Customer reviews from Samsung US
Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
76
4 Stars
21
3 Stars
5
2 Stars
0
1 Star
6
94%of customers recommend this product.
(
64 out of
68)
Customer Reviews for Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Customer Rating
4
True review
on March 3, 2022
Posted by: LizDegiacomo
Gender:Female
[This review was collected as part of a promotion.] It’s expensive however saves so much time and effort without you having to either drop clothes off OR steam them yourself. I love how you just hang it up and leave.
What I don’t like is it’s massive and clunky and I’m lucky it fits in our closet bc I would not want this thing out in my bedroom. It also does not always get all wrinkles out if they are deep but it absolutely refreshes clothes and makes them way better than nothing with no effort on your part. Would recommend if anyone wants to get rid of steaming manually but it does not replace a shirt pressed professionally.
Written by a customer while visiting The Insiders
Customer Rating
5
Best purchase ever made
on March 4, 2022
Posted by: Djamila
from GA
this is abdolutly an outstanding appliance!
saved us a lots of money on drycleaning.
saved us a lots of money on drycleaning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Sanitation
on March 15, 2022
Posted by: drivers11
from BILLINGS
Gender:Female
[This review was collected as part of a promotion.] This product is great for sanitizing clothes, comforters, blankets, pillows, or anything. A little time consuming but good to have especially around someone who is ill. For that reason, I love it. The wrinkles in clothes get the light wrinkles but not deeper wrinkles. I have not used all the settings so it may. The steaming replaces a lot of dry cleaning which saves money. That is always a great thing. Overall, this product is good to have except the cost is a little high.
Written by a customer while visiting The Insiders
Customer Rating
3
great for some fancy clothing
on March 18, 2022
Posted by: f10ria
from Ellicott City
Gender:Female
[This review was collected as part of a promotion.] I have tried this AirDresser on fancy dresses, jackets, suits, and blouses. All came out looking sharp and freshly ironed.
Sadly, the one stain I had on a white suit jacket did not come out even after using the dresser twice.
I have tried all settings and find that most of my clothing fall into the "delicate" category. The "toys" setting is quite useful for really big stuffed animals.
The dresser creates nic lines on pants and jackets -- no need to iron! However, it's not as dilligent with shirts (take a look at the attached photo).
In a COVID world, it's nice to not have to go to dry cleaners. However, the non-removal of stains is concerning. It's also not something that I would justify paying for -- if I took the item to the dry cleaners and it came back as wrinkly as these shirts, I would ask for a refund / make the dry cleaners re-clean it. For the price of this Air Dresser, I'd expect more, quite frankly.
Response from The InsidersBy Ross, Customer Care, March 31, 2022
Hello f10ria,
Thank you for loving the product.
We will take note of your feedback as this helps us improve more especially on the quality of the products we offer and we do apologize for the trouble you are experiencing.
Here are some links that might be helpful for your concern especially the
the stain you had on a white suit jacket that the air dresser cannot resolve.
Use the available cycles on the Samsung AirDresser
If you’re caught in a storm and need to quickly warm up your wet jacket, or want to freshen up that musty holiday sweater for a party later, your AirDresser has the solution. Refresh your items using care cycles for each fabric type and situation, like removing wrinkles from a dress shirt or sanitizing a blanket. Choose the specific cycle for your garments, and you’ll be ready to put on a dry, wrinkle-free, fresh outfit.
https://www.samsung.com/us/support/answer/ANS00085464/
Refresh your wardrobe with your Samsung AirDresser
https://www.samsung.com/us/support/answer/ANS00085463/
In case you need assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353897
Thank you for choosing Samsung,
^Ross
Thank you for loving the product.
We will take note of your feedback as this helps us improve more especially on the quality of the products we offer and we do apologize for the trouble you are experiencing.
Here are some links that might be helpful for your concern especially the
the stain you had on a white suit jacket that the air dresser cannot resolve.
