Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
2
Motion detection mask option not working
on June 12, 2022
Posted by: Rosh
Motion detection mask is not accurate
Response from swann.comBy Josh V., Customer Service , June 14, 2022
Hello Rosh,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to troubleshoot and report the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term our support team will continue to launch updates to the application to help further improve your experience. Your feedback is important to us and can help us locate potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Based on the information provided, we would recommend reaching out to a member of our support team when you are in front of the device to troubleshoot and report the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term our support team will continue to launch updates to the application to help further improve your experience. Your feedback is important to us and can help us locate potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
on June 15, 2022
Posted by: Chrissy17
This customer did not provide a text review.
Response from swann.comBy Josh V. , Customer Service , June 24, 2022
Hello Chrissy17,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
GOOD BATTERY LIFE, POOR VIDEO QUALITY
on June 20, 2022
Posted by: Al. L
Brought this hoping for a solution to being away needing a security solution for a couple months without being able to re-charge a battery. It has great battery life.
I was disappointed in the video quality both near and distance. Impossible to pick out a face detail. I have have had other good Swann products in the past, this is one is a disappointment.
Response from swann.comBy Josh V., Customer Service , June 28, 2022
Hello AI. L,
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. For the best experience, we recommend that both devices should be connected to a high-speed network. If your mobile device doesn't meet the bandwidth requirements, the resolution may be lower than desired or will not connect at all. Reach out to a member of our support team and provide your internet upload and download speeds to help troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. For the best experience, we recommend that both devices should be connected to a high-speed network. If your mobile device doesn't meet the bandwidth requirements, the resolution may be lower than desired or will not connect at all. Reach out to a member of our support team and provide your internet upload and download speeds to help troubleshoot your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great camera
on July 8, 2022
Posted by: Meldz
Nice and clear camera no need to worry about paying monthly.
Written by a customer while visiting swann.com
Customer Rating
5
on July 8, 2022
Posted by: Nisecy
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
on July 10, 2022
Posted by: Watcher.
Great security system for our property, easy to install and use, would and have definately recommended Swann Security Systems to friends and family.
Written by a customer while visiting swann.com
Customer Rating
5
on July 10, 2022
Posted by: Gazza58
This customer did not provide a text review.
Response from swann.comBy Josh V., Customer Service , August 2, 2022
Hello Gazza58,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
on July 11, 2022
Posted by: Loraea
This customer did not provide a text review.
Response from swann.comBy Josh V., Customer Service , August 2, 2022
Hello Loraea,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We are glad to know that you are happy with your most recent purchase of our Swann System. Here at Swann, we believe that there is always room for improvement. We would like to know more about what we could do to further improve your experience. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com