Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
1
Easy set up but not a great product
on January 28, 2024
Posted by: NotHappy24242424
I bought a two pack of these cameras and it was a waste of money. Cameras will happily be set off by a moving tree but when someone walks up to my front door it won't start recording straight away and would miss if anyone actually did anything at my front door! half the time it doesn't even detect the motion no matter what the settings are. Plus it only records 6-10 seconds and then shuts down for 60 seconds. If anyone does anything outside my house it will miss it. In addition to this, when I go into the viewing section of the app to see the live camera feed sometimes it can take 5 minutes to load up despite the cameras being only 5m away from wifi access point!
Response from swann.comBy LV - Swann Team, January 31, 2024
Hello NotHappy24242424,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Xtreem Wireless Security Cameras. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your Xtreem Wireless Security Cameras. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Worst Wireless Camera On The Market
on February 7, 2024
Posted by: Not happy with it
If I could rate this 0 stars I would, garage motion detection detects things that are not there ! When it does start recording it’s too late the person or object has already left and once again films nothing ! You can have someone walking down your driveway surprise it won’t even pick that
up. Don’t waste your money !
up. Don’t waste your money !
Response from swann.comBy LV - Swann Team, February 8, 2024
Hello,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Not happy with
on February 25, 2024
Posted by: Rob17
Bought these and they are so low to load I have good nbn
The don’t monitor straight away and not all the time
The don’t monitor straight away and not all the time
Response from swann.comBy LV - Swann Team, February 26, 2024
Hello Rob17,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your security camera. Based on the information provided, you will need to inquire with our Support Team. Since these cameras will operate over Wi-Fi, your camera must be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your security camera. Based on the information provided, you will need to inquire with our Support Team. Since these cameras will operate over Wi-Fi, your camera must be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Pain in the you know
on January 7, 2025
Posted by: Jcboo
I bought a 3 pack and they have not lived up to what I need them.for they continue to go off-line and solar panel is not suddicient to keep charged so intruders can call in when raining etc
Response from swann.comBy LV - Swann Team, January 8, 2025
Hello Jcboo,
Thank you for sharing your experience. We're sorry to hear that the system hasn’t met your expectations. Frequent offline issues and insufficient solar charging can be frustrating, especially in critical situations.
We recommend checking the camera's Wi-Fi signal strength and ensuring the solar panel is positioned for maximum sunlight exposure. For further troubleshooting and assistance, please email us at tech@swann.com or visit https://support.swann.com. We’re here to help resolve this for you.
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your experience. We're sorry to hear that the system hasn’t met your expectations. Frequent offline issues and insufficient solar charging can be frustrating, especially in critical situations.
We recommend checking the camera's Wi-Fi signal strength and ensuring the solar panel is positioned for maximum sunlight exposure. For further troubleshooting and assistance, please email us at tech@swann.com or visit https://support.swann.com. We’re here to help resolve this for you.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on February 12, 2025
Posted by: Crackles
I brought these 6 months ago and I started with 1 now I have 5 and I will buy more
Written by a customer while visiting swann.com
Customer Rating
1
Easy set up but
on December 16, 2023
Posted by: Dangerdan
The cameras were easy enough to set up but after 6 months we started to notice issues. Like cameras being triggered all day and night by nothing and other cameras not triggering at all. No matter how we changed the settings some cameras would just not trigger. Well the last straw was when we came home today to find one of the cameras has caught fire and melted. Thankfully it has not done any damage and even more so that the camera that failed was not inside the house. Good product idea. Terrible fit and finish. If I knew that fire was a possibility with this item I would never had considered it. Just very glad and lucky that there is no damage. We could have lost everything because of this camera.
Response from swann.comBy LV - Swann Team, December 19, 2023
Hello Dangerdan,
Thank you for reaching out to us with your feedback. We are very sorry to learn about the issues you recently experienced with your product and are glad to hear everything is ok. We would like to investigate this incident further and have your original kit tested professionally in-house to isolate any possible issues. Please reach out to us by email at swannusa@swann.com and attention your correspondence to 'Attn. Luz' so that we can assist you promptly. We are happy to replace your system free of charge. Your feedback and satisfaction is important to us.
