Customer reviews from tracfone.com
Tracfone - LG Stylo 5 32GB Prepaid
Average customer rating
3.6
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
56
4 Stars
23
3 Stars
7
2 Stars
13
1 Star
23
Customer Reviews for Tracfone - LG Stylo 5 32GB Prepaid
Customer Rating
4
LG 5 LTE (L722DL) is a good size and efficient
on January 3, 2021
Posted by: Nnewimbu
Verified Purchase:Yes
This a great investment for what it will cost to buy similar phones.
Written by a customer while visiting tracfone.com
Posted by: Mister23
Verified Purchase:Yes
This phone constantly freezes. The only consistency is I can make calls and talk with no interruptions. I want 2 throw it away.
Response from tracfone.comBy TracFone Wireless, February 11, 2021
Hi. This is Frank from TracFone Wireless. We are sorry to hear that you are having issues with your phone. Allow us to help you with it. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the ratings you have left.
Written by a customer while visiting tracfone.com
Customer Rating
1
on February 11, 2021
Posted by: Doris Landley
This phone(LG5) locks up and when it does work it is very slow. Most of the time I can not get on Facebook. I can get on Facebook with my old phone ok. I really liked my old LG4. but after I got it wet it didn't take good pictures but it still worked well. Also it is hard to go back on the LG 5.
Response from tracfone.comBy TracFone Wireless, February 11, 2021
Hi. This is Frank from TracFone Wireless. We are sorry to hear that the device did not meet your expectations. As per our interest to serve you better, we are continuously working on improving and expanding our procedures, products and overall service. Your concern has been noted and escalated to provide better service in the future. In case you need assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you for the rating and feedback. Have a great day.
Written by a customer while visiting tracfone.com
Posted by: r betters
Verified Purchase:Yes
So far very happy, it's my first smart phone but have been a TracFone cell customer for many years.
Written by a customer while visiting tracfone.com
Posted by: Anonymous
Verified Purchase:Yes
So far, I have spent over 7 hours on the phone trying to correct a problem
Response from tracfone.comBy TracFone Wireless, February 17, 2021
Hi. This is Marco from TracFone Wireless. This is not how we want you to experience while using our service. Please accept our deepest apology for the delay in resolving your issue. Rest assured that we are doing our best to improve our service quality especially in resolving our customer's issue with our service or product. Should you need further assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
Written by a customer while visiting tracfone.com
Posted by: Ross C
Verified Purchase:Yes
Phone is worthless. Screen continuously freezes. Jumps to different apps by itself.
Response from tracfone.comBy TracFone Wireless, February 25, 2021
Hi. This is Robert from TracFone Wireless. We apologize for the inconvenience. Your time is valuable, and we want to make sure that you get the assistance you need. Let us take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST.
Written by a customer while visiting tracfone.com
Posted by: stacey6102010
Verified Purchase:Yes
I bought this a couple weeks ago and so far I am loving it!!
Written by a customer while visiting tracfone.com
Posted by: Sammy11
Verified Purchase:Yes
Bought this phone a month or two ago and love it can't put it down
Written by a customer while visiting tracfone.com