Customer reviews from geappliances.com
GE - Probe Accessory - Silver
Average customer rating
1.5
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
11
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for GE - Probe Accessory - Silver
Customer Rating
1
Exceptionally poor design
on January 10, 2024
Posted by: jguil4d
from Fairbanks, AK
The product, when it works, is very good.
However.
The product suffers from exceptionally poor design and support. The manual was just a couple pages stapled together in the corner, like they were some high school kid’s homework, hastily run off his dad’s computer at 5am, with details to match. I had to figure out how to use the product through trial-and-error.
The charging port is a USB micro, and appears to be of very poor quality: many standard USB cables don’t feel like they click into it solidly, leaving some doubt as to whether or not they are making good contact for charging. Additionally, there is no indicator on the unit or through its software interface that lets the user know if the unit is actually charging, and the only indicator for current state of charge is the low power indicator that comes on before the unit fails entirely due to power loss. There is no percentage display, and no indication of how long until it will power off.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 22, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty using the probe and we're happy to help.
We recommend referring to this link for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18657
We hope that the more you use your appliance the more you will like it.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having difficulty using the probe and we're happy to help.
We recommend referring to this link for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18657
We hope that the more you use your appliance the more you will like it.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Works great for Sous Vide as intended
on May 26, 2020
Posted by: Rhawn
from Canada
Since this is a Sous Vide device (JXPROBE1) and not a thermometer for all cooking it is worthy of the stars (I didn't dock points for it not being able to do things it wasn't intended for). It would be incredible if it could be used for all cooking (candy making, deep frying etc) I am not sure why the limited temperature range except that maybe the electronics couldn't handle that type of heat since the device is magnetized to the pot. It was seemless to connect to my GE Cafe range via bluetooth. The biggest fault of this device is the battery does not last as long as required for most sous vide meat cooking (18+ hours). Twice now I have tried to do a 24 hour sous vide and have had to charge it during the process which means I now manually have to monitor the temp of the water while it charges. It does not appear that you can charge it while its cooking. And why no battery indicator light?? It has an LED display - put it to use. Or, since you can use the app to control the device add an alarm in there. I was fortunate to have caught it just as it was shutting off, if it had happened in the middle of the night my dinner would have been ruined. However, it has kept the water temp at what I had set it to and it is awesome to have this feature with my range. I hope more accessories come out similar to this.
I would recommend this to a friend!
Performance
3
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Would be nice to know how to use it
on January 23, 2023
Posted by: Another Frustrated User
from USA
We got this in the mail as a part of our purchase of a GE Range. No instructions. The card with it says "Text this number with the word PARTS"
Did that. Get back "Text the Part number."
Look around -- the only thing vaguely resembling a part number is JXPROBE1. Text that.
"Parts numbers usually begin with W"
If there's a number starting with a W in what you sent, it's too small for me to see.
Couldn't you, I don't know, just print a URL or QR code that leads to the manual? Like people did in the 'teens?
Did that. Get back "Text the Part number."
Look around -- the only thing vaguely resembling a part number is JXPROBE1. Text that.
"Parts numbers usually begin with W"
If there's a number starting with a W in what you sent, it's too small for me to see.
Couldn't you, I don't know, just print a URL or QR code that leads to the manual? Like people did in the 'teens?
Response from geappliances.comBy Devin@GEA, GE_Appliances, January 24, 2023
Hi there-
Thank you for taking the time to leave your review on our website. We apologize for the confusion/misunderstanding, not all parts start with “W”, it just depends on what the part is. We sent the link to the manual for the precision cooking probe to your email. If you should have any additional questions or concerns, please don’t hesitate to reach back out to us- we’re happy to help!
Thanks again for providing your feedback! We hope this helps. -Devin@GEA
Thank you for taking the time to leave your review on our website. We apologize for the confusion/misunderstanding, not all parts start with “W”, it just depends on what the part is. We sent the link to the manual for the precision cooking probe to your email. If you should have any additional questions or concerns, please don’t hesitate to reach back out to us- we’re happy to help!
Thanks again for providing your feedback! We hope this helps. -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
NO USER GUIDE AVAILABLE
on September 6, 2023
Posted by: Bob55555
from McCormick SC
Good concept, very bad execution. No matter how mush I've tried I cannot get an intruction sheet for the probe.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , September 8, 2023
Hello - Thank you so much for taking a moment to connect. We hope that you've been doing well and taking it easy.
We are going to have one of our agents get in touch over email, this way we can send you the instructions there. We apologize about the difficulty finding them online.
We look forward to hearing from you. - Jonathon@GEA
We are going to have one of our agents get in touch over email, this way we can send you the instructions there. We apologize about the difficulty finding them online.
We look forward to hearing from you. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I also need a manual for my JXPROBE1
on February 10, 2023
Posted by: Lost in Florida
from Bonita Springs, Fl
While I guess I would have preferred receiving an instruction manual (or at least finding one on line), I guess it is comforting to know I’m not the only one having a problem. I finally got Probe two weeks ago, and decided to test it out so I can make my wife a special valentines dinner … but, no such luck.
The oven says it paired, and the Smart HQ app seems to be looking for it, but, the Precision Cooking isn’t recognizing it.
What am I doing wrong? A manual might help, but a comment from someone who has had the same problem would also be great.
No, I would not recommend this to a friend.
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 13, 2023
Hello there-
Thank you for taking the time to leave a review on your GE Appliances JXPROBE1. We are happy to help!
With that being said, an agent will be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Thanks again for your review. We look forward to hearing back from you!
-Devin@GEA
Thank you for taking the time to leave a review on your GE Appliances JXPROBE1. We are happy to help!
With that being said, an agent will be reaching out to you directly via email. Please respond to this email at your earliest convenience.
Thanks again for your review. We look forward to hearing back from you!
-Devin@GEA
Written by a customer while visiting geappliances.com