Customer reviews from tracfone.com
Tracfone - LG Stylo 5 32GB Prepaid
Average customer rating
3.6
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
56
4 Stars
23
3 Stars
7
2 Stars
13
1 Star
23
Customer Reviews for Tracfone - LG Stylo 5 32GB Prepaid
Posted by: Anonymous
Verified Purchase:Yes
I am very happy with this phone & very glad I bought it!!
Written by a customer while visiting tracfone.com
Posted by: Johnny D 22061
Verified Purchase:Yes
Nice looking phone great picture BUT the phone is very slow and it constantly freezes I'm having to always restart the phone ! Battery life sucks ! I swear by LG Phones thats all I ever owned ! Time to try another brand
Response from tracfone.comBy TracFone Wireless, November 28, 2020
Hi. This is Janet from TracFone Wireless. We're sorry for the inconvenience that you encountered when using your current phone. Let us help you with it. Just chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
Written by a customer while visiting tracfone.com
Customer Rating
4
Keeps going dark
on December 6, 2020
Posted by: JANI54
I just got my phone today.It keeps turning itself off.Stays on about 4 or 5 seconds and goes off.I click it on ,it comes on and then fades off again. It goes grey and then black. I have the on screen time set for 5 minutes,my battery is full.I pushed the off button with the volume till the logo page came up... If I cannot fix it I would give it a one but I'm hoping it just a setting and a easy fix,then I would give it a 5.
Written by a customer while visiting tracfone.com
Posted by: gso3006
Verified Purchase:Yes
I love the size of the screen and the options to customize the fonts/apps and screens. It is user friendly but as with any new device, there is a learning curve!
Written by a customer while visiting tracfone.com
Posted by: louisew
Verified Purchase:Yes
I bought this phone a month ago because my old phone only had 8g memory and had run out. The 5LTE has 32g of memory. This phone is SLOW. It took me 6 min the other day to wake-up the phone, after I received notification of a TXT, and open the TXT. The 1st time I tried to use the camera it was glitchy and way slow before i could zoom in and snap the pic I wanted. I am getting extremely frustrated in trying to use this phone. I thought I would give it a chance before writing this review but I am thinking about going back to us my old, out of memory phone, for better usage.
Response from tracfone.comBy TracFone Wireless, February 2, 2021
Hi. This is Marie from TracFone Wireless. We're sorry if the phone doesn't meet your expectations. It’s important to us that our customers are more than satisfied with our products. Please know that we are continually working on improving and expanding our products and services. For further assistance, kindly copy this link http://bit.ly/2qdrKHH and paste it to a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the keyword HELP to 611611. Thank you.
Written by a customer while visiting tracfone.com
Posted by: Tomrdrnnr73
Verified Purchase:Yes
Bought the LG Stylo 5 for the wife. She's says it hangs up and is slow. Can't handle all the messages coming in at one time. I tried disabling some apps that she doesn't use and deleted the game apps that she won't use. Seemed to help for a little bit but still having problems.
Response from tracfone.comBy TracFone Wireless, March 2, 2021
Hi. This is Marco from TracFone Wireless. We do apologize to hear about what happened to your wife's phone. Allow us to check her account so that we can resolve her phone's issue as quickly as possible. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
Written by a customer while visiting tracfone.com
Posted by: Jack G
Verified Purchase:Yes
This has to be the best phone I have owned. Been a tracfone customer for over 30 years. Great phones, great service.
Written by a customer while visiting tracfone.com
Posted by: dog1915
Verified Purchase:Yes
Had a style 3 and 4 the style 5 is by far the best on LG put out
Easy to setup great features and the operating system is fast along with 5G it can not be beat
Easy to setup great features and the operating system is fast along with 5G it can not be beat
Written by a customer while visiting tracfone.com