Customer reviews from tracfone.com
Tracfone - LG Stylo 5 32GB Prepaid
Average customer rating
3.6
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
56
4 Stars
23
3 Stars
7
2 Stars
13
1 Star
23
Customer Reviews for Tracfone - LG Stylo 5 32GB Prepaid
Posted by: Mz Bee
Verified Purchase:Yes
I bought this phone because my old one was fast becoming uncompatible with new software. I wanted more memory anyway - so I went from 8GB to 32GB and felt I got good value for the money. I transferred contacts and pictures today and was thrilled. I like using the stylus too. I don't need a lot of bells and whistles. I'm sure this phone will do a lot more than I use, but maybe I'll learn some new features without running out of space. Purchased a case for it as well and that is a good thing. I've never felt the need before because I wasn't using my phone that much. Now I am using it much more than ever!
Written by a customer while visiting tracfone.com
Posted by: Arch
Verified Purchase:Yes
This phone is great when it is working properly. But each day it slows down on all functions, eventually stalls completely. Turning off and restarting restores normal functioning but that is a nuisance. I will return the phone if I can.
Response from tracfone.comBy TracFone Wireless, November 22, 2020
Hi. This is Frank from TracFone Wireless. We do apologize to hear that you are having an issue with your phone. Allow us to help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
Written by a customer while visiting tracfone.com
Posted by: Lilith Goode
Verified Purchase:Yes
This is a very slow phone. As in, it takes so long to do anything that I keep thinking it's not working. I even reset it once thinking it had froze up. Also, there doesn't seem to be any way to get it to work with a Yahoo e-mail address. (This seems to be a common problem and I'm not sure if it's a Yahoo, Tracfone, LG, or Android issue.) It does make calls decently enough, and I like the stylus, which was why I bought it in the first place. Bottom line, it's an okay phone as long as you only want to use it for the bare minimum of functionality, but if you're a power user, keep looking.
Response from tracfone.comBy TracFone Wireless, December 7, 2020
Hi. This is Frank from TracFone Wireless. Thank you for taking the time to rate us. If you have comments or suggestions that may help us improve greatly, please let us know. Feel free to chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Have a nice day!
Written by a customer while visiting tracfone.com
Posted by: Temoshee
Verified Purchase:Yes
I leave it on all day next to my computer while I am working. After a few hours idle time it consistently freezes up and won't even turn off if you press the power button. I have to hold the power button and the volume down button simultaneously for 20 seconds to get a restart.
Response from tracfone.comBy TracFone Wireless, November 25, 2020
Hi. This is Marie from TracFone Wireless. The last things we want for you is to go through any issues with your phone. We apologize for the inconvenience that you have experienced. Allow us to further check on it so we can have the issues resolved as soon as possible. Please copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Posted by: Pete C
Verified Purchase:Yes
I bought this phone 2 weeks ago. It died after 2 days. Could even power it on or charge it. Had to send it back. I was then sent a replacement phone. After powering on and starting initializing it would ring like it was making a call,then give a busy signal. Support told me it was impossible...so I had to send it back so they can see for themselves.
Asked for a refund instead of trying for a third one.
Asked for a refund instead of trying for a third one.
Response from tracfone.comBy TracFone Wireless, December 16, 2020
Hi. This is Marie from TracFone Wireless. Please know that it is never our goal to let you experience such troubles. We would like to further review your account so we can provide a thorough explanation and concrete resolution for this issue. Kindly copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Posted by: Pikia1arts
Verified Purchase:Yes
It gets the job done but the factory aps and space pulls so much space you cant have any games or youre own aps. It also doesnt let you transfer aps or games to SD card
Written by a customer while visiting tracfone.com
Posted by: RMRCWR
Verified Purchase:Yes
Love the phone but I wish that half of the internal storage wasn't used up by the system. And that the charger wasn't a type C.
Written by a customer while visiting tracfone.com
Posted by: fone man
Verified Purchase:Yes
This is the best phone, for the money, that I have ever had. It beats the Iphones. The style pick is very useful to me as I have large fingers and cannot type well with out it.
Written by a customer while visiting tracfone.com