Customer reviews from ring.com
Ring - Alarm Pro Base Station - White
Average customer rating
4.7
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
31
4 Stars
11
3 Stars
2
2 Stars
0
1 Star
0
95%of customers recommend this product.
(
39 out of
41)
Customer Reviews for Ring - Alarm Pro Base Station - White
Customer Rating
5
Great Solution
on February 15, 2022
Posted by: HandymanFW
from Fort Worth, TX
[This review was collected as part of a promotion.] I got this alarm base about a month ago to replace my existing home alarm system. I have a hard-wired system and needed to add the interface from Ring to tie these together. It saved me the hassle of replacing all of my sensors-the wired sensors attach to the interface and it works with this base-pretty genius. It also connects with my existing Ring doorbell. I will be adding some Ring cameras with spot lights-they will also tie in. It is a router and a backup cellular router, in case normal internet goes down. There is also a backup battery built-in, so that your alarm still works during a power outage. There is a LOT packed into this little box. And it can all be controlled through the APP.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
4
Great tool for managing several devices
on February 17, 2022
Posted by: Jojo877
from Staten Island, NY
[This review was collected as part of a promotion.] I bought the base station rather than a prepackaged kit to allow me to pick and choose various things to add. I've since bought a few of the stick on cams to cover the high traffic areas in my house - garage, front door, and backyard. They all work really well. It's all pretty seamless. I don't like the idea of being tied into a subscription service, so I wish there was a 'free' rewind feature for 30 days that you always got the benefit of since you've paid a lot already for the hardware cost - but I guess these days, everything is on a subscription model so it's inescapable. I have a large house (4400sf) and the range of the base station required some extenders to make wifi work in the far corners of the house. Aside from that, setup is pretty easy, and all the Ring additional hardware works seamlessly and is easy to add.
I would recommend this to a friend!
Written by a customer while visiting ring.com
Customer Rating
3
Not inclusive as I thought
on February 20, 2022
Posted by: Melissag22
from Cocoa, Florida
[This review was collected as part of a promotion.] Let me start by saying I am not a technologically inclined person. When I got the Ring alarm pro, I thought I would be able to set it up myself. That was not the case. I had to have a friend come help me. I also did not realize that to get the full effect you have to pay for monitoring services.
No, I would not recommend this to a friend.
Response from ring.comBy Ring Team, Ring, February 22, 2022
Hello Melissag22,
We are always looking for ways to improve our neighbors' experiences, and your feedback is an invaluable part of this process. We are saddened to read that the do-it-yourself installation process did not go as intended for you. Having peace of mind about your home security, for which you purchased the Ring Alarm Pro, is critical. Rest assured, we are here to provide you with information and resources to resolve your concern quickly.
Your Internet Service Provider (ISP) establishes the internet in your home, which provides wifi in your residence. Some ISPs require specific configurations, such as PPPoE or VLAN tagging, so that the modem can communicate with your eero gateway. If they do, the Ring Alarm Pro may detect that it does not have an active connection through your modem or other network equipment and instead use the cellular backup connection during setup. This article is a step-by-step guide to installing the Ring Alarm Pro with your current network equipment: https://support.ring.com/hc/en-us/articles/4405167744276.
Ring offers two types of monitoring options for Ring Alarm systems: self-monitoring and professional monitoring. Self-monitoring is when you monitor the Ring Alarm yourself. When the Alarm Base Station detects a threat, it will only send an alert to your phone and the phones of your Shared Users. You and your Shared Users can call emergency services if there is a genuine threat, such as a fire, break-in, or other emergency at your home. Professional monitoring is a paid service that monitors Ring Alarm for alarm signals and can notify emergency contacts and request emergency dispatch to the proper authorities. Here is an article that elaborates on the monitoring options available to you: https://support.ring.com/hc/en-us/articles/115005322066.
We’d love to work with you directly if you have any lingering questions or setup issues that your friend was not able to resolve for you. Please reach out to our dedicated customer support team at 1-800-656-1918. We look forward to hearing from you.
Thank you,
Ring Team
We are always looking for ways to improve our neighbors' experiences, and your feedback is an invaluable part of this process. We are saddened to read that the do-it-yourself installation process did not go as intended for you. Having peace of mind about your home security, for which you purchased the Ring Alarm Pro, is critical. Rest assured, we are here to provide you with information and resources to resolve your concern quickly.
Your Internet Service Provider (ISP) establishes the internet in your home, which provides wifi in your residence. Some ISPs require specific configurations, such as PPPoE or VLAN tagging, so that the modem can communicate with your eero gateway. If they do, the Ring Alarm Pro may detect that it does not have an active connection through your modem or other network equipment and instead use the cellular backup connection during setup. This article is a step-by-step guide to installing the Ring Alarm Pro with your current network equipment: https://support.ring.com/hc/en-us/articles/4405167744276.
Ring offers two types of monitoring options for Ring Alarm systems: self-monitoring and professional monitoring. Self-monitoring is when you monitor the Ring Alarm yourself. When the Alarm Base Station detects a threat, it will only send an alert to your phone and the phones of your Shared Users. You and your Shared Users can call emergency services if there is a genuine threat, such as a fire, break-in, or other emergency at your home. Professional monitoring is a paid service that monitors Ring Alarm for alarm signals and can notify emergency contacts and request emergency dispatch to the proper authorities. Here is an article that elaborates on the monitoring options available to you: https://support.ring.com/hc/en-us/articles/115005322066.
We’d love to work with you directly if you have any lingering questions or setup issues that your friend was not able to resolve for you. Please reach out to our dedicated customer support team at 1-800-656-1918. We look forward to hearing from you.
Thank you,
Ring Team
Written by a customer while visiting ring.com
Customer Rating
4
Good alarm
on February 28, 2022
Posted by: amc725
from New York, NY
[This review was collected as part of a promotion.] I received this a couple of months ago. This is an easy to set up alarm system. Has wifi built it and can pair with an Alexa. The one negative is that if you would like to add more sensors, cameras, etc. it does start to add up in price. If you're looking for a basic alarm system that is easy to us this is a good option.
I would recommend this to a friend!
Written by a customer while visiting ring.com