Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
1
Completely useless!
on August 10, 2021
Posted by: UnhappySwann
from Australia
Frequency of use:Daily
Bought 2 cameras today. Wifi connection is terrible, even sitting next to the router. The motion detection doesn’t work. The cameras hardly connect to the app. You can’t hear the siren at all. Literally a complete waste of money - do not buy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 10, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
very poor motion detection
on November 19, 2021
Posted by: Corndog
from Gold Coast
Frequency of use:Daily
I have purchased 3 of the Xtreem WIFI cameras and have found that the motion detection to be a very poor quality. I have adjusted all settings, adjusted camera angles, cameras will not pick up motion even when walking directly in front of the cameras. Will not even pick up a vehicle moving in the driveway.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 6, 2021
Hello Corndog,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. Your camera can detect the movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. Contact our support team directly and provide more information on the position of your cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. Your camera can detect the movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. Contact our support team directly and provide more information on the position of your cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Not fit for purpose
on November 3, 2022
Posted by: Wahwahweewah
Have had 3x cameras around our property for the past several months for added security, although these cameras provide little more than a visual deterrent. Poor connectivity results in frequent drop outs, with refresh taking considerable time, even immediately after receiving push notifications. Battery life is average at best, on medium quality recording. Have invested hundreds extra in wifi extenders to try to address the above but this has offered no improvement. There are much better options available at a similar price point
Written by a customer while visiting swann.com
Customer Rating
1
Wifi cameras
on June 25, 2023
Posted by: Randal
I think these cameras are a joke, won’t re ord more than 60sec. I’ve rang several times for support with no one being able to help. I don’t recommend them.
Response from swann.comBy LV, Customer Support, June 26, 2023
Hello Randal,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please know once an event is triggered, the camera can record up to 60 seconds, depending on motion. In the event that there are still movements that are significant enough for the sensitivity level set, the camera will record to a new clip. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please know once an event is triggered, the camera can record up to 60 seconds, depending on motion. In the event that there are still movements that are significant enough for the sensitivity level set, the camera will record to a new clip. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Expected more
on August 1, 2021
Posted by: Nick Nitro
from NZ
Frequency of use:Daily
The camera video is good, haven't had it long enough to rate battery usage. BUT if you expect quality motion sensing this thing is rubbish. May work 1 out of 4 times but usually the video is of nothing as the trigger subject has gone by the time it wakes up. It drops off the wifi and I have a great Mesh system with no signal issues. Very disappointed. App is average.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 9, 2021
Hello Nick,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. The camera placement is important to the function of the PIR sensors. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life. Based on the information provided, you would recommend reaching out to a member of our support team and providing your internet upload and download speeds. This will help us troubleshoot your unit. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. The camera placement is important to the function of the PIR sensors. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life. Based on the information provided, you would recommend reaching out to a member of our support team and providing your internet upload and download speeds. This will help us troubleshoot your unit. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Good camera quality, but it has security flaws
on August 20, 2021
Posted by: Ja91
from London
Frequency of use:Daily
[This review was collected as part of a promotion.] I've had this camera installed for about a week, and while it has a good app and video quality, I think it has a few security flaws that let it down.
On the camera itself, the video quality was good – I found from some tests that I could make out faces fairly clearly, and number plates were pretty straightforward to read, so it functions well in that aspect. The setup process was also very easy and the app is quite pleasant to use. The battery life of the wireless unit was also very impressive – up to 6 months and then it simply charges via USB.
On to the flaws – firstly, the camera operates off of wifi, so you need to be sure that the camera sits in comfortable range of your router if you want cloud storage and to use the app. This limited placement options somewhat as I wanted it to cover my garage door, but my wifi signal doesn't reach to that position. Secondly, the base of the camera screws securely to the wall, however the camera itself just attaches to the base via a magnet, meaning a thief could just pull it down and destroy or steal it. This seemed a bit of a bizarre design choice to me for a security camera. If you can't use the cloud function because of wifi signal, or you're unlucky enough to be burgled during an internet outage, all your footage is saved on the SD card stored inside the camera itself. Realistically this is an unlikely scenario, but the design just feels unnecessarily easy to sabotage to me.
As good as the camera quality and app were, the outlying security issues made it difficult to outright recommend this camera. However, if you're in a bind and can't use anything requiring wires, the camera itself is a solid performer.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2021
Hello Ja91,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. It has been brought to our attention that there are potential bugs within the software for our application. We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
too slow to start recording
on November 7, 2021
Posted by: simono1
Frequency of use:Daily
motion detection has such a lag before recording starts that the playback clip is usually empty as the subject has already moved out of frame. This is despite maximum sensitivity setting
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 22, 2021
Hello simono1,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life. If you are still having issues, please contact a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life. If you are still having issues, please contact a member of our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Not worth buying.
on December 15, 2021
Posted by: Dave in mich
from West Michigan
Frequency of use:Daily
I he'd off on writing a review until I had several months of time to spend trying to get this to work. At first it seemed ok. Although it would frequently disconnect from the router that is only 10 feet away. And as others have said, it takes a few seconds for it to start recording when a vehicle drives by or someone walks by.
However the biggest issue I have with it is that rain, snow, and falling leaves all cause it to record, no matter what level of sensitivity I set it to. This causes it to record constantly and run the batteries down fast. As well as sending constant false alarms. I can walk by it and it will only come on half the time, but snow makes it run constantly. I've tried moving it, changing settings, bought a different router to keep it connected, it doesn't matter. This camera is worthless as a security device
However the biggest issue I have with it is that rain, snow, and falling leaves all cause it to record, no matter what level of sensitivity I set it to. This causes it to record constantly and run the batteries down fast. As well as sending constant false alarms. I can walk by it and it will only come on half the time, but snow makes it run constantly. I've tried moving it, changing settings, bought a different router to keep it connected, it doesn't matter. This camera is worthless as a security device
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 16, 2021
Hello Dave in mich,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we see that you have taken a few steps to troubleshoot the device on your own. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting. We would recommend reaching out to a member of our technical support team to see how the item can be configured for your security scenario. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we see that you have taken a few steps to troubleshoot the device on your own. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal setting. We would recommend reaching out to a member of our technical support team to see how the item can be configured for your security scenario. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com