Customer reviews from Samsung US
Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Average customer rating
4.5
(506 Reviews)
Rating breakdown 506 reviews
5 Stars
363
4 Stars
83
3 Stars
20
2 Stars
12
1 Star
28
34%of customers recommend this product.
(
20 out of
58)
Customer Reviews for Samsung - 85" Class The Frame Series LED 4K UHD Smart Tizen TV
Customer Rating
1
Dead Pixels just after warranty expired
on February 11, 2022
Posted by: JoeG
dead pixels right in the center shortly after 1 year warranty was over. hence no support from samsung. disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 11, 2022
JoeG,
Thank you for your review of The Frame TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area.
On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review of The Frame TV. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area.
On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful, but always broken
on September 29, 2021
Posted by: ElyG
absolutely do not buy this tv. it's beautiful. and when it works, it's a thing of beauty. but it rarely works, and samsung keeps pushing out updates to the software that breaks critical funcitonality.
e.g., right now, it can't play a slideshow. which is the whole reason you pay extra for this tv! and support is useless...all they do is tell you to factory reset, then sit with your broken tv for months and hope it gets fixed in the next update (and nothing else gets broken).
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 29, 2021
ElyG,
Thank you for choosing Samsung's Frame TV. I'm sorry to hear you are experiencing difficulties with the Art Mode Slide Show feature. Please be sure your firmware is up to date with version 1805.4 which includes various performance and usability updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still experiencing issues after performing any necessary firmware updates, please try the following steps:
- Reset your TV's Smart Hub. Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Please keep in mind this will be sign out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed.
- Refresh your TV using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add your TV on the SmartThings app.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing Samsung's Frame TV. I'm sorry to hear you are experiencing difficulties with the Art Mode Slide Show feature. Please be sure your firmware is up to date with version 1805.4 which includes various performance and usability updates. You can check this by going to: Settings > Support > Software Update.
If this firmware version is not yet available on your TV, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to: Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If you are still experiencing issues after performing any necessary firmware updates, please try the following steps:
- Reset your TV's Smart Hub. Navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Please keep in mind this will be sign out of your Samsung Account and all of your apps, not just the one you're having trouble with. Make sure you have the current login information for all of your accounts before you proceed.
- Refresh your TV using the SmartThings app. From the Devices tab, swipe down to refresh the device list.
- Delete and re-add your TV on the SmartThings app.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
You pay this much for a TV and cant use it
on December 4, 2021
Posted by: Michelle
from CA
cant tell you how good the tv is yet because i cant get it on the wall. we purchased the 65” and the mounts are not large enough to catch a stud. its missing it on both sides. now we have to go and spend more money on another mount that will not lay as flat. its a really dumb design flaw. theres no reason these pieces can be longer to accommodate and im not having the tv off center… if i had a slight larger or smaller version of the tv it would have probably worked.
also the connector hub is huge. i dont need to connect anything to the tv but i cant just plug it in, it has to go theough a massive hub. no idea where im going to out that…
also the connector hub is huge. i dont need to connect anything to the tv but i cant just plug it in, it has to go theough a massive hub. no idea where im going to out that…
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 6, 2021
Michelle,
Thank you for sharing the issues you are experiencing when mounting your Frame TV. So we can better understand the problems you are experiencing and provide you with assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for sharing the issues you are experiencing when mounting your Frame TV. So we can better understand the problems you are experiencing and provide you with assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Great concept, deeply flawed execution
on November 21, 2021
Posted by: Mike
love the concept for the frame tv, and when it works, the art mode is incredible. it works maybe 50% of the time. the software is garbage unfortunately, samsung clearly hasn’t invested in that aspect of it. both my tv and the smart things app are updated, but the interface is really buggy, so hard to tell if it’s the tv’s os or the app. i’ll try calling customer support, but i’ve read other users’ questions and this is typical so likely not fixable. it’s a shame.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 22, 2021
Mike,
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Thank you for your review of The Frame TV and for sharing your experience. To optimize the Smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support > Device Care > Start Device Care
This service checks memory and frees up unused cached memory and closes background apps.
Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
3) Manuals & Software
4) Warranty Info
5) Contact Us
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Beautiful TV, but the new mount is awful
on March 20, 2021
Posted by: Thomas
from Los Angeles, CA
i want to echo what the previous reviewers below have stated about the new mounting hardware.
upon unboxing i saw the new mount had been split into two pieces and new immediately it was a dud. beyond the annoyance of positioning/leveling the clamps in the back slide so i have little faith in this wall mounting process.
samsung, please address this issue. it's clearly a problem and such a shame, too, since the functionality and use of the tv is incredible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Thomas,
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
We appreciate you sharing your experience with mounting your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support via any of the below options for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Stunning TV
on March 22, 2021
Posted by: SKGDC
from Washington, DC
pros:
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
- the tv itself is stunning
- the user interface is great
- the art mode is amazing
- storage space no longer an issue
cons
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
- the new mount is tough. it allows you to slightly change the level after it is already hung, so maybe that is why they switched. it does not need to be perfect because it does allow changes after hanging. it is hard to get it to click into place after it is hung.
- the one box is big and heavy. samsung previewed a new thinner version for some tvs
- youtubetv app goes black when you switch channels and not work again. you go to settings and reinstall the app and then the app works again. samsung needs to talk to youtube and fix the problem.
my wife thought this was a splurge when i purchased it, but she loves it and won't let me ever buy a "normal" tv again
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, "Invisible" Cable Letdown
on May 3, 2022
Posted by: Steven
we really like the frame tv itself, but the "invisible" wire is huge disappointment and extremely obvious on a white fireplace. i cannot find any adapters to plug the cable directly into the outlet behind the tv, instead of it running to the big black box that comes with tv. we purchased with the understanding that the cable could be hidden, but it turns out that is not the case so now we are left with an ugly wire hanging down our fireplace and mantle. i really wish we would have known this prior to spending the money on this tv.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: JMC128
from Chicago, IL
we bought the frame tv to incorporate into our gallery wall and it does not dissappoint! the mounting seemed complicated so we hired a task rabbit and had it installed professionally. the tv sits fluah and looks stunning!
the picture quality is beautiful and the overall design of the tv is excellent! the art will never fool anyone that its not a tv, but its so much better than the typical black hole on the wall!
we’ve also stopped using our fire tv since the tizen software works great!
overall, we are very happy! the price is a bit high, especially considering there are oled tvs that cost less, but the form factor is what we wanted.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
JMC128:
Thank you for sharing the photo of your gallery wall. Your setup with the Frame TV is absolutely beautiful! Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing the photo of your gallery wall. Your setup with the Frame TV is absolutely beautiful! Within Art Mode, there are Photo Filters, various border styles and color mats to match your images or surroundings, as well as settings to adjust brightness & color tone.
Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US