Customer reviews from Samsung US
Samsung - 4” Backguard for 30” Slide in Range - Stainless Steel
Average customer rating
4.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
13
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
3
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - 4” Backguard for 30” Slide in Range - Stainless Steel
Customer Rating
5
Great addition
on December 15, 2022
Posted by: Justyszymm
from Greensboro nc
[This review was collected as part of a promotion.] We learned that our tile didn’t go all the way down , it was way cheaper than calling tile man . It gives finish look and prevent stuff from falling behind
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Discoloration hazard
on December 25, 2024
Posted by: HawkVa
from Yorktown, VA
This item is WAY overpriced for what it is. However, we want the kitchen to look nice, so we spent the money. It's been in for a couple months and looked good until this evening. After cooking dinner in the oven, we noticed this white, hazy discoloration in the middle of the back splash, where the vent fan blows. I tried to gently wash it off and it isn't coming off. For the price, this thing should be better quality. Makes my kitchen look unclean.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, December 27, 2024
Greetings!
It can be really frustrating when something you invest in for the kitchen doesn’t maintain its appearance as expected. We wish to provide context to your experience.
Black stainless steel can discolor or turn white when exposed to heat due to several factors:
1. Heat Sensitivity: Black stainless steel typically has a black oxide or PVD (Physical Vapor Deposition) coating, which gives it its dark appearance. High temperatures can cause this coating to break down or discolor, leading to a fading or lightening of the color. The heat can cause the surface to lose its dark finish and potentially appear lighter or even white in some cases.
2. Oxidation: Stainless steel is prone to oxidation when heated, even if it has a protective coating. When exposed to high heat, the oxide layer that forms on the metal surface may interact with the heat, causing discoloration or the formation of white spots. This happens because of the changes in the structure of the coating or the metal beneath it.
3. Temperature and Surface Reactions: Extreme heat, such as from a high-powered stove, grill, or oven, can cause the protective black coating to deteriorate or warp, exposing the raw stainless steel underneath. The base metal can then react with the surrounding environment (including oxygen) and form oxidation or scale, which can appear as white or light-colored spots.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148014876 to help our team pull up your information.
Leo
It can be really frustrating when something you invest in for the kitchen doesn’t maintain its appearance as expected. We wish to provide context to your experience.
Black stainless steel can discolor or turn white when exposed to heat due to several factors:
1. Heat Sensitivity: Black stainless steel typically has a black oxide or PVD (Physical Vapor Deposition) coating, which gives it its dark appearance. High temperatures can cause this coating to break down or discolor, leading to a fading or lightening of the color. The heat can cause the surface to lose its dark finish and potentially appear lighter or even white in some cases.
2. Oxidation: Stainless steel is prone to oxidation when heated, even if it has a protective coating. When exposed to high heat, the oxide layer that forms on the metal surface may interact with the heat, causing discoloration or the formation of white spots. This happens because of the changes in the structure of the coating or the metal beneath it.
3. Temperature and Surface Reactions: Extreme heat, such as from a high-powered stove, grill, or oven, can cause the protective black coating to deteriorate or warp, exposing the raw stainless steel underneath. The base metal can then react with the surrounding environment (including oxygen) and form oxidation or scale, which can appear as white or light-colored spots.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148014876 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great looks and great features
on January 17, 2022
Posted by: drdoncar1
from Clermont, Florida
[This review was collected as part of a promotion.] I bought this range about 3 weeks ago and it's one of the best decisions I made. Adds value to our kitchen and very easy to use. The oven preheats very fast and the wok adaptor is fantastic!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Damaged item received
on November 4, 2022
Posted by: Judy
from LaGrange Georgia
[This review was collected as part of a promotion.] I received my item damaged, dented & paint gone, now I am waiting on customer service
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Chrystel Mae, Samsung Care, November 9, 2022
Dear Valued Samsung Client,
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-7267864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
To better assist you with this concern, don't hesitate to get in touch with our Samsung Customer Service Department at 1-800-7267864 (1800-SAMSUNG). They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Backguard looks great!
on December 21, 2022
Posted by: marshal2
from Bellingham, WA
[This review was collected as part of a promotion.] Adds to great appearance of our Bespoke induction range & gives a finished appearance against our backsplash.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
on January 19, 2023
Posted by: shiryl
from ohio copley
I ordered the 9 inch back guard when delivered had a huge scratch on..when delivery people opened from box scratch on..so replaced it with the 4 inch much better looking but none of the holes match up to screw to the back of the range ..each hole off by more than 1/4 inch...ordering a replacement ..hoping its not the range...gurrrr
Response from Samsung USBy Chrystel, Samsung Care, January 24, 2023
We're glad that you have informed us about this, Shiryl. We would like to inquire further about your unit to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145376071, to help our team pull up your information.
Have a great day!
^Chrystel
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145376071, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Fills the rear gap
on October 29, 2020
Posted by: Khalid
from Issaquah, WA
there was roughly a 1/2” gap at the rear that was annoying to look at plus prone to havonh food fall through. this solved the problem. i was on the fence between buying the stainless steel or black version. wife wanted the stainless steel and it turned out good. installation is simple via 5 screws so it won’t be going anywhere. high quality and not flimsy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Fit and Finish
on November 10, 2021
Posted by: H0MER
from Dubuque, IA
[This review was collected as part of a promotion.] We bought a slide in range to replace a standard range that was over 15 years old. That left a gap between the counter guard and the backsplash. We ordered the 4" Backguard to clean up the space. It perfectly fit on the slide in and made the space look professional.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsungcare, February 15, 2022
Fantastic News! It is a wonderful thing when your expectations and product performance meet. Thank you for choosing our Samsung! ^Shay
Written by a customer while visiting Samsung US