Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
1
Slow
on March 7, 2024
Posted by: Farmer1969
1year old
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello Farmer169,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue. Please visit our support page or contact us over the phone for further assistance.
https://support.swann.com/s/
For real-time support, check the numbers below:
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Great product and easy to use with no ongoing costs
on March 11, 2024
Posted by: Roof cam
Bought it to monitor a roof to make sure the leaves don’t block the down pipes or the house floods.Battery operated and wifi
Written by a customer while visiting swann.com
Customer Rating
2
TOO SLOW
on March 15, 2024
Posted by: Suzyq
Just get a spinning wheel cameras won’t load
Worked well when I first bought them
Tells me to update but just doesn’t do it.
D
Worked well when I first bought them
Tells me to update but just doesn’t do it.
D
Response from swann.comBy LV - Swann Team, March 15, 2024
Hello Suzyq,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 15, 2024
Posted by: snoofy
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, March 15, 2024
Thank you for sharing your positive review!
Written by a customer while visiting swann.com
Customer Rating
1
Poor
on March 17, 2024
Posted by: Bree
I’ve brought 4 camera one of them will not send any notifications or alerts and second one says we have to update it but have never been able to update since pulling out of the box
Response from swann.comBy LV - Swann Team, March 18, 2024
Hello Bree,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
on March 23, 2024
Posted by: John 77
Camera’s only work when you’re directly below them
Response from swann.comBy LV - Swann Team, March 25, 2024
Hello John77,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great price.
on March 23, 2024
Posted by: Qi He
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, March 25, 2024
Thank you for your 5-star review!
Written by a customer while visiting swann.com
Customer Rating
3
My camera doesn’t always film it’s seems to miss some action
on March 23, 2024
Posted by: Arlomick
To be honest I’m not as happy as I thought I would be
Response from swann.comBy LV - Swann Team, March 25, 2024
Hello,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com