Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
4
Great TV. mounting easier than feared
on March 24, 2021
Posted by: GMcP
love how thin the 2021 is versus the previous models. i didn't find mounting into a brick wall to be nearly as difficult as other reviews mentioned, maybe took me an hour to do it myself. i used the supplied anchors, the screws however do strip easily so used my own.
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
GMcP:
Thank you for purchasing Samsung’s new 2021 Frame TV and for sharing your mounting experience. I am happy to hear setup was easy. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing Samsung’s new 2021 Frame TV and for sharing your mounting experience. I am happy to hear setup was easy. The Frame transforms into a beautiful work of art when you’re not watching TV. Activate the built-in motion sensor so whenever you walk into the room, your TV displays one of your favorite selections.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
No happy with The Frame TV
on December 13, 2021
Posted by: Brian
from Detroit, MI
Expertise:Intermediate
Overall TV performance is average at best. User interface is clunky. I purchased The Frame for its ART features, however I am having difficulty accessing the “Samsung Collection", "an exclusive selection of 100 artworks from 37 renowned artists and spanning 10 categories,” as listed on the website. I can only find the "Complementary Art" selection of 23 pieces. The Samsung Collection was a key decision point in my purchase of The Frame TV and I am not happy with the features without this product feature.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 14, 2021
Hi Brian,
Thank you for choosing The Frame TV and for your review. Please know the Samsung Collection not only refers to the pre-loaded artwork, but the Art Store as well. The Art Store gives you access to over 1,400 classic and modern masterpieces, as well as stunning digital art and photography from galleries around the world.
Additionally, Samsung has partnered with Xbox to bring stunning new artwork to our Art Store Collection, allowing you to further personalize your setup with art from Halo, Gears of War, Fallout and more.
When you subscribe to The Art Store Membership, you can use the Art Store unlimitedly and enjoy various art works and replace them with new ones according to your preferences. Navigate to Art Store > Membership and follow the on-screen instructions to complete your subscription. You can also subscribe to the Art Store using the SmartThings app as well.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. Please know the Samsung Collection not only refers to the pre-loaded artwork, but the Art Store as well. The Art Store gives you access to over 1,400 classic and modern masterpieces, as well as stunning digital art and photography from galleries around the world.
Additionally, Samsung has partnered with Xbox to bring stunning new artwork to our Art Store Collection, allowing you to further personalize your setup with art from Halo, Gears of War, Fallout and more.
When you subscribe to The Art Store Membership, you can use the Art Store unlimitedly and enjoy various art works and replace them with new ones according to your preferences. Navigate to Art Store > Membership and follow the on-screen instructions to complete your subscription. You can also subscribe to the Art Store using the SmartThings app as well.
I hope this helps! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on March 30, 2021
Posted by: DanniD
[This review was collected as part of a promotion.] I use it to watch news, sports, cartoons and movies.
I like the built in channels that came already jnstalled
I like the built in channels that came already jnstalled
Written by a customer while visiting Samsung US
Customer Rating
5
It is a great tv thanks
on March 31, 2021
Posted by: 7199247481
[This review was collected as part of a promotion.] I use my tv for personal use and it is awsome tv with a great experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the way to go
on April 5, 2021
Posted by: SUPERKNIGHT
[This review was collected as part of a promotion.] First of I have Samsung galaxy note 10 plus so Dex figures are amazing. Easy to navigate & smooth selections. Colors sharp & beautiful. You can never go wrong with Samsung. They care about the products that they put out. Audio is almost out of this world, on how awesome it sounds. You will love playing games, watching sports & movies.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent television
on April 4, 2021
Posted by: FamilyTime5
[This review was collected as part of a promotion.] This TV is located in our family room. This is an excellent addition for family time and we use it to stream movies, listen to music stations, and plan to utilize many of its other features available. This TV was an extraordinary purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung tv
on March 31, 2021
Posted by: ElRoastbeef
[This review was collected as part of a promotion.] Love how you can watch samsung tv app on it and all the other apps connected to it. Enjoy how I can connect my workout from my watch and phone to my TV.
Written by a customer while visiting Samsung US
Customer Rating
5
The Picture Quality is amazing
on April 2, 2021
Posted by: TDubs
[This review was collected as part of a promotion.] My Samsung TV, consistently runs smooth while watching or streaming movies. When I play my video games I'm also streaming to multiple platforms and so far I have not noticed any interference with the quality of the tv.
Written by a customer while visiting Samsung US