Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
5
Great company fell safe
on February 18, 2024
Posted by: Gongon
Great service and superb images
Written by a customer while visiting swann.com
Customer Rating
3
It's a camera
on February 19, 2024
Posted by: Mystrom1989
Bought it months ago, barely records anything, record more empty video because a car or person has walked past and by the time it loads they have already gone. Take about 5 seconds to load up before recording.
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello Mystrom1989,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Very disappointed
on February 20, 2024
Posted by: Kaine
I have had this system for about 18 months. At first it was ok, now it rubbish. One camera no longer connects, the others reluctantly connect and I can walk past then 10 times and that may pick up one of the ten. Drive my car Infront of the camera and it won't record it. Very disappointed.
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello Kaine,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Not worth the money
on February 21, 2024
Posted by: Amie
I bought these at the end of Jan. Have had to charge them 4 times in only 1 month even though they’re promised up to 6 months of battery life. Motion detection is low, poor quality imaging… Over all, waste of money
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Good overall wifi cameras
on February 22, 2024
Posted by: Trevor 0000
Easy to install and good clear cameras
Written by a customer while visiting swann.com
Customer Rating
2
on February 23, 2024
Posted by: Tom24
I have had these cameras for a few years and have found they take too long to show live images
Response from swann.comBy LV - Swann Team, February 26, 2024
Hello Tom24,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Disappointed
on February 23, 2024
Posted by: MrsTippo
Purchased about 4 months ago and not what I was expecting. I don’t know whether it’s because it runs on wifi, but it’s very temperamental when picking up movement. Sometimes it registers, sometimes it doesn’t. Sometimes it’s detect but it’s when a person is walking away rather than arriving. I’ve played with the distance of detection and it doesn’t help.
The picture is fantastic though, I can’t fault that.
The picture is fantastic though, I can’t fault that.
Response from swann.comBy LV - Swann Team, February 26, 2024
Hello Mrs Tippo,
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your feedback. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on 1) The upload speed of your internet provider and 2) the strength of the Wi-Fi signal to your Swann camera from your home router. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Quality video terrible timing
on February 25, 2024
Posted by: Trazroze
We've owned out cameras over 2 years now and they just wake up slower and slower. Even brand new they take far too long to wake up and record. People entering and exiting the yard are missed by well over a minute.
Response from swann.comBy LV - Swann Team, February 26, 2024
Hello Trazroze,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your security camera. Based on the information provided, you will need to inquire with our Level 2 Support Team. Since these cameras will operate over Wi-Fi, your camera must be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with your security camera. Based on the information provided, you will need to inquire with our Level 2 Support Team. Since these cameras will operate over Wi-Fi, your camera must be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com