Customer reviews from Samsung US
Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Average customer rating
4.5
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
76
4 Stars
21
3 Stars
5
2 Stars
0
1 Star
7
93%of customers recommend this product.
(
64 out of
69)
Customer Reviews for Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Customer Rating
5
As advertised
on September 22, 2023
Posted by: Tetsuo
from King of Prussia, PA
[This review was collected as part of a promotion.] I bought this a few months back. It does what it's advertised to do. Anyone expecting it to remove all wrinkles didn't do their research. It does relax some wrinkles and is a great way to refresh by suit jackets. I use it for my pillows and blankets as well. Maybe not for everyone but I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Broke too fast, out of warranty
on June 23, 2025
Posted by: Felipe
from Chicago
Air dresser only lasted 3 years before it broke. Technician quoted about the same as a new air dresser to fix and recommends tossing it. Samsung let me down.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
Felipe, we are saddened by the condition of your air dresser. We would like to have a direct conversation with you to hear about your overall impressions of this experience, review your repair options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149707575) to help our team pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149707575) to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
This item don't work
on September 21, 2023
Posted by: JoshG
I don't recommend thisproduct. It doesn't work. My steamer has never worked since we bought this product. I dont have any error marked as I was reading from other customers... my unit just doent work. It turn on and everything, the pad works, I can press on but just doesnt do any cycle, no steam, nothing.
Response from Samsung USBy Chrystel, SEA Care, September 25, 2023
We understand what you're dealing with. Let's elevate the unit's capabilities, JoshG.
Please go ahead and visit this recommended link to help you with the AirDresser from not starting.
AirDresser turns on but won't start:
https://www.samsung.com/us/support/troubleshooting/TSG01204385/#airdresser-turns-on-but-won-t-start
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146326266, to help our team pull up your information.
Have a great day!
^Chrystel
Please go ahead and visit this recommended link to help you with the AirDresser from not starting.
AirDresser turns on but won't start:
https://www.samsung.com/us/support/troubleshooting/TSG01204385/#airdresser-turns-on-but-won-t-start
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146326266, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Nearly Perfect
on January 17, 2024
Posted by: Anonymous
from San Francisco, CA
I enjoy it a lot because I am a daily commuter so ensuring my clothes are sanitized as soon as I get home is important for me. Using the Airdresser Grand helped me load more clothing in it to also prep for the workweek. I also like how I can control when the items are done thanks to Smart Things. Adding my favorite oils to infuse my garments or pillows with them is a lovely touch too.
I wish there was a backlight so I don't have to turn the lights on to see the controls. I tend to wear a lot of J.Crew Oxford shirts. To ensure fewer wrinkles I have to button the shirts all the way so that the steam goes through the shirt appropriately. The tray for water makes me nervous because I do not know when it will become too much. Wish there was a better way to safeguard against water or improve the storage of water.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice refresher, but requires frequent de-scaling
on July 23, 2024
Posted by: LandB1
[This review was collected as part of a promotion.] It's a great appliance that refreshes clothes with ease. However, using only distilled water in the AirDresser I still get a message to go through a de-scaling cycle after only four or five times cleaning clothes. That seems like it's a very frequent requirement.
Written by a customer while visiting Samsung US
Customer Rating
5
Bought two of these, so happy
on November 3, 2021
Posted by: Mbags
from Austin
i bought this and the larger one., the grand. i have one outside my kitchen and one in my bedroom. they are absolutely beautiful and they do what they say - perfect for a light steam cleaning with removing small wrinkles and definite gets rid of the underarm and other smells. really good also for a full length mirror. a good price to pay for something that may last many years.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, November 3, 2021
We're happy to hear such high praise about our appliances. We appreciate your feedback to help us innovate and improve our products. Thank you! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for closet, steams my clothes well
on November 3, 2021
Posted by: Mbags
from Austin
so let's call a spade a spade-this is a steam closet. an expensive steam closet, but the price is worth every penny. it looks outrageously good with the full length mirror front, it will essentially get your clothes to new again after even a medium wear session (so you don't have to be lazy and bring it to the cleaners each time for a steam clean and wrinkle removal), and will even sanitize your stuff if needed. i have two of these, got one in each size for different parts of the house. looking forward to using this for the next 20 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Pat, Samsung Care, November 4, 2021
Thank you for the perfect review! We appreciate you sharing your experience with us. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
It was a gift for wife's birthday but failed.
on July 13, 2022
Posted by: Mark
from Elgin IL
i got it delivered last saturday (7/9/2022)and it stopped working tuesday(7/12/2022). so frustrating.
error code 1c1.
the level sensor in the steam chamber is malfunctioning.
the level sensor in the steam chamber is malfunctioning.
only used for 3 days less than 6 times.
i am now contact to customer service for exchange or return.
i am now contact to customer service for exchange or return.
i had 4 appliance from samsung past 10 years and 3 of them had problem within 1 year of purchase. tv mainboard gone bad right before warranty ends, refriderator ice maker stopped working in 2 months and this air dresser failed in the shortest term.
i won't buy samsung product anymore.
i won't buy samsung product anymore.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Trisha, Samsung Care, August 2, 2022
Hi Mark,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser having an error code and not turning on. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
Samsung AirDresser won't start:
https://www.samsung.com/us/support/troubleshooting/TSG01204385/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF10A9500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756606
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser having an error code and not turning on. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
Samsung AirDresser won't start:
https://www.samsung.com/us/support/troubleshooting/TSG01204385/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF10A9500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144756606
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US