Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
5
Brilliant!
on September 24, 2021
Posted by: TerriD
[This review was collected as part of a promotion.] The picture on this tv is brilliant! Set up was super easy. The weight for the tv is light for the size of it. Extremely happy with this purchase!
Written by a customer while visiting Samsung US
Customer Rating
3
Colors
on September 24, 2021
Posted by: Akash
[This review was collected as part of a promotion.] size and screen is good. Colors are little artificial and is deceiving in a good way. It's good only with HDtv not other channels.I like the size and quality.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 24, 2021
Akash,
I am happy to hear that you are enjoying your new 2021 Frame QLED TV. With style in spades, The Frame transforms to art when you're not watching TV.
We appreciate your feedback regarding your experience when watching non-HD content. Please know the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am happy to hear that you are enjoying your new 2021 Frame QLED TV. With style in spades, The Frame transforms to art when you're not watching TV.
We appreciate your feedback regarding your experience when watching non-HD content. Please know the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Hide the TV and bring life into the room
on September 24, 2021
Posted by: Jonas5317
[This review was collected as part of a promotion.] When decorating a room both me and my wife like to bring a room to life, but not at the expense of space and clutter. This tv fill ups out living room space nicely between windows flanked by 4-5’ cacti on each side and frames adorning a top and the sides. When in art mode it really does look like an art gallery display and we love it! We found the picture quality to be above average with decent viewing angles and good enough sound to do away with the sound bar as to not break the illusion of no TV we were going for.
Written by a customer while visiting Samsung US
Customer Rating
5
Love our Frame!
on September 24, 2021
Posted by: Barkofthetree
[This review was collected as part of a promotion.] I use my Frame for my Zoom yoga classes. It connects wirelessly to my computer with one click and is so easy to use. Sleek, beautiful, simple. Absolutely love it.
Written by a customer while visiting Samsung US
Customer Rating
4
I love this TV but remote won’t connect
on September 24, 2021
Posted by: Mommaof3
[This review was collected as part of a promotion.] We use the frame TV in my sons room. It is a great addition to his log cabin bed, although I’ve never been able to get the remote to sync. I received a new remote after contacting customer support and it still won’t connect. I use the app so I can still use the the tv but I would of liked for the remote to work.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 27, 2021
Mommaof3,
Thank you for choosing The Frame TV and for your review. I'm sorry to hear you are experiencing difficulties with your Solar Cell Remote. To pair your remote to your TV, please press the RETURN and PLAY/PAUSE buttons on your remote tor 10 seconds.
I hope this helps! Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. I'm sorry to hear you are experiencing difficulties with your Solar Cell Remote. To pair your remote to your TV, please press the RETURN and PLAY/PAUSE buttons on your remote tor 10 seconds.
I hope this helps! Should you need further assistance, please contact Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 25, 2021
Posted by: Smalls
[This review was collected as part of a promotion.] I use it for news, movies, and TV shows. It has a great picture and color!
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on September 25, 2021
Posted by: Jbo88
[This review was collected as part of a promotion.] Light years ahead of what we had before. Too bad the SmartThings app still doesn’t work for loading personal photos.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 27, 2021
Jbo88,
Thank you for your review of the Samsung Frame TV. I'm sorry to hear you are experiencing difficulties uploading photos from the SmartThings app. Please try these steps:
1) Open the SmartThings App
2) Open that Frame TV icon from the SmartThings App, select “ADD YOUR PHOTOS + (r)“.
3) From your mobile device select (s) the pictures you want to add to the frame by checking the small box in the top left corner of the images.
4) Once the upload is done, images will be seen in the Frame TV under “MY PHOTOS.”
I hope this tip helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for your review of the Samsung Frame TV. I'm sorry to hear you are experiencing difficulties uploading photos from the SmartThings app. Please try these steps:
1) Open the SmartThings App
2) Open that Frame TV icon from the SmartThings App, select “ADD YOUR PHOTOS + (r)“.
3) From your mobile device select (s) the pictures you want to add to the frame by checking the small box in the top left corner of the images.
4) Once the upload is done, images will be seen in the Frame TV under “MY PHOTOS.”
I hope this tip helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 25, 2021
Posted by: Vela
[This review was collected as part of a promotion.] Amazing!!!
Great image, fast, I really like the remote. Affordable price.
Written by a customer while visiting Samsung US