Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Posted by: TAJO
from Castle Hill
Frequency of use:Daily
Verified Purchase:Yes
Excellent quality product which exceeds my expectations.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , March 1, 2022
Hello TAJO,
Thank you for reaching out to us and sharing your positive feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective on how we have since improved your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: GregH
from Western Australia
Frequency of use:Daily
Verified Purchase:Yes
The quality of the picture is good and the build quality is good but you need to have at least 50% on the wifi signal for the unit to be reliable. I use the unit outdoors and the wifi repeater was within 15M but the signal went down to 20% and this wasn’t enough for a stable picture. I had to buy an external high gain Wifi repeater to get the signal to about 50%. It really needs an external high gain antenna on the camera for external use.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 22, 2022
Hello GregH,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Security Camera with Solar Charging Panel & Outdoor Stand. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Security Camera with Solar Charging Panel & Outdoor Stand. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Jeff 63
from GLOUCESTER
Frequency of use:Daily
Verified Purchase:Yes
It really is a great product and you can feel the quality and in the pictures it produces but couldn't give it no more than 3 stars because its impossible for me up to now to pay any type of subscription as the app isn't very helpful
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , March 30, 2022
Hello Zakopane,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Please know that our Secure Plus plans are only required if you need to add additional storage space. For more information please see the link below.
https://us.swann.com/swann-security-subscription/
We hope you continue to enjoy all the great features our cameras have to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. Please know that our Secure Plus plans are only required if you need to add additional storage space. For more information please see the link below.
https://us.swann.com/swann-security-subscription/
We hope you continue to enjoy all the great features our cameras have to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Easy to set up and use
on April 25, 2022
Posted by: Ashton90
from Auckland, NZ
Frequency of use:Daily
My wife and I bought this camera to use as a baby monitor and it is working well so far, streaming to the Swann app with minimal delay in the video/audio feed (although it takes a few seconds to initially connect). There is a longer delay if using the Google Home / Chromecast integration to stream video, but that is going through Google's servers as well. Very happy with the battery life and ease of installation.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 4, 2022
Hello Ashton90,
Thank you for reaching out to us and sharing your positive feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great Camera
on May 8, 2022
Posted by: AlexTDog
from Australia
It has really nice quality image and good battery life. Captures everything from my balcony … 180 degrees!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great Thanks
on May 9, 2022
Posted by: Camara
from Sydney
I got a month ago and is great to use
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on May 9, 2022
Posted by: D AC n
from South Carolina
Frequency of use:Daily
I bought two weeks ago
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great value
on May 9, 2022
Posted by: Bulldogs1
from Australia
Frequency of use:Daily
Brought this a couple of weeks ago and already feel better
Great value for money very easy to get up and running
Great value for money very easy to get up and running
I would recommend this to a friend!
Written by a customer while visiting swann.com