Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Posted by: Justin
the instructions for this tv are certainly not clear. you are lucky if you hit two studs perfectly where you want the tv. i suggest going to the hardware store and getting dry wall achors. it took me about one hour to figure out how to mount the tv. there is a template included but trying to use that and make it level is difficult but not impossible. i wouldn’t go too crazy trying to get the template level becuase you do have a good amount of correction once its hung. just need to make sure you get the height correct. once hung it looks beautiful. so thin, and near flush to the wall.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing features and helps me along
on April 29, 2021
Posted by: Ev333333eee
[This review was collected as part of a promotion.] I use it for gaming school streaming and SPORTS it never disappoints I can have bad wifi connection and it would not shut off like other devices. I fell in love with the first one I got back in 2007 and I think it was time to upgrade this yeat
Written by a customer while visiting Samsung US
Customer Rating
5
Best for gaming
on October 13, 2021
Posted by: PickleSoup
[This review was collected as part of a promotion.] I use this TV for gaming and I was so shocked to see how good it looks. I don't know if it's my Xbox or the TV that makes it look this good lol
Written by a customer while visiting Samsung US
Customer Rating
1
Motion/Light Detector Broken On Arrival
on October 18, 2021
Posted by: CL77
from Nashville, TN
Expertise:Expert
The TV picture looks great. The art mode function looks great when it works (although I wish there was more customizable options for matting and framing your own pictures/art). The app to upload your own art is very clunky and freezes up. The remote for the TV is weird and non-intuitive. Agree with some other posters that the mounting bracket could be easier, but it's not too bad to install.
The main reason for my 1 star review is that the motion/light detector on the TV that is supposed to activate art mode when you walk into the room, was broken on arrival. This is one of the MAIN reasons why anybody would buy this TV.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 19, 2021
CL77,
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing The Frame TV and for sharing your experience with the motion sensor. Please ensure the motion sensor (located at the bottom of the TV) is not blocked, as this can prevent the sensor from working properly.
Some additional things to consider when using Motion Sensor:
1) If the surrounding area is too dark or bright, the motion sensor may not work normally.
2) The performance of the motion sensor may be affected by the installation environment (height, tilt, obstacles).
3) If the clothes you wear or your skin color is similar to the surrounding shading, the motion sensor may not work properly.
4) The TV responds to all visual changes around it (lights, displays, dogs, out-of-window changes, and other occurrences).
5) You can adjust the response level by adjusting the sensitivity of the motion detector. Go to: Home > Art > Settings > Motion Detector
If you are still experiencing issues with the motion sensor not working properly, please contact Samsung Customer Support and a representative will gladly assist you. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Is it Art or a tv?
on December 30, 2021
Posted by: The One
from Miami, Fl
great job samsung! you have really outdone yourself. the 65” the frame tv is masterfully art and a tv with great qualities. it hangs flush on the wall with the provided wall mount brackets, displays art when turned off, and is a quality tv with great depth! i did not have to persuade my wife very much for her to agree to this purchase. she loved the idea from the beging especially with family coming in town for xmas. when our family arrived they complimented us on the great looking photo of a zebra above the fireplace only later to show them it is also a great tv. again great job and we are extremely satisfied with this tv. would recommend it to anyone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV is great, apps need work
on January 11, 2022
Posted by: Marcus
my wife really wanted a tv we could try to blend in with our 100 year old home. we also looked at the comparable lg tv but settled on the 55” frame. i love the flush wall mount and was able to install it myself with no issues, you’ll just need one additional person to help you lift the tv up and hang it on the wall. the picture quality is excellent and we connected it to a sonos surround system and love the dolby atmos quality sound from the earc channel. our only gripe with it is that the smart tv features are sluggish and sometimes the apps simply do not work or will crash (paramount plus was a big issue). we ended up getting a roku ultra for 4k streaming and that solved our issue.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 11, 2022
Marcus,
Thank you for your review of The Frame TV and sharing your experience with delayed response time.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of The Frame TV and sharing your experience with delayed response time.
To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
I hate seeing this “nearly invisible” cord!
on February 24, 2022
Posted by: KMCC
from Rancho Cordova, Ca
arrg! i love this tv so much but i cant stand seeing this “nearly invisible” cord hanging under the tv. i almost returned it but im hoping eventually to find a solution. i bought this tv more for the art look then tv. how many pieces of art have a power cord? i have been told i cant run the one connect cord through the wall because it is not fire rated. and now learn samsung does not even sell a fire rated cord yet. so disappointing! samsung please fix this! what are my options!
Features
5
Performance
5
Design
1
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My samsumg TV
on April 5, 2021
Posted by: Samsung34
[This review was collected as part of a promotion.] I Love this tv it is so clear and when I watch HD channel on it it is really clear.I also like how I can watch YouTube videos on it and screen my phone on it.
Written by a customer while visiting Samsung US