Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Customer Rating
3
Not as good as I thought
on October 12, 2021
Posted by: Hexrunt
from Melbourne, Australia
Frequency of use:Daily
I, too, have had similar problems to what other people have stated.
Despite placing a WiFi repeater outside, signal is only 20%.
Sometimes camera is not triggered. (fails once every 4 or 5 times)
Doesn't last 6 months on one charge, only a couple of months. Takes too long to wake up so sometimes subject has already gone past the camera.
It spent 6 hours of charging time today to get from 18% to 30%. Wow, it's going to take days to recharge!
Too easy to steal.
Picture not good enough to identify any would-be intruders - and at the wrong angle anyway.
Google Home leaves crap on screen when trying to view it live.
Oh dear. Not quite what I expected.
Despite placing a WiFi repeater outside, signal is only 20%.
Sometimes camera is not triggered. (fails once every 4 or 5 times)
Doesn't last 6 months on one charge, only a couple of months. Takes too long to wake up so sometimes subject has already gone past the camera.
It spent 6 hours of charging time today to get from 18% to 30%. Wow, it's going to take days to recharge!
Too easy to steal.
Picture not good enough to identify any would-be intruders - and at the wrong angle anyway.
Google Home leaves crap on screen when trying to view it live.
Oh dear. Not quite what I expected.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Hexrunt,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We believe that there is always room for improvement. Our support team will continue to launch updates to the application in order to further improve your experience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Set and forget
on October 14, 2021
Posted by: Ashie
from Melbourne
Frequency of use:Daily
I purchased my xtreme camera when it first came out. It’s easy to set up and I paired it with a solar panel, so now it’s just set and forget.
I set mine up on my side gate to watch over my power box as a complainant to my NVR wired system.
I set mine up on my side gate to watch over my power box as a complainant to my NVR wired system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Clear footage
on October 22, 2021
Posted by: Momof3boys
from TN
Frequency of use:Daily
[This review was collected as part of a promotion.] This was a perfect addition to my home. I have had zero issues with this camera. I love the design and being wireless i can move it whenever and wherever I wish. Comes with very easy to understand instructions.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 3, 2021
Hello Momof3boys,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Wireless Security Camera. We are glad to know that you are happy with your most recent purchase of our security camera. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Wireless Security Camera. We are glad to know that you are happy with your most recent purchase of our security camera. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features this system has to offer. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Works great
on November 4, 2021
Posted by: Charlotte88
from cleveland, oh
[This review was collected as part of a promotion.] This has been a great addition to my home. I use another camera for inside, but I love that this one can be mounted outside. I have this facing my back door at the moment. The video is crisp. It does take a little while for the video to pop up on my phone which I would love if that was fixed. I want to be able to pull up the video on my phone faster.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Choobsy
Verified Purchase:Yes
Great product, easy to install, should have got one ages ago.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 18, 2021
Hello Choobsy,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Security Camera with Solar Charging Panel & Outdoor Stand. Your brief and honest feedback is greatly appreciated. We hope you continue to enjoy all the great features this system has to offer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Security Camera with Solar Charging Panel & Outdoor Stand. Your brief and honest feedback is greatly appreciated. We hope you continue to enjoy all the great features this system has to offer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
I love it
on November 13, 2021
Posted by: Laulor19
from Orlando
[This review was collected as part of a promotion.] I love this cámara ! Makes a big difference for me that is battery operated, since I don’t know nothing about installing cámaras that required electricity! This was a life changer for me I installed it my self with our any help ! Works amazing ! Thank you we really needed one!
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 18, 2021
Hello Laulor19,
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. At Swann, we strive to create products that are easy to use and affordable. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback about your most recent experience with our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. At Swann, we strive to create products that are easy to use and affordable. We hope you continue to enjoy all the great features this system has to offer.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Unsatisfied
on December 15, 2021
Posted by: Hgyfdg
from Adelaide
Frequency of use:Daily
It’s easy to install. However, the battery last a fortnight at most though the company claims it last for 6 months in one charge.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 16, 2021
Hello Hgyfdg,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. The battery life of the camera can last up to 6 months on one charge. We understand that every security scenario is different. The more the camera is triggered and/or remotely accessed the more power is required for function. Swann offers solar panel charging solutions that can help improve your experience. Please contact our support team for more information on how to extend the battery life of your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera - 2 Pack. The battery life of the camera can last up to 6 months on one charge. We understand that every security scenario is different. The more the camera is triggered and/or remotely accessed the more power is required for function. Swann offers solar panel charging solutions that can help improve your experience. Please contact our support team for more information on how to extend the battery life of your device. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Very Useful
on January 31, 2022
Posted by: Karin6
from Melbourne
Frequency of use:Daily
We have been using the Xtreem for 6 months. Our cat was lost and the kids were devastated. We put the camera under the house just in case. Eventually the cat came into view and our family was so happy.
I would recommend this to a friend!
Written by a customer while visiting swann.com