Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.7 out of 5
4.7
(78 Reviews)
Open Ratings Snapshot
Rating breakdown 78 reviews
5 Stars
65
4 Stars
8
3 Stars
3
2 Stars
1
1 Star
1
33%of customers recommend this product. 
(
1 out of 3
)
Best Buy Privacy Policy
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
1 out of 5
1
TV doesn’t work and won’t stay on
on January 21, 2022
Posted by: PM123
from New York
Expertise:Expert
I bought this TV in November and finally received it in January. It won’t stay on and it doesn’t work. It’s also already installed on my wall, so that doesn’t help either. I have spent many hours with customer service and they have not been able to help. They also won’t exchange my TV saying it’s not in stock. This has been the worst experience!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy Samsung SpecialistSamsung Brand AmbassadorJanuary 21, 2022
PM123,

Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:

1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.

3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.

4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.

5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.

6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.

If the same problem continues, try disabling some of the TV's energy efficiency functions.

See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer

If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer

If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.

For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info

We hope to hear from you.

~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Worst TV I have ever bought
on July 15, 2021
Posted by: Deninthedark
[This review was collected as part of a promotion.] I gave my old Sony away because it was 8 or 9 years old and I figured it was time to upgrade. Remote is small and so skinny it is hard to actually hold in your hand and is not backlit so you need to have the room light on to use it! Remote has very few actual controls so to make any adjustments you must do it by moving through a series of screens on the TV instead of just pressing a remote button. Yes, it does respond to voice commands, but when I start talking to the TV my wife answers - like if I tell the TV to change the channel my wife will shout "change it yourself." I think I'm done with Samsung
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
QLED Samsung Q60.
on July 24, 2021
Posted by: Highpockets
[This review was collected as part of a promotion.] We saw our new TV at a friends home in The Villages, Florida and loved the clarity and crispness of the picture. So when we returned to Ohio, I knew which TV I wanted. We absolutely love it. I have been a fan of Samsung for years!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great picture & Sound and easily connects to wif
on April 19, 2021
Posted by: P2kproductions
[This review was collected as part of a promotion.] Watching Netflix, Amazon Prime movies, and ps5 gaming. Love graphics I get with ps5 games
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Stunning visuals with a minimal design
on April 19, 2021
Posted by: FramereviewSS
[This review was collected as part of a promotion.] We love our new frame TV. The flat wall mount looks great. The art mode is an amazing feature. 10/10 would recommend.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
vivid imaging
on April 21, 2021
Posted by: Dyson55
[This review was collected as part of a promotion.] I use my TV for personal use, streaming music, movies and playing video games
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
System seems to be very slow
on April 21, 2021
Posted by: Allhatenolove
[This review was collected as part of a promotion.] I know it's been great for gaming and schooling but a bigger better TV would always do better for entertainment how's it looking
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great picture and sound
on April 22, 2021
Posted by: UsingSamsung
[This review was collected as part of a promotion.] We use this TV mostly for gaming. The graphics are awesome . Movie watching is very good too. I really like this one.
Written by a customer while visiting Samsung US
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