Customer reviews from shop.mattel.com
Thomas & Friends - Trains & Cranes Super Tower
Average customer rating
4.2
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
22
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
4
93%of customers recommend this product.
(
25 out of
27)
Customer Reviews for Thomas & Friends - Trains & Cranes Super Tower
Customer Rating
5
Hours of fun
on August 14, 2021
Posted by: Ziggymon
from Topsham, ME, United States
[This review was collected as part of a promotion.] My 6 year old picked this set out online so I thought let’s get it. We haven’t watched Thomas in a few years but it still holds interest.
She was excited when it was delivered and we immediately went to building it.
She was playing with it before I could finish and when it was done we couldn’t believe how big it actually was.
When my 10 years old heard when fun she was having he joined her and they played for a long time and again after dinner. They play with it everyday.
I love it when something besides a screen holds their attention.
Down side is that all the old Thomas train sets we have from when my son was smaller do not fit the track so we need to buy more tracks to get the full enjoyment.
She was excited when it was delivered and we immediately went to building it.
She was playing with it before I could finish and when it was done we couldn’t believe how big it actually was.
When my 10 years old heard when fun she was having he joined her and they played for a long time and again after dinner. They play with it everyday.
I love it when something besides a screen holds their attention.
Down side is that all the old Thomas train sets we have from when my son was smaller do not fit the track so we need to buy more tracks to get the full enjoyment.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Worth Every Penny!
on August 15, 2021
Posted by: Kaina01
from Bothell, WA, United States
[This review was collected as part of a promotion.] My boys have been playing with the Thomas Trains and Cranes Super Tower nonstop since it was brought into our home. There are so many options to play with! Both boys can play with this tower at the same time without getting in each other’s way. There are some really awesome features like Cranky’s twirling bridge. The two side cranes can drop items down shoots. The trains go down the tracks smoothly. We were able to easily attach out extra track master train tracks to this set. Tidmouth Sheds at the bottom of the twist is another key feature. This absolutely sparked the imagination of both of my boys ages 6 and 8. They re-enacted Thomas stories with their trains. I am thrilled with the quality of play my boys are engaged in with this tower. Absolutely a win!!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
3
Cute but Disappointing!
on December 27, 2021
Posted by: HersheyMamaBear
from Hershey, PA
I bought this train set for my son for Christmas and was so disappointed after putting it together and realizing that the bottom level is not functional without additional train track. I thought I was buying a complete toy, and at the high price point, that’s what I should have received. Nowhere does it say that additional Thomas and Friends train track is needed…it’s mentioned as optional, which is not accurate. So buyers be aware that this toy is just a pricey, glorified extension for other Thomas and Friends train track sets. That being said it’s very entertaining and both my 4 and 2 year old love it, but I will need to spend additional $$$ on another track set so that all of the exciting features like the turntable can actually be used on this tower. So while I would recommend this product, I’d do so with a caveat.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2021
We are sorry to hear the Super Tower did not meet your expectations. We will be sure to pass along your feedback to the appropriate teams.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Missing all the tracks
on December 25, 2021
Posted by: Mama327
from Nashville, Tn
We purchased this for Christmas. On Christmas Eve night, as we’re putting it together, realized there are NO TRACKS in the box. So fun explaining to a 1 year old why he can’t play with his Santa gift. Horrible quality control, fisher price. Really upset.
Response from shop.mattel.comBy Consumer Services, December 26, 2021
We're so sorry the tracks were missing. This is no the experience we want our consumers to have. Please reach out to our Consumer Services team so we can help make it right. You'll find all our contact info here: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting shop.mattel.com
Customer Rating
5
The coolest toy
on August 22, 2021
Posted by: Sara S
from Buffalo
[This review was collected as part of a promotion.] This is perfect for my boy who needs to know how everything works! The way the bridge spins is unlike any other toy I’ve seen. Love how the trains can climb up as well as go down. Provides hours of entertainment.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
4
Great Interactive Toy
on August 27, 2021
Posted by: LLSMama
from Bartlett, IL
[This review was collected as part of a promotion.] My son loves this super tower. He was excited about putting it together and plays with it regularly. It is a great break from screens and I like that he can use both battery and non-battery trains. He has also added his hot wheels toys to the fun. There are a lot of play possibilities with this tower.
The only issue we had was that the hospital platform did not fit flush against part of the tower like it is supposed to. The part didn't fit correctly because the other part that it was designed to fit with was not properly made. Fortunately, this did not affect my son's ability to enjoy playing with the tower.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Great features & awesome play set
on August 10, 2021
Posted by: Sruthibhat123
from Manhattan, New York, NY, United States
[This review was collected as part of a promotion.] I bought this a week ago, I almost took an hour to make the set . The instructions are really easy to understand & my 5 year old loves it . It’s keeping him busy the whole day.
I would say it consumes little space but still worth of purchasing.
I would say it consumes little space but still worth of purchasing.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
5
HUGE!!!!
on August 14, 2021
Posted by: KaylaC
from Pennsylvania, United States
[This review was collected as part of a promotion.] Oh my this toy is AMAZING!!!! My boys (4&6) absolutely LOVE it! We have soooo many Thomas trains and now they have a place to keep them all and a track to ride them on! It’s also so easy to put together and I love that everything screws in so that way it’s very easy to just pick the whole thing up and move it from one place to the other. Definitely an awesome gift for any Thomas the train lover! 5 stars for sure! Thanks Mattel!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com