Customer reviews from totalwireless.com
Total Wireless - LG Stylo 5 32GB Prepaid
Average customer rating
3.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
31
4 Stars
7
3 Stars
5
2 Stars
2
1 Star
13
Customer Reviews for Total Wireless - LG Stylo 5 32GB Prepaid
Posted by: Terri Martin
Verified Purchase:Yes
I have had LG phones in the past & this just doesn’t hold up!!! I should have had a clue when packaging states right off the rod & reel... “If phone stops, lags, or turns off, DO NOT REMOVE BATTERY, hold blah blah blah”
clearly LG already knew it had serious problems. The stylus broke within 1 week, i I locked up every time I picked it up. I had an emergency & had to restart phone 3 times to make PHONE CALL to the vet. No, this was not a refurbished phone. I just want a decent phone that works when I NEED it to, can check my email, maybe Facebook....with all the NEW TECHNOLOGY & so called improvements to cell phones it seems that they could get it right by now. My old Kyocera flip phone was a KEEPER!
clearly LG already knew it had serious problems. The stylus broke within 1 week, i I locked up every time I picked it up. I had an emergency & had to restart phone 3 times to make PHONE CALL to the vet. No, this was not a refurbished phone. I just want a decent phone that works when I NEED it to, can check my email, maybe Facebook....with all the NEW TECHNOLOGY & so called improvements to cell phones it seems that they could get it right by now. My old Kyocera flip phone was a KEEPER!
Response from totalwireless.comBy Total Wireless, January 13, 2021
Hi. This is Katrina from Total Wireless. Thank you for your review. We're sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Let's go over all the details and options together to resolve this issue. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Customer Rating
4
Faster then my previous LG phont
on August 24, 2019
Posted by: Ragman
I bought this 10 days ago. As of now I am satisfied. We shall see as to it durability and Battery service. I use all the tips to conserve the battery.
Written by a customer while visiting totalwireless.com
Posted by: Anonymous
Verified Purchase:Yes
Used points but credit card was charged points not given back
Response from totalwireless.comBy Total Wireless, September 15, 2020
Hi. This is Katrina from Total Wireless. We are sorry to hear that you feel this way. It's important that you have a satisfying experience with the services you are being provided. We're more than happy to investigate this matter with you. Please copy this link http://bit.ly/2lFFpmo and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Have a great day!
Written by a customer while visiting totalwireless.com
Customer Rating
1
Might be best used as a door jam
on August 29, 2021
Posted by: hammerinhank66
I have had this piece of junk for a couple of months, and (thank God) I finally broke the screen yesterday. Time to move on. I had the Stylo 3 and absolutely loved it. I was pleasantly surprised to find out there was the Stylo 5. That didn't last long. It took three days to get the phone itself to work, and another two days to get something that was internet-esk. First off, the reception sucks at its best. Data constantly drops out with the wi-fi turning on and off like a strobe light. If you were lead to believe as I was, that the 32G micro SD will solve all your storage needs you would be wrong. You can not transfer anything but photo files to the SD card and that is it. No games just photos. If by some twist of fate you are able to open a stable data connection then don't get yours hopes up cause the phone is slow. If it were any slower I would gone backwards in time. Oh by the way all those photos you are going to store are blurry and washed out. Actually I am looking forward to one thing about the Stylo 5. That would be the day I can finally throw this thing at brick wall.
Response from totalwireless.comBy Total Wireless, August 30, 2021
Hello. This is Arianne from Total Wireless. We do apologize for the issues you encountered with the phone and service. If you need further assistance, please copy this link http://bit.ly/2lFFpmo and paste it on a new window to chat with us. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
5
Perfect starter phone!
on December 26, 2018
Posted by: keish30
Bought this for my son's first phone and so far its perfect!
Written by a customer while visiting totalwireless.com
Customer Rating
1
Unreliable
on September 4, 2019
Posted by: benn
Charging port went out on both phones I purchased within a few weeks of purchase. Screens cracked incredibly easily. One of the phones power button sticks.
Response from totalwireless.comBy Total Wireless, September 5, 2019
Hi. This is Arianne from Total Wireless. We have read your post and we are sorry you're having some problems with your phone. Allow us to help you. Please copy this link http://bit.ly/2lFFpmo and paste it on new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Customer Rating
1
Not Worth the Money
on September 17, 2019
Posted by: Not Happy 2
You pay for what you get. The battery has to be charged every day even though I don't use it a lot. Even with the battery saver on it still has to be charged. The phone never vibrates even when on that setting. If you get a text or phone message you have to check constantly because there are no follow-up notifications. You also can't delete part of your text messages you have to delete the entire conversation. I will not buy this phone again.
Response from totalwireless.comBy Total wireless, September 17, 2019
Hi. This is Arianne from Total Wireless. We have read your post and we are sorry you're having some problems with your phone. Allow us to help you. Please copy this link http://bit.ly/2lFFpmo and paste it on new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
Written by a customer while visiting totalwireless.com
Posted by: Allen Dennis
Verified Purchase:Yes
My nephew both this a month ago but still have not activated it yet. He plans on using it when he can get someone to help him active it.
Written by a customer while visiting totalwireless.com