Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(659 Reviews)
Rating breakdown 659 reviews
5 Stars
471
4 Stars
110
3 Stars
32
2 Stars
19
1 Star
27
34%of customers recommend this product.
(
20 out of
59)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
3
I hate seeing this “nearly invisible” cord!
on February 24, 2022
Posted by: KMCC
from Rancho Cordova, Ca
arrg! i love this tv so much but i cant stand seeing this “nearly invisible” cord hanging under the tv. i almost returned it but im hoping eventually to find a solution. i bought this tv more for the art look then tv. how many pieces of art have a power cord? i have been told i cant run the one connect cord through the wall because it is not fire rated. and now learn samsung does not even sell a fire rated cord yet. so disappointing! samsung please fix this! what are my options!
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My samsumg TV
on April 5, 2021
Posted by: Samsung34
[This review was collected as part of a promotion.] I Love this tv it is so clear and when I watch HD channel on it it is really clear.I also like how I can watch YouTube videos on it and screen my phone on it.
Written by a customer while visiting Samsung US
Customer Rating
2
Worst TV I have ever bought
on July 15, 2021
Posted by: Deninthedark
[This review was collected as part of a promotion.] I gave my old Sony away because it was 8 or 9 years old and I figured it was time to upgrade. Remote is small and so skinny it is hard to actually hold in your hand and is not backlit so you need to have the room light on to use it! Remote has very few actual controls so to make any adjustments you must do it by moving through a series of screens on the TV instead of just pressing a remote button. Yes, it does respond to voice commands, but when I start talking to the TV my wife answers - like if I tell the TV to change the channel my wife will shout "change it yourself." I think I'm done with Samsung
Written by a customer while visiting Samsung US
Customer Rating
1
No happy with The Frame TV
on December 13, 2021
Posted by: Brian
from Detroit, MI
Expertise:Intermediate
Overall TV performance is average at best. User interface is clunky. I purchased The Frame for its ART features, however I am having difficulty accessing the “Samsung Collection", "an exclusive selection of 100 artworks from 37 renowned artists and spanning 10 categories,” as listed on the website. I can only find the "Complementary Art" selection of 23 pieces. The Samsung Collection was a key decision point in my purchase of The Frame TV and I am not happy with the features without this product feature.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 14, 2021
Hi Brian,
Thank you for choosing The Frame TV and for your review. Please know the Samsung Collection not only refers to the pre-loaded artwork, but the Art Store as well. The Art Store gives you access to over 1,400 classic and modern masterpieces, as well as stunning digital art and photography from galleries around the world.
Additionally, Samsung has partnered with Xbox to bring stunning new artwork to our Art Store Collection, allowing you to further personalize your setup with art from Halo, Gears of War, Fallout and more.
When you subscribe to The Art Store Membership, you can use the Art Store unlimitedly and enjoy various art works and replace them with new ones according to your preferences. Navigate to Art Store > Membership and follow the on-screen instructions to complete your subscription. You can also subscribe to the Art Store using the SmartThings app as well.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. Please know the Samsung Collection not only refers to the pre-loaded artwork, but the Art Store as well. The Art Store gives you access to over 1,400 classic and modern masterpieces, as well as stunning digital art and photography from galleries around the world.
Additionally, Samsung has partnered with Xbox to bring stunning new artwork to our Art Store Collection, allowing you to further personalize your setup with art from Halo, Gears of War, Fallout and more.
When you subscribe to The Art Store Membership, you can use the Art Store unlimitedly and enjoy various art works and replace them with new ones according to your preferences. Navigate to Art Store > Membership and follow the on-screen instructions to complete your subscription. You can also subscribe to the Art Store using the SmartThings app as well.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on March 30, 2021
Posted by: DanniD
[This review was collected as part of a promotion.] I use it to watch news, sports, cartoons and movies.
I like the built in channels that came already jnstalled
I like the built in channels that came already jnstalled
Written by a customer while visiting Samsung US
Customer Rating
5
It is a great tv thanks
on March 31, 2021
Posted by: 7199247481
[This review was collected as part of a promotion.] I use my tv for personal use and it is awsome tv with a great experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the way to go
on April 5, 2021
Posted by: SUPERKNIGHT
[This review was collected as part of a promotion.] First of I have Samsung galaxy note 10 plus so Dex figures are amazing. Easy to navigate & smooth selections. Colors sharp & beautiful. You can never go wrong with Samsung. They care about the products that they put out. Audio is almost out of this world, on how awesome it sounds. You will love playing games, watching sports & movies.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent television
on April 4, 2021
Posted by: FamilyTime5
[This review was collected as part of a promotion.] This TV is located in our family room. This is an excellent addition for family time and we use it to stream movies, listen to music stations, and plan to utilize many of its other features available. This TV was an extraordinary purchase.
Written by a customer while visiting Samsung US