Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
5
on February 29, 2024
Posted by: Puerta trazera
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
3
Pour sound
on February 29, 2024
Posted by: JeremyW
It’s not bad, sound quality is horrible on on both ends,
The advertised battery life was 6 months
I’m lucky to get 2 months on the highest battery saving settings. The magnetic mounts are the best part.
The advertised battery life was 6 months
I’m lucky to get 2 months on the highest battery saving settings. The magnetic mounts are the best part.
Response from swann.comBy LV - Swann Team, March 1, 2024
Hello JeremyW,
We are glad to hear you find value in your Swann Product. Here at Swann, we believe that there is always room for improvement, and appreciate your feedback. We will pass this on to your product development team. We hope you continue to enjoy the many great features our systems have to offer. Please visit our support website for troubleshooting assistance and let us know how we can improve your experience.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
We are glad to hear you find value in your Swann Product. Here at Swann, we believe that there is always room for improvement, and appreciate your feedback. We will pass this on to your product development team. We hope you continue to enjoy the many great features our systems have to offer. Please visit our support website for troubleshooting assistance and let us know how we can improve your experience.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Doesn’t save playback
on March 2, 2024
Posted by: Georgia443
Camera works ok, sound is glitchy…. Will not save motion clips. It did for a while until I did an update and had not worked since. Almost what’s the point of the camera than if you can’t go back and see what set the camera off in the first place.
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello Georgia443,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
I love these cameras
on March 3, 2024
Posted by: BennoDoona
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
1
Absolutely terrible. Doesn't record and when it does, only for 11 seconds
on March 6, 2024
Posted by: Skoota
Not happy with them at all. Motion detection is absolutely useless.
We have been meaning to contact Swann and ask questions.
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello Skoota,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
on March 6, 2024
Posted by: Darren66
Good quality poor battery life
Response from swann.comBy LV - Swann Team, March 6, 2024
Hello Derren66,
The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely accessed or triggered, the more battery-powered is required. The unit sleeps when there's no opening of the Swann Security app and motion detections to save the battery. The number of charges will depend on how many times you check the app and how often motion detection is triggered. A camera that will be facing a high-traffic area will need to be charged way more often than a camera that has only 10 minutes a day of motion. In addition, a poor WiFi signal can also contribute to the fast discharge of the battery. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
The overall battery life of the camera will vary on the amount of use. The more the camera is used or remotely accessed or triggered, the more battery-powered is required. The unit sleeps when there's no opening of the Swann Security app and motion detections to save the battery. The number of charges will depend on how many times you check the app and how often motion detection is triggered. A camera that will be facing a high-traffic area will need to be charged way more often than a camera that has only 10 minutes a day of motion. In addition, a poor WiFi signal can also contribute to the fast discharge of the battery. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on March 6, 2024
Posted by: Peterb
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, March 13, 2024
Thank you for sharing your 5-star review!
Written by a customer while visiting swann.com
Customer Rating
3
Unreliable WiFi connection
on March 7, 2024
Posted by: Moggy
Despite strong signal at installation points 5 or 6 m from wireless router, one ore more of my 4 cameras drop out.
Reset time on triggered recording makes it useless in gathering enough information of an event. It simply does not record for enough time then remains unable to re- trigger for too long befofe resetting.
Reset time on triggered recording makes it useless in gathering enough information of an event. It simply does not record for enough time then remains unable to re- trigger for too long befofe resetting.
Response from swann.comBy LV - Swann Team, March 7, 2024
Hello Moggy,
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Thank you for reaching out with your question. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Please reach out to a member of our technical support team and provide your internet upload and download speeds. This will help us troubleshoot your device. Please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com