Customer reviews from geappliances.com
GE - Probe Accessory - Silver
Average customer rating
1.5
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
11
22%of customers recommend this product.
(
2 out of
9)
Customer Reviews for GE - Probe Accessory - Silver
Customer Rating
1
DOES NOT ACTIVATE with Cafe range
on October 27, 2024
Posted by: frustrated1717
from Florida
I bought the Cafe range for this feature of this probe for Sous vide and it DOES NOT activate. The range has paired with the device with zero problems but when I turn the knob and do the button press it will not activate! My Hestan Pan does work (although it takes many taps). Considering just returning the range and everything and look for another solution
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 28, 2024
We would like to assist you with your precision cooking probe. Please contact us at the link below.
https://www.geappliances.com/ge/service-and-support/contact.htm
https://www.geappliances.com/ge/service-and-support/contact.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Shouldn't exist
on October 18, 2022
Posted by: SadProber
from Washington, DC
I really wish this probe didn't exist. Then maybe GE would unlock use of the Hestan smart probe which is half the price and works over 200 deg F, so it can also be used for frying and candy making, which makes it way more useful.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 26, 2022
Thank you for sharing your honest feedback with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for aspects of this probe that you are unhappy with. Please know that we will be happy to share this information with our product team.
Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Best way to sous vide!
on June 27, 2022
Posted by: Jesse J F
from Currituck, NC
We have the Profile PHS93X Induction range (don’t get confused by the Cafe platinum glass door, we added that ourselves, though functionally they’re the same unit).
This probe has been on backorder for a while, and I finally snagged one. I was concerned about how even the heating would be given the lack of a circulator, but the temperature is consistently maintained within 1 degree of set temp throughout the pot, and I checked many times. I added some pepper to the water to see how much circulation was occurring just by virtue of heating, and was surprised to see just how much the water moves around.
Very cool gadget!
This probe has been on backorder for a while, and I finally snagged one. I was concerned about how even the heating would be given the lack of a circulator, but the temperature is consistently maintained within 1 degree of set temp throughout the pot, and I checked many times. I added some pepper to the water to see how much circulation was occurring just by virtue of heating, and was surprised to see just how much the water moves around.
Very cool gadget!
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
No manual and the link provided is a dead end
on January 30, 2023
Posted by: Anonymous
from Florida
I see the "link" to the manual is posted in the review section, however it is for the JXSOUSV1 not the JXPROBE1...need HELP!!!
No, I would not recommend this to a friend.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, February 1, 2023
We appreciate you for taking the time to provide feedback. We deeply apologize about the confusion this has caused, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to speaking with you - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Unable to access manual
on January 28, 2023
Posted by: karenbaker828
from New York
I cannot access the manual for my JXPROBE1 using the text number provided. I only get an error message that says, "Thank you for your message. This is an unmonitored account. Please contact us directly if you have any questions." Can you please email me a link as you have apparently done for others? Thank you.
Response from geappliances.comBy MichaelBatGEA, GE_Appliances, January 30, 2023
Hello,
We appreciate you taking the time to leave us feedback, but we’re sorry to hear you had such a negative experience trying to get a copy of your manual, we know that’s incredibly frustrating. We have sent you an email with a copy of the manual attached, if you don't see the email shortly be sure to check your spam or junk folder. Best regards. -MichaelB@GEA
We appreciate you taking the time to leave us feedback, but we’re sorry to hear you had such a negative experience trying to get a copy of your manual, we know that’s incredibly frustrating. We have sent you an email with a copy of the manual attached, if you don't see the email shortly be sure to check your spam or junk folder. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I need the JXPROBE1 manual also
on February 3, 2023
Posted by: Dianna L
from Alaska
I also need the manual sent to my email address. I have waited over a year for this probe and now it arrives with no instructions other than a card that said to text for instructions for a different model probe. GE you really dropped the ball on this one! Hopefully, the probe will work as promised.
Features
5
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Devin@GEA, GE_Appliances, February 6, 2023
Good morning!
Thank you for taking the time to provide your feedback, and for choosing GE Appliances for your home!
With that being said, an agent will be reaching out via email to provide you with the owners manual for your precision cooking probe accessory.
Thanks again for your feedback, it's very important to us!
Best regards, -Devin@GEA
Thank you for taking the time to provide your feedback, and for choosing GE Appliances for your home!
With that being said, an agent will be reaching out via email to provide you with the owners manual for your precision cooking probe accessory.
Thanks again for your feedback, it's very important to us!
Best regards, -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
NO MANUAL FOR JXPROBE1
on March 12, 2023
Posted by: NotVeryHappyAtAll
Same problem as many customers. Instructions say to text "PARTS" to 36534 and it says to write part number. Only part no. I have is JXXPROBE1. Text says its wrong and needs to start with a"W".
I need a manual for JXPROBE1 to use with my GE Range; PHS930YP3FS.
How do I get a manual???
I need a manual for JXPROBE1 to use with my GE Range; PHS930YP3FS.
How do I get a manual???
No, I would not recommend this to a friend.
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 15, 2023
Hi there,
Thank you for choosing GE Appliances for your home. We appreciate the feedback.
The manual has been sent via email.
Please let us know if there is anything else you need. Have a great day. - Tierra@GEA
Thank you for choosing GE Appliances for your home. We appreciate the feedback.
The manual has been sent via email.
Please let us know if there is anything else you need. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
need manual for GE JXPROBE1
on July 13, 2023
Posted by: jlang1
from Malvern, PA
It seems I am not alone. I cannot find a manual for this probe. The links in previous reviews are not working.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 14, 2023
Good morning,
Thank you for taking the time to reach out to us for assistance. We are happy to do what we can to help. With that being said, an agent will be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@GEA
Thank you for taking the time to reach out to us for assistance. We are happy to do what we can to help. With that being said, an agent will be reaching out to you directly via email. Please respond back to this email at your earliest convenience.
Thank you,
-Devin@GEA
Written by a customer while visiting geappliances.com