Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
1
Disappointed in the quality
on February 15, 2024
Posted by: EVST4R
I have 2 of these cameras for close to a year now and they don’t seem to pick up on people walking past 10m away when set to max on the detection sensitivity., when live-viewing the camera seems to time out after about 2 mins of watching then takes forever to bring up the live view again also the quality when viewing at night has its ups and downs some nights it will be some -what clear then others it will be very pixelated.
When listening to the camera their is a scrambling sound throughout the live view and can be quite annoying when trying to listen to what ever it is you are listing to.
With all that said I do like the app interface and how easy it is to navigate.
When listening to the camera their is a scrambling sound throughout the live view and can be quite annoying when trying to listen to what ever it is you are listing to.
With all that said I do like the app interface and how easy it is to navigate.
Response from swann.comBy LV - Swann Team, February 15, 2024
Hello EVST4R,
Thank you for sharing your feedback. The camera has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. For further assistance, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your feedback. The camera has 3 different settings for streaming quality; low, medium and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. For further assistance, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Good but room for improvements
on February 15, 2024
Posted by: Realaust
I haave been using it for a few years. It was good initially as it was fixed on a wall. Moved it to a flat plain, cant get the right angle. Maybe I am mechanically not gifted enough to come up with a gismo to change the angle. The battery life can always get bigger cause I am too lazy to charge it every 2 - 3 weeks depending on the traffic amount.
Response from swann.comBy LV - Swann Team, February 15, 2024
Hello Realaust,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly and where is room for improvement. We hope you continue enjoying all the great features the system offers. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly and where is room for improvement. We hope you continue enjoying all the great features the system offers. Visit our support page, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on February 16, 2024
Posted by: Tony101
Easy to set up and works very well !
Written by a customer while visiting swann.com
Customer Rating
1
Terrible
on February 16, 2024
Posted by: Bob28bhhhh
Doesn’t capture anything. App is buggy. Waste of money
Response from swann.comBy LV, Swann Team, August 8, 2024
Hello Bob28bhhhh,
We are sorry to hear about the issues you are experiencing. Could you please drop an email to tech@swann.com so they can narrow down the issue you are experiencing. You can also find guides and information on our support page linked below or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
We are sorry to hear about the issues you are experiencing. Could you please drop an email to tech@swann.com so they can narrow down the issue you are experiencing. You can also find guides and information on our support page linked below or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Written by a customer while visiting swann.com
Customer Rating
5
on February 16, 2024
Posted by: VIck
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
on February 17, 2024
Posted by: Kirkylie
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
1
Overall performance Pooe
on February 17, 2024
Posted by: Sean288
Activity events simply does not work. Activity is supposedly recorded, however when you check the activity clip, it states ‘Cannot find any clips on this date’ very poor.
Response from swann.comBy LV - Swann Team, February 23, 2024
Hello Sean288,
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. There are many variables as to why your system may be malfunctioning. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please also note that Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below.
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
on February 17, 2024
Posted by: Get 1962
This is great
Written by a customer while visiting swann.com