We hope to hear from you soon.
LV - Swann Team
Thank you for reaching out to us with your feedback. We are very sorry to learn about the issues you recently experienced with your product and are glad to hear everything is ok. We would like to investigate this incident further and have your original kit tested professionally in-house to isolate any possible issues. Please reach out to us by email at swannusa@swann.com and attention your correspondence to 'Attn. Luz' so that we can assist you promptly. We are happy to replace your system free of charge. Your feedback and satisfaction is important to us.
We hope to hear from you soon.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Swan Xtreem Wireless Security Camera
on March 11, 2021
Posted by: TechGuy
from Ga
Frequency of use:Daily
[This review was collected as part of a promotion.] I really wanted to like this camera as it fills a gap that my wired camera cannot fill. The batteries last a long time between charge and make it convenient for remote location installs. The video quality is very good, but this is where the good ends. Even with the camera located right next to the router, there is a 4 second lag between movement and the display on the phone app. When I get a notification of any movement, the app takes forever to load the live feed to be able to see what the motion is. By the time it loads, the movement is no longer there relegating you to have to view the recording. The delay makes the voice communication useless. When viewing the live view, there is a loud noise from the camera. I even put the camera in a quiet room, and could not have the volume on due to the loud noise coming from the camera. Overall, I am very disappointed with the camera. If they can resolve the lagginess and the sound issues, I would love the camera. In its current state, it is only useful for viewing things after the fact.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 25, 2021
Hello TechGuy,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. These cameras will operate over a wireless internet connection. It is important that your camera be placed in an area where the connection is not likely to be interrupted. Providing a member of our technical support team with your internet upload and download speeds will help troubleshoot and diagnose the issues you are currently experiencing. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
We would recommend testing the audio features on your camera by simulating a real-world situation. Have someone at the camera location and attempt to use the audio features when you are not in the range of the camera microphone. If you have not already, contact a member of our support team.
We can be reached 24 hours a day, 7 days a week. We look forward to speaking with you in an effort to help address some of the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. These cameras will operate over a wireless internet connection. It is important that your camera be placed in an area where the connection is not likely to be interrupted. Providing a member of our technical support team with your internet upload and download speeds will help troubleshoot and diagnose the issues you are currently experiencing. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
We would recommend testing the audio features on your camera by simulating a real-world situation. Have someone at the camera location and attempt to use the audio features when you are not in the range of the camera microphone. If you have not already, contact a member of our support team.
We can be reached 24 hours a day, 7 days a week. We look forward to speaking with you in an effort to help address some of the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Do not buy - Pointless security camera
on October 12, 2022
Posted by: Wasteofmoney
Do not follow the 5 star reviews. Obviously have been paid and do not talk about functionality.
I installed this camera which was easy, but for a security camera it is a complete waste of money. The camera films for 10 seconds regardless if anything is still on the screen and next recording can be up to 3 hours later or more. I spoke with the helpdesk who said the camera shouldnt be operating that way, after rebooting and trying all sorts of settings changes it was escalated to technical support. After going out of my way to be available for this phone call, the technical support officer confirmed straight away that these cameras only record for 10 seconds and they dont know why. Swann will no longer respond to emails which confirms this is a poorly made product. Do not buy.
Response from swann.comBy Josh V., Customer Service , October 17, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, you are correct. Once an event is triggered, the camera will record for up to 60 seconds, depending on motion. In an event that there are still movements, it will record to another file. Swann does offer security solutions that record continuously but they will include DVR or NVR units. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, you are correct. Once an event is triggered, the camera will record for up to 60 seconds, depending on motion. In an event that there are still movements, it will record to another file. Swann does offer security solutions that record continuously but they will include DVR or NVR units. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com