Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
5
Excellent
on September 8, 2023
Posted by: Honeysuckle
This is an easy to use and place camera.
Response from swann.comBy LV, Customer Support, September 11, 2023
Hello Honeysuckle,
Thank you for taking the time to share your positive feedback. We hope you continue to enjoy your Swann product for many years to come. LV- Swann Team
Thank you for taking the time to share your positive feedback. We hope you continue to enjoy your Swann product for many years to come. LV- Swann Team
Written by a customer while visiting swann.com
Posted by: Frazz
Verified Purchase:Yes
This camera will do the job however, it is extremely slow on starting (waking up) when the sensor has been activated.
Response from swann.comBy LV, Customer Support , September 20, 2023
Hello Frazz,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Please note the delay can vary based on
1) The upload speed of your internet provider and
2) the strength of the Wi-Fi signal to your Swann camera from your home router.
Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. For the best experience, we would recommend that both devices be connected to a high-speed network. If your mobile device is not meeting the bandwidth requirements the resolution may be lower than desired or will not connect at all. For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great cameras
on September 30, 2023
Posted by: Charlie's angel
Does all to perfection
Response from swann.comBy LV, Customer Support, October 2, 2023
Hello Charlie's angel,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Easy setup and works well.
on October 7, 2023
Posted by: Rayso
I bought a pair today as I’m already in the Swann ecosystem. Set both up easily. It seems each generation of devices improves on the previous. All pretty seamless really.
Response from swann.comBy LV - Swann Team, October 9, 2023
Hello Rayso. Thank you for sharing your feedback. We are glad to hear you find value in your Swann system. Your feedback is important to us. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
1
Difficult to connect and short battery life
on October 15, 2023
Posted by: Gazza101
The units are both difficult to connect to, even when the unit is paired.
Response from swann.comBy LV - Swann Team, October 17, 2023
Hello Gazza101,
We are sorry to learn you are experiencing issues with your product. Keep in mind that frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Keep in mind that frequent opening of the Swann Security app, too many motion detections, and poor WiFi signal can contribute to the fast discharge of the battery. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
on October 15, 2023
Posted by: Rothesay
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, October 17, 2023
Hello Rothesay,
Thank you for sharing your sharing your feedback. If you need assistance or would like to provide us with additional feedback please visit our support page or contact us over the phone. https://support.swann.com/s/ .
Your opinion is important to us.
LV -Swann Team
Thank you for sharing your sharing your feedback. If you need assistance or would like to provide us with additional feedback please visit our support page or contact us over the phone. https://support.swann.com/s/ .
Your opinion is important to us.
LV -Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Easy to setup and install
on October 19, 2023
Posted by: Fnnona
I have both the doorbell and 1 of my caneras currently setup ajd working very nicely.
Both were so easy to install and setup
So far a happy little customer
Both were so easy to install and setup
So far a happy little customer
Response from swann.comBy LV - Swann Team, October 23, 2023
Hello Fnnona,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
We love happy customers!
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers.
We love happy customers!
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
2
Swann Extreeme caneras
on October 25, 2023
Posted by: Nic Graz
They are a bit hit and Miss with their recordings! Not really reliable enough to follow up if something happens at premises. We have them at a property where we don’t live and many things have been missed.
Response from swann.comBy LV - Swann Team, October 25, 2023
Hello Nic Graz,
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Oftentimes the issue you describe can be caused by the strength of the Wi-Fi signal going to your camera or the upload speed of your internet provider. Our support team can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application.
For real-time assistance, we recommend calling our phone support team at your earliest convenience. Please check the numbers below:
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Thank you for reaching out with your question. We are sorry you are experiencing issues with your Swann product. Based on the information provided, we would recommend reaching out to a member of our technical support team to look further into your issues. Oftentimes the issue you describe can be caused by the strength of the Wi-Fi signal going to your camera or the upload speed of your internet provider. Our support team can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application.
For real-time assistance, we recommend calling our phone support team at your earliest convenience. Please check the numbers below:
USA/Canada: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please let us know how we may further assist you.
LV - Swann Customer Support
Written by a customer while visiting swann.com