Customer reviews from shop.mattel.com
Hot Wheels - Action Massive Loop Mayhem - Blue/Orange
Average customer rating
3.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
20
4 Stars
5
3 Stars
2
2 Stars
5
1 Star
9
61%of customers recommend this product.
(
22 out of
36)
Customer Reviews for Hot Wheels - Action Massive Loop Mayhem - Blue/Orange
Customer Rating
1
Broke within 24 hours
on December 27, 2021
Posted by: EmilieT
from Jeffersonville, IN
This was a Christmas gift for my son from my parents. He is 5 and within 24 hours and really less than 30 minutes of total play, the launcher broke. He was having a tough time getting the cars to go all the way through the loop when it was working.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, December 28, 2021
We are sorry to hear that! Please reach out to our team so they can make things right. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Never worked
on January 1, 2022
Posted by: Jenltk
from Asheville, NC
We could not get a single complete run. Triple checked the assembly, watched how-to videos, nothing worked. Doesn't seem powerful enough to get the car all the way up the loop. So disappointing on Christmas morning.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Consumer Services, January 3, 2022
Oh, no! We apologize for the disappointment that this has caused, and we would like the chance to help right away. Please reach out to our team here for assistance: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Other Hot Wheels don’t stay on track
on January 16, 2022
Posted by: Ravenskya
from Ohio
So the cheapy plastic yellow car that came with it is the only car we own that will go around the track. All of our other hot wheels from the Porsche to the Mustang can’t make it up the hill. Also I let the 10 year old do the assembly. He followed the instructions but for some reason the launcher sends the cars the wrong way on the track for the way the motor spins. Meaning if the launcher actually gets the vehicle to the track, it just falls off because the track isn’t set up to go in that direction. I have searched the entire thing and can’t find a different place to have the launcher enter the track so that the vehicles go in the right direction. There are no crashes because the only car that works is the one that came with it. Sadly the 10 year old bought this for his little brother for Christmas and the only way we can use it is to just run the car into the motor and bypass the launcher entirely
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, January 19, 2022
Please reach out to our Consumer Services Team for help. Phone support is available at 800-524-8697, Mon.- Fri., 9 a.m. - 6 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Looks great, but huge let down
on September 30, 2022
Posted by: BreannaM
from NC
My son got this track for his birthday, we were super excited to play with it, but unfortunately after 4 sets of brand new brand name batteries, the track would not stay on for more than a minute and each time just became too weak to launch the cars. When it would launch the cars, they were too heavy to even compete the circuit. Major let down.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel, Consumer Services, October 5, 2022
We’re so sorry to hear this! Please give us a call so we can help you with this at 800-524-8697. We’re available Monday – Friday 9 a.m. – 6 p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Rubbish quality
on December 13, 2022
Posted by: Aprosperi
from Horgen, Switzerland
My son opened this today on his birthday and same as others, the launcher broke straight away. Upset child on his birthday.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel Consumer Services, December 14, 2022
We're so sorry to hear this! Our Consumer Services team is happy to help. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
5
Awesome introduction to Hot wheels tracks
on December 28, 2022
Posted by: MbMacc
from Ft Mill, SC
I got this for my twins, really for me. It went together easily and is impressive in its size. I don’t think I’ve needed to buy D sized batteries in decades so that was a shock at how expensive good batteries are. The track is fun and most hot wheels will perfom endless loops around the track. We have some heavier cars and they were hit or miss, but logic and physics are usually going to win if you have a larger heavier hot wheels you want to try. It’s very sturdy. My two cents would be to allow an option for an AC adapter to be used instead of just batteries. It’s is loud 😃
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com
Customer Rating
1
Disappointment
on January 2, 2023
Posted by: Millie10
from Iowa
Bought for the grandsons for Christmas. They loved it until it broke after playing with it for only 30 minutes. So disappointed it this product.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel Consumer Services, January 4, 2023
Sorry for any disappointment this has caused. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Won’t work right
on March 20, 2023
Posted by: Kk10478
from Michigan
Won’t go around the loop. We have 50 something cars and none of them work. Maybe one every 25 times. The launcher never works.
What cars do I need? What am I doing wrong? Frustrated
What cars do I need? What am I doing wrong? Frustrated
Response from shop.mattel.comBy Consumer Services, Mattel Consumer Services , March 22, 2023
For help with the set, please reach out to our Consumer Services team! You'll find their contact details here: https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting shop.mattel.com