Use the available cycles on the Samsung AirDresser
If you’re caught in a storm and need to quickly warm up your wet jacket, or want to freshen up that musty holiday sweater for a party later, your AirDresser has the solution. Refresh your items using care cycles for each fabric type and situation, like removing wrinkles from a dress shirt or sanitizing a blanket. Choose the specific cycle for your garments, and you’ll be ready to put on a dry, wrinkle-free, fresh outfit.
https://www.samsung.com/us/support/answer/ANS00085464/
Refresh your wardrobe with your Samsung AirDresser
https://www.samsung.com/us/support/answer/ANS00085463/
In case you need assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353897
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting The Insiders
Customer Rating
3
It's beautiful, but not as cool as I thought.
on March 18, 2022
Posted by: Suzy814
from monroe twp
Gender:Female
[This review was collected as part of a promotion.] So to start, I have to say that aesthetically, this is a beautiful addition to my closet. It's super cool and organized and sleek so I do really like that. With that being said, I am a little disappointed in how it works. I guess it works well at steaming? Some stuff still comes out with wrinkles but they are better than when I put it in so that's helpful. The thing is, there is limited space and it takes about an hour for it to steam. I thought it would be quicker. It has a lot of settings and I really am unsure if I am using the right ones- it's a bit overwhelming. As for the sanitizing part, I really like that is does that, as well, but again, that takes over an hour to do and I just feel like I might as well wash it. I guess this is great for things that you'd take to the dry cleaners, but I am not sure it's worth the price. Maybe I will change my review in the future, as I keep playing with the settings. I don't hate it, but I don't love it.
Response from The InsidersBy Ross, Customer Care, March 31, 2022
Hello Suzy814,
Thank you for loving the product.
We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
we do apologize for the trouble you are experiencing.
Here are some links that might be helpful for your concern especially the wrinkling clothes after steaming.
Use the available cycles on the Samsung AirDresser
If you’re caught in a storm and need to quickly warm up your wet jacket, or want to freshen up that musty holiday sweater for a party later, your AirDresser has the solution. Refresh your items using care cycles for each fabric type and situation, like removing wrinkles from a dress shirt or sanitizing a blanket. Choose the specific cycle for your garments, and you’ll be ready to put on a dry, wrinkle-free, fresh outfit.
https://www.samsung.com/us/support/answer/ANS00085464/
Refresh your wardrobe with your Samsung AirDresser
https://www.samsung.com/us/support/answer/ANS00085463/
In case you need assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353805
Thank you for choosing Samsung,
^Ross
Thank you for loving the product.
We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
we do apologize for the trouble you are experiencing.
Here are some links that might be helpful for your concern especially the wrinkling clothes after steaming.
Use the available cycles on the Samsung AirDresser
If you’re caught in a storm and need to quickly warm up your wet jacket, or want to freshen up that musty holiday sweater for a party later, your AirDresser has the solution. Refresh your items using care cycles for each fabric type and situation, like removing wrinkles from a dress shirt or sanitizing a blanket. Choose the specific cycle for your garments, and you’ll be ready to put on a dry, wrinkle-free, fresh outfit.
https://www.samsung.com/us/support/answer/ANS00085464/
Refresh your wardrobe with your Samsung AirDresser
https://www.samsung.com/us/support/answer/ANS00085463/
In case you need assistance, you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:1144353805
Thank you for choosing Samsung,
^Ross
Written by a customer while visiting The Insiders
Customer Rating
3
Looks nice, but complicated to use
on June 16, 2022
Posted by: ND784
Gender:Female
[This review was collected as part of a promotion.] This looks very sleek and sharp in our closet. It has many settings, but they take a long time to use. If you want to sanitize something, it takes more than an hour to get that done. You might as well wash something if it takes that long. But, it does help steam clothes, which beats ironing. But, it only holds a few items at a time. This is good for a quick steam if you're rushing somewhere, but not something that I am using nearly as often as I thought I would.
Response from The InsidersBy Trisha, Samsung Care, August 2, 2022
Hi ND784,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser taking too long to finish. When the AirDresser takes too long to complete, the cycle type is the best place to start solving any of these problems. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Use the available cycles on the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085464/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF60A8500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756647
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser taking too long to finish. When the AirDresser takes too long to complete, the cycle type is the best place to start solving any of these problems. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Use the available cycles on the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085464/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF60A8500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756647
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting The Insiders
Customer Rating
5
So far enjoy it
on June 27, 2022
Posted by: Appie
from Ohio
[This review was collected as part of a promotion.] So far so good. I have been awaiting a pant weight part still! It’s been almost a month and service has been super slow! But other than that it looks amazing and I’m enjoying it so far. The strange smell from the interior can be annoying as well! Definitely needs some time to air out.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great addition
on June 27, 2022
Posted by: Wfagan01
from Orlando
[This review was collected as part of a promotion.] This saves time and money. I can take my clothes that are for the next day and place them in the steamer and they are ready I just a short time, or for me, the next morning before I take my shower.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US