Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
3
Need more space? Downsize JPEG to 1-1.5kb
on October 5, 2021
Posted by: Justin
this is a follow up to a prior review where i was limited to 75 images because of small internal storage space ~500mb.
exporting photos as jpegs limited to 1k or 1.5k appears to give me equal quality images (comparing on a high res 4k, color calibrated monitor and subsequently on the frame tv). this extends the number of photos i can put on this device to near 500.
this is better but ultimately lacking in potential.
samsung,
having the ability to reference a network storage location for the art mode pictures would be ideal. alternatively running art mode from the attached usb mass storage device would also be reasonable.
having the ability to reference a network storage location for the art mode pictures would be ideal. alternatively running art mode from the attached usb mass storage device would also be reasonable.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 5, 2021
Hi Justin,
Thank you for purchasing the Frame TV and for your feedback. I am very sorry you are experiencing issues running out of storage space for art, apps, and updates. Here are some things you can try:
1) Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here
3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. Please check to see if you are running the latest firmware version.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may want to enable automatic updates for convenience.
Select Settings > Support > Software Update, then select Auto Update.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the Frame TV and for your feedback. I am very sorry you are experiencing issues running out of storage space for art, apps, and updates. Here are some things you can try:
1) Go to Settings > Support> Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
2) Remove apps you no longer need. From the Home screen, go to Apps > Settings > delete your apps from here
3) Turn automatic updates on. Select Settings > Support > Software Update, then select Auto Update. Please check to see if you are running the latest firmware version.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may want to enable automatic updates for convenience.
Select Settings > Support > Software Update, then select Auto Update.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Art Store behind the times.
on March 19, 2022
Posted by: MrTesla
from LV, NV
the quality of the sound and picture are great. i have a problem with the "art store" functionality.
1-you can only have 1 "favorite" account. think pandora, napster, or any music streaming service. you can set up multiple playlists, and the "favorites" is in reality nothing more than a playlist.
2- the user functionality is less than smooth.
1-you can only have 1 "favorite" account. think pandora, napster, or any music streaming service. you can set up multiple playlists, and the "favorites" is in reality nothing more than a playlist.
2- the user functionality is less than smooth.
i am somewhat of a died in the wool samsung kinda guy and expected more from samsung
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible failed tv
on December 9, 2022
Posted by: Jawill
from Rhode Island
Beware. This tv is terrible. 6 weeks after the one year warranty and half the screen is shadowy and green and Samsung will not do anything about it because the warranty expired 42 days ago. A super expensive tv that is now junk after a year. It is obviously a faulty product since I have never had a tv fail this quickly and notice a ton of other reviews with the same problem. I am so disappointed in Samsung for not addressing this and will never buy a Samsung again
Performance
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on June 14, 2024
Posted by: Susan
from Delray Beach Florida
This TV is not that old. Bought it three years ago and the screen is already discolored.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
NOT workingwith Xbox Series X
on November 25, 2021
Posted by: Tony
if you plan to play your xbox series x with this tv, hold on.
many customers have complained that since firmware 1506 upgrade, the hdmi port 4 a.k.a. game port doesn't work. tv would suddenly start complaining that it lost signal from the xbox.
see the discussion at samsung community.
https://eu.community.samsung.com/t5/tv/the-frame-2021-xbox-series-x-and-firmware-1506/td-p/3479612/
https://eu.community.samsung.com/t5/tv/the-frame-2021-xbox-series-x-and-firmware-1506/td-p/3479612/
you still can use other hdmi ports for xbox series x, however they don't support better graphics. no 120hz / 4k / hdr / vrr. it's like you're still playing the older xbox one.
samsung didn't release the firmware fix yet although it's been months. until it is fixed, don't buy this tv for gaming.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 29, 2021
Tony,
Thank you for choosing Samsung’s The Frame TV and for sharing the issues you are experiencing with connected devices. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If the issue persists, here are a few additional troubleshooting steps you can try:
- Connect your console to HDMI port number 4.
- Turn on Input Signal Plus. Press Home and navigate to Settings> General > External Device Manager > Input Signal Plus and turn it on for HDMI 4.
I hope this helps. Should you need further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung’s The Frame TV and for sharing the issues you are experiencing with connected devices. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If the issue persists, here are a few additional troubleshooting steps you can try:
- Connect your console to HDMI port number 4.
- Turn on Input Signal Plus. Press Home and navigate to Settings> General > External Device Manager > Input Signal Plus and turn it on for HDMI 4.
I hope this helps. Should you need further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new...doesn't work
on March 30, 2021
Posted by: Mike
this is my 2nd frame (also have 55" 2020 model - love it) so excited to see how it compares. i had no problem with the mounts, and love the thinner profile. the big issue is the tv wouldn't turn on!
when i try to, it just makes a clicking sound in the one connect box, and that's it...now i have to wait over a week for a tech to come out and repair a brand new tv. will send it back if they don't just provide a replacement.
don't recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Mike:
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
The new wall mount badly designed
on March 12, 2021
Posted by: Mike
i just received the 2021 frame tv i pre-ordered and the new wall mount extremely badly designed and engineered. the gaps between the holes for screws are so tight and the screws caps are so big that i can't fit 2 screws in place.
there is also a big gap no mater how i adjust it.
don't buy yet, wait until they fix the tv mount issue ... save your time and frustration.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 15, 2021
Mike:
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
TV doesn’t work and won’t stay on
on January 21, 2022
Posted by: PM123
from New York
Expertise:Expert
I bought this TV in November and finally received it in January. It won’t stay on and it doesn’t work. It’s also already installed on my wall, so that doesn’t help either. I have spent many hours with customer service and they have not been able to help. They also won’t exchange my TV saying it’s not in stock. This has been the worst experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 21, 2022
PM123,
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US