Customer reviews from swann.com
Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Average customer rating
3.9
(266 Reviews)
Rating breakdown 266 reviews
5 Stars
145
4 Stars
43
3 Stars
27
2 Stars
15
1 Star
36
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Swann - 1080p Xtreem Cam, Wireless Indoor/Outdoor - White
Posted by: Jimbo's great review
from Cairns, Queensland
Frequency of use:Daily
Verified Purchase:Yes
I feel safe now because these cameras are great deterrents to slime bag theives.
I know because the first thing police will ask after property theft is:
'Do you have a Camera'
These days I can confidently answer:
'Yes, there are four Swann's'
I know because the first thing police will ask after property theft is:
'Do you have a Camera'
These days I can confidently answer:
'Yes, there are four Swann's'
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Jimbo's Great Review,
Thank you for reaching out to us and sharing your brief and honest feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective how we have since improved your sense of security. We hope you enjoy all the great features this system has to offer.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your brief and honest feedback on our Xtreem Wireless Security Camera. It is great to hear from your perspective how we have since improved your sense of security. We hope you enjoy all the great features this system has to offer.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Xtreem Wireless
on October 5, 2021
Posted by: Jennjenn913
from STATEN ISLAND
Frequency of use:Daily
[This review was collected as part of a promotion.] I brought Xtreem Wireless Security Camera about a month ago and I am so glad I did!! This was very easy to set up! I am able to move it around the house with no problem and I have also set it up for outdoors! It works so perfectly it amazes me how well the sound is! You can hear the video so clearly it like your in the same room! The picture is so clear!!! I definitely recommend trying them you won’t be disappointed
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Seemless set up
on October 7, 2021
Posted by: Megan C
from Australia
Frequency of use:Daily
Opened my device from the box plugged it into charge was super quick charging and the set up was seemless the app gives you all the set instructions and within 5 mins it was up and running
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 4, 2021
Hello Megan C,
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great Security Camera!
on October 11, 2021
Posted by: PerrinJade
from Birmingham, AL
Frequency of use:Daily
[This review was collected as part of a promotion.] The camera came in a small, well packaged box. The instructions were very easy and set up was pretty straight forward in the app. It records in 1080p so the video is very clear, including when on night mode. The camera is on a strong magnet so it is easy to remove when it is time to charge (box lists that battery runs for 6 months). I love that you don't need a contract for basic monitoring but there is an option to pay for a plan that includes more features. We have this set up by our garage and it gives us a great sense of security knowing we can see everything that comes through our alley. It includes stickers that you can post so people know you have security cameras which I like too! Since it operates off wifi your router will need to be in range of the camera. If you have a google or an Alexa device you can also watch the video on there (we have a google hub). This is a great camera to have for basic monitoring and so easy to use!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great Camera !
on October 11, 2021
Posted by: Leslieann3188
from Virginia
Frequency of use:Daily
[This review was collected as part of a promotion.] I took the camera out of the box and started charging it. It took about 6 hours to charge completely. I like that this camera is wireless and weatherproof. It was very easy to set up outside. I also like that it came with theft deterrent stickers.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 4, 2021
Hello Leslieann3188,
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Your brief and honest feedback gives us a good understanding of how we have since improved your sense of security. We hope you continue to enjoy all the great features this system has to offer. Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Need extremely strong WiFi
on October 11, 2021
Posted by: Vicki D
from Nacogdoches, TX
[This review was collected as part of a promotion.] If you live in a very small house or apartment this security camera would work well. It worked fairly well for me indoors, depending on where it was placed. The farther away from the router it is placed definitely affects performance. I love that it is weatherproof, came with an SD card and is battery operated. It was easy to install the app and pair up. You can mount it on the wall (screws included), or place it in it's nifty magnetic holder. While placed within 20-25 feet of the router, video quality was good. I was not able to use it on my front porch, maybe a WiFi repeater will help. One caveat, it takes approximately five hours to recharge the battery, and the camera is unusable while charging. I would like the option to swap out batteries.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Vicki,
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Need extremely strong WiFi
on October 11, 2021
Posted by: Vicki D
from Nacogdoches, TX
[This review was collected as part of a promotion.] If you live in a small house or apartment this security camera should work well. I am unable to use it on my front porch because it is too far away from the router. When placed within 20-25 feet of the router inside the video quality is good. I may try it with a WiFi repeater. I love that it is weatherproof, has an SD card and is battery operated. One important thing, while the camera is recharging it is unusable. I would like the option to swap batteries. Using the app and pairing was easy.
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello Vicki,
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Xtreem Wireless Security Camera. Based on the information provided, we are able to get a good understanding of the things we have done correctly and those that could use some improvement. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Nice Camera
on October 11, 2021
Posted by: HoppeeWI
from Stevens Point, WI
Frequency of use:Daily
[This review was collected as part of a promotion.] I received this wireless/wire free camera to try and overall I find that it’s a nice product. Set up was easy, but at first it seemed like the video stream wasn’t very clear. I realized I needed to go into the options on the app to change the video quality. The picture is crisp during the day and night. My only negative feedback is the live viewing times out after only a short while, you’ll then have to refresh it to continue watching. I’d like uninterrupted streaming while live viewing. Besides that, the camera and system are great!
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 18, 2021
Hello HoppeeWI,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. As mentioned, the camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
To check your upload speed, go to https://www.speedtest.net/. You need at least 1Mbps per camera.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Xtreem Wireless Security Camera. As mentioned, the camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting.
To check your upload speed, go to https://www.speedtest.net/. You need at least 1Mbps per camera.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com