Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(659 Reviews)
Rating breakdown 659 reviews
5 Stars
471
4 Stars
110
3 Stars
32
2 Stars
19
1 Star
27
34%of customers recommend this product.
(
20 out of
59)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Better Instructions
on September 15, 2020
Posted by: guido
[This review was collected as part of a promotion.] The TV is great. but ithe nstructions for adding your own photos could be a little clearer Overall we are very happy with this tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Love the features
on September 27, 2020
Posted by: Spider
[This review was collected as part of a promotion.] I like the fact that I can use my wifi with the TV, and watch Netflix, Amazon prime, and I also can surf the internet. Awesome!
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on April 30, 2021
Posted by: Chuyochoa
[This review was collected as part of a promotion.] I use my tv for gaming and watching movies it has great quality and it's great for gaming and watching movies.
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv
on May 5, 2021
Posted by: RachEl
[This review was collected as part of a promotion.] Samsung has always been the best. TV is fast, works great, picture is beautiful
Written by a customer while visiting Samsung US
Customer Rating
2
Great concept, deeply flawed execution
on November 21, 2021
Posted by: Mike
love the concept for the frame tv, and when it works, the art mode is incredible. it works maybe 50% of the time. the software is garbage unfortunately, samsung clearly hasn’t invested in that aspect of it. both my tv and the smart things app are updated, but the interface is really buggy, so hard to tell if it’s the tv’s os or the app. i’ll try calling customer support, but i’ve read other users’ questions and this is typical so likely not fixable. it’s a shame.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 22, 2021
Mike,
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
32 inch missing some key features
on May 8, 2022
Posted by: Dave
from Jackson, NJ
i have two frame tvs the 55 (2021) and 32 (2020). the 32 doesnt have the motion sensor so you have to manually turn the art on and off (the option is on the samsung art app but doesnt work on the 32?). also, the 32 isn’t 4k like the 55. both tvs look great with the added bezel. i have the modern pink bezel on the 32 for our nursery and the beveled white bezel for the 55 in our family room. both tvs have a lot of glare but i think samsung has fixed that with the new 2022 models. the picture quality on the 55 is better than my q6 tvs (65 and 75) that i have in other rooms but the 32 doesn’t have great picture quality.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful TV, but the new mount is awful
on March 20, 2021
Posted by: Thomas
from Los Angeles, CA
i want to echo what the previous reviewers below have stated about the new mounting hardware.
upon unboxing i saw the new mount had been split into two pieces and new immediately it was a dud. beyond the annoyance of positioning/leveling the clamps in the back slide so i have little faith in this wall mounting process.
samsung, please address this issue. it's clearly a problem and such a shame, too, since the functionality and use of the tv is incredible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Thomas,
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Stunning TV
on March 22, 2021
Posted by: SKGDC
from Washington, DC
pros:
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
cons
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
my wife thought this was a splurge when i purchased it, but she loves it and won't let me ever buy a "normal" tv again
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US