Customer reviews from tracfone.com
Tracfone - LG Stylo 5 32GB Prepaid
Average customer rating
3.6
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
56
4 Stars
23
3 Stars
7
2 Stars
13
1 Star
23
Customer Reviews for Tracfone - LG Stylo 5 32GB Prepaid
Posted by: Sue T
Verified Purchase:Yes
I received this as a gift from my husband and I really like it and the features it has. I had to upgrade from my other LG phone and this one is so much better.
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
phone has terrible signal when I had great signal before and was supposed to be brand new but when I turned it on it said it belonged to a lady named Brenda
when I complained they told me it was my fault
when I complained they told me it was my fault
Response from tracfone.comBy TracFone Wireless, January 20, 2021
Hi. This is Robert from TracFone Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. Let us take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: Caterpillar
Verified Purchase:Yes
Not exactly with technology, but this phone fits my needs perfectly. I just hope that when I go to eastern Europe (Balkan area) I can get a sim card or something that will work in these "not so modern" countries.
Written by a customer while visiting tracfone.com
Posted by: Seabreeze
Verified Purchase:Yes
Good service, nice phone, wife happy. Bit of a telephone number transfer problem but everything is working fine, thanks.
Written by a customer while visiting tracfone.com
Posted by: steve7783
Verified Purchase:Yes
I wanted an upgrade memory wise and am disappointed that this phone is so slow. I have had multiple screen freezes and the phone seems very slow to respond at times. I never had that problem with the old LG phone
Response from tracfone.comBy TracFone Wireless, December 12, 2020
Hi. This is April from TracFone Wireless. We are sorry for the trouble that you have encountered. To assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: Aquino
Verified Purchase:Yes
Great phone, i have the stylo 4, I purchase the Stylo 5 for my wife. She love the phone and the price was excellent.
Written by a customer while visiting tracfone.com
Posted by: buster28
Verified Purchase:Yes
The screen locks up and it slow. I hope it improves and I don't regret this purchase?
Response from tracfone.comBy TracFone Wireless, December 14, 2020
Hi. This is Frank from TracFone Wireless. We are sorry to hear that the device did not meet your expectations. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future. In case you need assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the rating and feedback. Have a great day.
Written by a customer while visiting tracfone.com
Posted by: Ann Elizabeth
Verified Purchase:Yes
Purchased a few weeks ago. Touch screen is slow to respond, either with the stylus or my finger. I wouldn’t buy this phone again. My previous phone was an older LG phone and I was very happy with it. Tracfome said it needed to be upgraded due to network something or the other. Maybe this new phone is not up to the task either? It seems to lock up or just not respond consistently via the touchscreen. First world problems I realize.
Response from tracfone.comBy Straight Talk Wireless, December 16, 2020
Hi. This is Robert from TracFone Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. Let us take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com