57,
Thank you for your 5-star rating! We're thrilled to hear you're happy with your Swann product. If you need any assistance or have further questions, feel free to reach out to us. You can contact our support team at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thank you for your 5-star rating! We're thrilled to hear you're happy with your Swann product. If you need any assistance or have further questions, feel free to reach out to us. You can contact our support team at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Absolutely useless continuous false detections, extrelmely slow to start up when you want to view anything and yes I've tried all the settings and it has a full WiFi connection.
on November 28, 2024
Posted by: I don't have a nickname
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, December 3, 2024
Hello there,
What you describe sounds like there might be an issue with the internet from where you are trying to view your cameras remotely. We recommend that you contact our support team to isolate the problem. Please have your internet upload and download speeds ready for our support team. You can email our team at tech@swann.com or contact us over the phone.
For real-time assistance, you can call our regional support numbers listed here: https://support.swann.com/hc/en-us/articles/8428093689881-Customer-Support.
Your feedback is important to us.
LV - Swann Team
What you describe sounds like there might be an issue with the internet from where you are trying to view your cameras remotely. We recommend that you contact our support team to isolate the problem. Please have your internet upload and download speeds ready for our support team. You can email our team at tech@swann.com or contact us over the phone.
For real-time assistance, you can call our regional support numbers listed here: https://support.swann.com/hc/en-us/articles/8428093689881-Customer-Support.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on December 1, 2024
Posted by: My swann security camera
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, December 3, 2024
Thank you for the positive feedback!
Written by a customer while visiting swann.com