Customer reviews from Samsung US
Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Average customer rating
4.5
(108 Reviews)
Rating breakdown 108 reviews
5 Stars
76
4 Stars
21
3 Stars
5
2 Stars
0
1 Star
6
94%of customers recommend this product.
(
64 out of
68)
Customer Reviews for Samsung - AirDresser Clothing Care System with Steam Refresh and Sanitize - Crystal Mirror Finish
Customer Rating
4
Does its job
on August 1, 2022
Posted by: vicfrist
from Los Angeles
[This review was collected as part of a promotion.] I had very high expectations for my airdresser at first. I realized does not take wrinkles out like I had wanted but does a solid job sanitizing and taking odors out.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product. Does nothing at all. Stay away
on May 22, 2022
Posted by: Vred
from Cary,nc
I brought the airdresser a few months ago. I tried using it for multiple things like removing gentle wrinkles from shirts, refreshing clothes, drying and its app. Other than clothes drying all the other functions are just bogus. They call it AIDrying( Artificial intelligence) there is no smartness to this machine or the app. The machine just dries things for a set time based on mode. It make make your clothes very dry. My regular dryer or the drying line works better. It’s just a giant mirror reminding me of a giant blunder that is this purchase. I wish I can still return this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, June 13, 2022
Hi Vred,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser having an error code and not drying items after the cycle. Usually, this happens if the cycle and settings do not match the laundry type and cycle. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Freshen up winter coats and jackets in the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00090542/
Freshen up your wardrobe with the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085463/
Use the available cycles on the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085464/
Remove wrinkles and odors from clothes with the Samsung AirDresser:
https://www.samsung.com/us/support/troubleshooting/TSG01204350/
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF60A8500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144593795
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the AirDresser having an error code and not drying items after the cycle. Usually, this happens if the cycle and settings do not match the laundry type and cycle. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
https://www.samsung.com/us/support/search/?query=AIRDRESSER&referrerPageUrl=https://www.samsung.com/us/support/
Freshen up winter coats and jackets in the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00090542/
Freshen up your wardrobe with the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085463/
Use the available cycles on the Samsung AirDresser:
https://www.samsung.com/us/support/answer/ANS00085464/
Remove wrinkles and odors from clothes with the Samsung AirDresser:
https://www.samsung.com/us/support/troubleshooting/TSG01204350/
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
You may check this link for future reference to reduce unnecessary repairs over the AirDresser's lifetime.
https://www.samsung.com/us/support/answer/ANS00085443/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DF60A8500CG/A1
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144593795
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
My Favorite Adult Appliance Purchase
on September 5, 2023
Posted by: Kate
from South Hill, VA
[This review was collected as part of a promotion.] Love this product! If you invest in your wardrobe, it only makes sense to extend the longevity of those items by using the Airdresser for in between wash refreshes, sanitizing, or at home “dry-cleaning.”
Love that it can also sanitize items that wouldn’t otherwise fit into the washer or dryer like big pillows, enormous stuffed animals that the kids always end up with, etc.
Love that it can also sanitize items that wouldn’t otherwise fit into the washer or dryer like big pillows, enormous stuffed animals that the kids always end up with, etc.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't remove wrinkles!
on May 9, 2022
Posted by: Michael
[This review was collected as part of a promotion.] Was hoping to save time from steaming, but this AirDresser does not remove wrinkles, no matter how lightly wrinkled the clothes are. It might "freshen" them up, but not worth it. Complete waste of money and space!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, May 23, 2022
Hi Michael.
Thank you for reaching out regarding your Bespoke AirDresser Grand Clothing Care System with Steam Refresh in Mirror Finish doesn't remove wrinkles. l On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing a troubleshooting guide to assist you.
Remove wrinkles and odors from clothes with the Samsung AirDresser.
https://www.samsung.com/us/support/troubleshooting/TSG01204350/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144530718
^Camille
Thank you for reaching out regarding your Bespoke AirDresser Grand Clothing Care System with Steam Refresh in Mirror Finish doesn't remove wrinkles. l On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. To help you with this, I will be providing a troubleshooting guide to assist you.
Remove wrinkles and odors from clothes with the Samsung AirDresser.
https://www.samsung.com/us/support/troubleshooting/TSG01204350/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for being a valued customer of Samsung. Have a great day.
Reference Ticket Number: 1144530718
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of junk
on December 22, 2024
Posted by: CatyZ
If I could give zero I would. Have had less than 4 years and the display panel and descale function stopped working. PIECE OF JUNK. Don’t buy a Samsung air dresser. I’ve never had luck with any Samsung washer or dryer either. Terrible. Hope the tariff on your products are so high no one in America can buy your junk. Stop cheating the American people.
Response from Samsung USBy Samsung Care, December 23, 2024
Hi Caty Z,
I understand your frustration, and I'll do my best to help with your Samsung Air Dresser.
I have shared the user manual of this model's user manual link below. Please visit the link and turn to page 44 for checkpoints to guide you with the control panel/display.
https://downloadcenter.samsung.com/content/UM/202401/20240129145308449/DC68-04297J-02_IB_DF60A_BESPOKE_EN_CFR_MES_240126.pdf
Once your display is working, turn to page 41 of the user manual to descale the Airdresser. If the display shows an error code when descaling, please visit the link below for guidance.
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147987972 to help our team pull up your information.
Leo
I understand your frustration, and I'll do my best to help with your Samsung Air Dresser.
I have shared the user manual of this model's user manual link below. Please visit the link and turn to page 44 for checkpoints to guide you with the control panel/display.
https://downloadcenter.samsung.com/content/UM/202401/20240129145308449/DC68-04297J-02_IB_DF60A_BESPOKE_EN_CFR_MES_240126.pdf
Once your display is working, turn to page 41 of the user manual to descale the Airdresser. If the display shows an error code when descaling, please visit the link below for guidance.
Samsung AirDresser displays an error message:
https://www.samsung.com/us/support/troubleshooting/TSG01204349/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147987972 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Cleaners at home!
on July 11, 2022
Posted by: tshalice94
from Pueblo,CO
[This review was collected as part of a promotion.] My favorite purchase by far! Love how my notifications come on my tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Torture test
on November 6, 2022
Posted by: RayG
from Prescott Valley, Arizona
[This review was collected as part of a promotion.] I bought this for my wife but we have used it non-stop since purchasing as our clothes had been in storage for 2.5 years, clothes have come out like brand new!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
CleanTreatment
on January 24, 2023
Posted by: LuvDuv
from New York
[This review was collected as part of a promotion.] The air dresser works well for light treatment. Each garment I put in it receives the treatment cycle I select and gains thorough sanitization. This is not a steamer that removes wrinkles.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US